AgingCare 2

There seems to be some confusion on who is being sent as a caregiver. They need to get to know the caregivers that they have and their strengths and weaknesses. They need some basic training that does not seem to be provided. The owner was open to feedback and tried to accommodate.

The first part of our experience with the agency was great, we communicated with them very well, everything was like what they said it would be. There was one lady who really went out of her way to take care of our loved one, sometimes our loved one was difficult and she was able to handle it. However, after awhile things got a little messy, they did not have the workers to fill the positions, so it just did not really end on a good note

They are having some staffing issues and people not being able to cover and that has been frustrating. Before the pandemic I was very pleased. The caregivers we have had are very friendly. They have a nurse (name removed) who is excellent and goes out of her way. Make sure you keep in good contact with administration about is who is coming. I have relied on them to let me know and that is not always the case. I would for sure recommend, it is a good value and I feel like the caregivers are well qualified.

We did only use them twice. WE chose Partner in Care because of their availability and they were recommended to us. We met with them and it seemed like a good fit, I would recommend to others looking.

I only used them for about 3 weeks and I was not very pleased with the caregivers that we got with the exception of one. I feel like they were not properly trained or not suited well for the care that my dad was needed at the time. The one caregiver that we did like was great with him. Overall due to our experience I would not recommend to others looking.

The billing dept sometimes struggles to call you back. I would recommend this community to others

I spoke with someone who didn't inspire a great deal of confidence. Not impressed.

Home care services [Name removed] says she can help with dad's needs

Homewatch was helpful in providing care for my elderly father who was coming out of the hospital. He lives in a memory care facility so he has 24 hour care. We wanted done “extra” care for him for a few weeks while he was recovering. There were some times when Homewatch staff were scheduled to be there and then just didn’t show up. The staff that did provide the care seemed friendly and fairly knowledgeable. I would say the biggest problem was staff not showing up at all or not showing up on time. But since dad is in a 24 hour facility, it was alright. Maybe they are more reliable if a person is in their own home. I could usually get in touch with someone when I neeoto and that was very nice.

The fact that I can not ride in the car with my husband and the aide is unacceptable. I have to go to appointments with him. Your 'insurance' set up means we'd have to take 2 cars for every appt, errand, excursion, etc. Also, aide not being allowed to help Jim trim bushes not good. [name removed] was a lovely lady and did a fine job representing your agency, we're just not a good fit.

We have been using this agency for about 3 months and we like our caregiver very much. She is very reliable, we are very comfortable with the care she is providing to our mother, she is caring and professional. The management has been slow at their end as far as the billing and a few other issues on.

This was one of the higher priced home care agencies and we were looking for quality care. Some of the caregivers they provide are really good at their job, others, not so much. Home Instead Senior Care has two caregivers we really like. My dad likes them and the companionship they provide. They provide the 24-hour care that we need for my dad. They watch out for him and his safety. They make sure he has the nourishment he wants and needs. They are presentable and we feel comfortable with them taking care of my dad in our absence. We have had some scheduling issues when they don't show up and the time it takes to get a replacement caregiver. We are hoping that Home Instead Senior Care will become more consistent so that this arrangement can continue.

The first caregiver that came out to the house was on time. She was proactive and outgoing. The second girl they sent out was almost two hours late and was not as outgoing. The third caregiver was also almost two hours late. When we called they tried to explain why she was late, however we decided to not have them come that day. We then cancelled the service due to this and mom was also going to move out of state. The owner was nice and I am not sure if we would use this service again.

We are receiving services from this agency 2 days a week and it is working out but it could be better. They are rotating the staff which we don't like. We have had 3 different caregivers which have worked out well with my wife and every time we have called to get any of those people back we are told they are not alvabile. The caregivers are kind and professional but we need someone that is more pro active and that mirrors or comes close to my wife's personality and that is not always happening.

We used Options For Senior America for a week. We had a good experience with the caregiver they sent to my home.

We had a couple of problems with the Senior Helpers. First, the day that it snowed really bad, we had a caregiver scheduled to come and she never showed up, but I still got billed for it. They still have not gotten back to me on that. Also, when I first interviewed them, they said they knew how to do stuff they did not.

Our interview with this home care agency with very well.

It's been okay, but if you don't have a lot of hours to offer it seems that it can be difficult to get a consistent caregiver to come on a regular basis. Even with a couple backups, it doesn't always seem possible to get one that you have worked with before. It can also be a little difficult to get a hold of the office, or get them to return calls. It was a bit of a bumpy start, though things seem to be coming along okay now, for the most part.

The staff sent by Guardian Home Care was very kind. They offered good companionship and took good care of my mom. It became difficult at times because they could be unreliable.. Sometimes a staff member would call in sick and they didn't offer a quick replacement. We were left at times to care for her alone which was very difficult.

My experience with this home care was fairly decent. The care givers were good, but there were times when I had to remind them of things to do. The agency owners were kind and friendly. It was a decent experience.