AgingCare

The administrative staff is very well organized and responsive. They contact us with critical information and questions in a timely fashion. Their service staff (care givers) are very professional and have a good understanding of what they're required responsibilities and tasks are and they relate good to the client. If a service person is not available for the day or will be late arriving the staff informs us. Only a few times has a service person been late or a no-show. We have been very pleased with the Home Instead service personnel. They are friendly and personable and perform their activities cheerfully and efficiently.

Always Best Care responded quickly to our request for home care for our mom. Had to fill out form to let them know what we needed for our mom’s care. From there they were able to provide a caregiver for the hours we needed. Caregiver was a sweet conscientious young woman. I was appreciative of how she took care of our mom.

The aides are caring & willing to help with almost all chores. Showing up on time is the only complaint I have had with them. They do have a problem showing up on time but usually only 10 or 15 minutes late. If someone cancels, it sometimes takes a little time to find a substitute which is understandable . You need to be sure you keep up with the hours you are billed for

She was very caring and in tune with what my mom needed. Sat up with my mom when we were emotionally exhausted A pleasure to have her in our home. Cooked all her own food but we insisted that she eat with us

They’ve been very helpful in getting competent CNAs to work with my bedridden husband. The CNA we now have goes above and beyond his duties. He looks at what we need and does it. When we had a problem with a previous CNA they quickly remedied the problem.

Home Instead was a valuable member of my father’s care team. His care tech provided care notes and updates that allowed us (out of town) to have a good picture of status. These notes allowed us to better navigate his care needs. We are appreciative of the support and assistance.

We have had the same care provider for 12 most. We like her very much. GY is costly, however, the care of our loved one is priceless. Communication for scheduling, changing schedules was a bit touchy. Everything has to be done by email.

The agency owner, [name removed] is excellent. He is very honest and professional. We absolutely adored our caregiver so much that she became too comfortable so unfortunately we needed to make a change.

I had Golden Years staff help me when I returned from the hospital after surgery. They were kind, organized and knowledgeable. I appreciated that they were all experienced and knew how to help me recover.

They haven't been to my house for a little over a week. I am unable to pay that much and there word on making payments sucks. They just take money's out of my account as much as they want when they want. Don't know if I will have them back or not.

Synergy was good and bad. Very expensive. Some workers are excellent, some are not. They helped the first day I called

Sometimes runs a little late but great communication and reliable. They are very helpful.

Needed help immediately. Had a very bad experience with a different agency so we needed someone right away. They came the next morning for intake and had an aide there by the afternoon. The nurse assigned to us returns my emails the same day and usually within an hour. They make every effort to make things work. Check to see how things are going. If the fit was not right they would send someone else. My father is under hospice care but living at home with my mother. It is a difficult time for all of us. The aides we have are on the younger side, which means less experience for some that perhaps do this as a means to get by until something better comes along. But, they are strong and can handle my father. We have a set schedule now and are very happy with the aide my father receives.

ACASA provided respite service for my elderly parent a couple of days during the week. This service allowed me time to attend my required medical appointments. No skilled services were needed or requested.

The care giver herself had deficits in reliability & timeliness, although she was highly skilled & kind. The agency owner was sensitive to my issues and worked to resolve them with tact and speed. Very hands on management. I would definitely use this agency again

Very good experience with company representative. A bit complicated due to my short term needs for night shift. Caregivers were OK. Company was very attentive to my needs. Night shift requires last minute changes, which was handled well. [name removed]

Good people to deal with caring and respectful. Dont really know cost Medicare pays .

I’ve only been with them since [date removed]. The person I have is doing the job. I will wait and see over time how she is doing. I am used to living in an assisted living home. This is taking some getting used to.

Griswold responded immediately to my request for home health care aides for my mother. She was flexible and reasonable in all of our exchanges and found someone who met our needs within hours. I was very impressed by this and preferred paying the caregiver directly to paying the agency. Obviously, Griswold has its fees, but when you know what the deal is in advance, it feels better. I’ve had a lot of experience with home health care and I like this model.

The first home care aid didn’t work out and declined to return after two visits. No reason given. The second aid has been better. Had two cancellations due to sickness with a temp provided during one of the absences. I’m OK with calling in sick…it happens. Hopefully, long term will work out.