AgingCare 2

It is generally in poor taste to contact someone who is in grieving after they have lost a loved one who was in your care. Our experience with our in-home care provider was good for the short period of time she was with us, however that is far overshadowed by this request for review shortly after losing them. Please be more aware when sending these as this is what I will think of from our experience going forward. Thanks!

Our families experience with Senior Helping Seniors of Kentucklana, KW

Families need to have a good list of what is needed when they look for care. Make sure they get all their questions answered if they can do these things by the agency before hiring. Things like driving the patient around is important to inquire about. Some will only take them so far. Cornerstone is one of them, I found out after the fact. Cornerstone has some nice people at the agency and caregivers. However, the communication needs to be a little better.

We used home care services through Comfort Keepers of Wallingford for my loved one and the experience was okay. We did have a couple of issues with my loved one's aide and ultimately decided not to use the care services any longer.

What we think Caring Senior Service Waco could maybe improve on would be - some training For the girls that don't Have any home health care experience, To help the person around better

We used Right at Home St. Charles Southern for home care services for my loved one. They were terrible about scheduling for 24 hour care. Sometimes my brother and his fiancé had to fill in last minute because the caregivers would cancel the day of. The caregivers were not appropriate for my loved one as she needed to be lifted. Even when we got them a lift, they didn't know how to use it. I found a few of them to be lazy....just sitting on their phones. A few times I found my loved one had not been changed or given her medicine etc.. before the next caretaker came in. I had one caretaker removed because she had a back issue and couldn't move my loved one from her wheelchair to a chair. I got a lot of complaints about having to do this. The agency knew what they were dealing with before they took my loved one on. Also, a lot of times they never filled the full 24 hour schedule. I would not recommend them for reliable 24 hour care OR for taking someone who is wheelchair bound. If you want a hired companion for someone who is still able to move around...maybe. As soon as I could get a reliable private caretaker, I was out. All in all, I found it to be incredibly expensive.

[Name removed] came to the house for our initial assessment and he was very nice. He called to follow up afterward; I'm unsure if he's the owner, but he was the first point of contact. The caregiver was a friendly and sweet person, but when the TV was one she zoned in on it and everything else disappeared, including my husband who she was there to care for. When she came by, I would often leave to run errands or go to appointments. I came back on day and she was so zoned in on the TV that she didn't realize my husband (who has dementia) was outside. She was there to specifically make sure he wouldn't wander off. I told [name removed] about it and the next few times she kept a better eye on him. I only used their service a few times because my husband began to realize I was leaving when she arrived. He didn't adjust well to that at all. Overall HomeWell Care Services has a nice & friendly staff; but their care services could use some improvement.

We had a lot of different caregivers, they did not have anyone steady for the weekends. The administration is extremely difficult to get a hold of, I know they are short staffed but we need to be informed. Based on our experience I would not recommend their services to others.

I would recommend Advocate In-Home Care to others for their loved ones. The caregivers have a strong accent and this can make it difficult to understand the instructions from the caregivers to my loved one. They are able to provide light housekeeping for my loved one.

At times we thought we were going to get more from the home care service for what we were paying, but overall our loved one had a great experience with them and she really did love some of the people who came to assist.

The administrative staff were good but we did have a lot of call offs last minute and we had to find people to fill in. This happened about every other week. We had some caregivers who were really good and then ones who were not so good. We did get a notice that they were having a hard time finding caregivers which is something that I think people ought to know.

When we had an aide there it was a really good job done. I contacted the company and an aide was sent out. I was supposed to have the aide three days a week but she only showed up two days and then disappeared. The manager was trying to find someone else to fall in line but in the end no one else was sent. The manager was nice and seemed to be trying hard but I don't think she had the staff for the services.

I had a very good experience with the staff. The management team is very friendly. The experience with the caregivers though is less than average. There was a lot of turnover, and I just needed a little bit more consistency for my loved one. Also, I had a bad experience with one caregiver in particular, and I would just caution families to be aware of what personal information is accessible in your home.

The services did not work out too well for my loved one. I would recommend this services, my situation was just a little different but it could work with someone else. They helped with paperwork and things that we needed done but sometimes it is just hard to find the right caregiver that will match with your loved one.

We have experienced some inconsistency with them. We had one caregiver who my loved one just fell in love with, but she suddenly stopped showing up and dropped off the face of the earth. And that upset my loved one horribly. She thought she might be dead. And we never did find out what happened. Our daytime person, however, is very consistent and reliable, and she has become like part of the family. But once we lost our night person, we had trouble finding another one through Senior Helpers and had to bring in a second service for the night and weekend shifts. Staffing has been a challenge with that second service as well, so I understand that it's just a difficult time right now throughout the industry, whatever company you might choose.

It's been okay but not great. We're on our third caregiver, and not all of the caregivers seem as dedicated as I would like them to be. They just haven't been a good fit, except or this last one. But the people at the office are very friendly. And our latest caregiver is friendly and provides good care.

It's a great company that works with you and listens to issues that go on. They are enormously accommodating, which is the best you can get in situations like these, in my opinion. [Name removed] who organizes everything is amazingly outstanding. She's super to work with She helps coordinate care for my dad and my mother-in-law, and she is amazingly accommodating. I'm spending a lot of time with my dad's caregiver, talking to him and making sure he's doing what he's getting paid to do. And I think that's getting better. My mother-in-laws caregivers are really great and well trained.

I was not satisfied because they could not give me a caregiver during the times/scheduling that I needed. The people that they sent were nice enough. They're just short staffed and therefore couldn't provide me with help I needed.

Know what you're contracting for. Most of the care is very basics, and they don't necessarily do what they are contracted to do. Alot of it depends on the caregiver.