AgingCare 2

The caregiver came to my parent's home three times a week for approximately four hours each time. This process lasted for three weeks. After this time, my parents and I decided to go in another direction for care.

We had some AWESOME caregivers...some were not. Days with no caregiver at all. Weeks with 3-4 different caregivers.! I hate we paid so much and caregivers were paid so much less! Maybe it happens with all agencies. I was expecting to get a permanent caregiver, with possibly another for the weekend. There was a short period where we had one person M, W, F. Another on T. TH. Another for Sat, Sun. That was still hard, since Mama had Dementia, but it was the best we ever had.

Although the home care staff is polite to my mother, information of her specific medical needs aren't communicated well to new staff. Resulting in her passing out one time while standing in line at a sandwich shop, my mother can not stand for for long periods of time. I understand that we might not get the same staff but at least view her records to familiarize with her needs. Extended personal phone call was taken while on the clock, leaving her unattended in another room. While taking her on trips staff have taken gas money from her and one time a passenger was picked up and dropped off while my mother was in the car. Overall we are having to remind staff what we need them to do and notify us of any challenges since my mother has onset dementia. Shout out to [name removed], she displayed the most care and would not leave until a family member showed up. Thank you. If using this company you need to be extra hands on with staff and management.

They have a really hard time keeping people scheduled. Especially on weekends. We started with 24/7 care and now they are only providing 60 hours per week. We have family stepping in to cover the rest.

We only hired Home Instead for overnight in home care. Home Instead was not able to cover all shifts requested. Caregivers were friendly. Although one caregiver was excellent, most were just okay and one was horrible- falling asleep herself and not waking up when my mother needed help. We only used the service for about two months, as the cost was prohibitive.

Mom was showered and her hair was washed consistently. The quality of care rating is due to my mother needing more assistance with eating. She lost 10 additional pounds from January to June. My mother's condition declined during the caregivers time with us. Adjustments were not made to increase attentiveness and assistance with meals. Physical and brain exercises were not consistent. My father lives in the home and did not emphasize the need with the caregiver. When I said something during a visit, an attempt was made. No records were shared to show exercises were being done. The lady was very friendly and tried to engage my mom in conversation. But my greatest concern was that she did not adjust her care as momma got worse. EATING is important. They need to make sure all staff are trained in how to adjust care for dementia patients.

Administrative staff was good. Care giver staff depends on the caregiver and that could change from week to week. Some were better than others.

Fast employees, but there is turnover though.

We've been with this agency for several months, and have been pleased with the attentiveness of management when we reach out with concerns. Most of the caregivers sent to care for our dad have been great, althiugh one or two have had problems in the area of punctuality (sometimes showing up late to shift and occasionally leaving early), and communication - we've had one no-show w no replacement sent. However, most have been friendly and helpful, and done what we've asked.

The owners are great. The aids are not companions. They are have to be told lots of things that should be second nature. I would recommend depending on the person needing aid. If not too much attention, yes I would. If they need a lot then no.

Some of the caregivers were really good, but others were only useful when the client was awake. As soon as the client was in bed, they watched TV or played on their phones. I also didn't like the constant change in caregivers. We never knew who would show. But the biggest issue was the numerous no-call no shows. Not acceptable! $30 an hour was way too much. I would not recommend Home Instead to others after our experience.

We used home care services through Home Instead Joplin for our loved one. One of our caregivers was fabulous! The other caregivers were mediocre. I was fine with the communication because I am comfortable with technology and I am friendly. My brother (who is the Power of Attorney) was not and found it terrible to work with. He is admittedly not a patient man and repeatedly asked for paper statements and they weren't sent. When we finally chose to close the account, six letters came in the mail from them all dated the same day. He is still waiting to get his refund from the deposit, that was supposedly sent in April. I have to be the spokesperson because my brother lost his temper and the office won't speak to him. I'm glad it's over and I probably would not recommend it for anyone else.

It wasn't a great fit. The people were nice but the turnover was high. My parents location played a big part.. if you don't live in an ideal area help will be hard to find.

Check around with caregivers to see what is offered to you instead of taking the first one. Make sure you know about the billing practices. Having never had to have a care giver didn't know questions that should be asked.

Caregivers are great, but my mother needs weekend care. A lot of times, the company does a horrible job in not having replacements if the caregiver is unable to work or not going to work that day So be prepared for last-minute notifications of no one scheduled to work or their ability to plan for backup workers. They really do a bad job in this area

I ended up cleaning the freezer (wiping it down), and I have not done the refrigerator yet. Pt. Claims employee trying to take some items and she spent a lot of time on her phone. Meals - I know pt is hard to cook for, however there was food in the freezer, 6. No activities. At that time of year they could have sat on the front porch.

Very professional staff and activities are tailored to each individual. A little pricey but discounts are offered for longer visits. 'I would recommend them. They were professional and provide activities relevant to each person's interest. In our case the cost and the fact my mom wasn't remembering them being there was the reason we stopped.

The care from uhc was at their home 24 hr care. The owners were great, the sitters not so great. They were a little bit cheaper than the home care we were using that I removed.

I would tell others looking into Kennedy Companion Care that they should know that physical rehab is not the same level of care as nursing home. I would recommend their services, but the family should show a lot of interest and facetime.

In my opinion the review should be based on each individual that provided the services. Also the individuals should meet all the required federal, state and health regulations. One of the workers that took care of my sister had extremely long nails. The regulation states that nails should be short.