Traditions Management

$2200 move in / community fee which is sometimes offered at 1/2 price or at $zero depending on their mood. I was told this was for room cleanup and extra special care for the new resident. Kind of like first month's rent in advance however when the resident moves out or in our case passes away you don't get it back and the next resident pays again even if room was only used for 25 days. In my opinion there was no extra care given. I was informed there would be no move in fee if I signed the same day as I toured which was a Sat evening. I signed the following Tuesday ( Mon was a Holiday ) and they would only reduce move in fee by 1/2. Move in fee is a poor description. Furniture was provided by hospice. I moved in all personal belongings which consisted of clothing, 1 lamp, end table on move in day with zero help from staff. Little room in our case due to all the hospice items that were needed. Emeritus then demands that 2 weeks be paid for after room was vacated 1 day after the resident passing. As far a prepping room for next resident this room NEVER had bathroom used. Patient was bed bound entire time. I just feel there should have been no move in fee since we signed the next business day after touring and was offered on tour day a zero fee and I feel the 2 week penalty on vacating is totally uncalled for. Room was occupied on the 6th of September. Room was available for rent on the afternoon of the 30th of September.

was ok

I came here for a toured, and almost immediately knew that this community was not a good fit for us. upon walking in, I overheard one of the front workers talking about how she had to stay late for her 5:00 appointment. I was her appointment. She was also in such a hurry during the tour, and she got very upset at me when I asked one family with a loved one already living there what they thought about the community. I thought the place was very ice, but the staff left a bad impression on me.

Will not allow us to find caretakers for my father to help him. We are forced I'm into their way or no way. Rent goes up 100 each 6 months.

Our loved one lived in this facility for just under 2 years . The costs kept going up, while the care became very poor. They left our loved one in a near comatose state from dehydration. I had to call the paramedics because the concierge didn't know what to do. The director of the dementia club told me there was too much paperwork for her to call 911 so I called. We were told they check in on the AL residents all day long but this is not the case at all. We were sold on all kinds of activities, hydration smoothies everyday. Dementia group for an extra 750/month for people not quite ready for memory care but still needing to socialize. This 'club' was led by an individual who had no compassion or business holding court with people who need compassion, direction and love. This person was rude to the residents on a daily basis. My heart ached for them. The care staff only saw our loved one in the morning, escort to meals, evening bedtime. If I wanted our loved one to go to activities, I would have to call and ASK them to escort. Now, there is a $10 charge for each escort. In order to stay at the facility, we were told we would have to BUY DOWN our loved ones' rent with a one time fee in order to be in their new ALL INCLUSIVE gimmick or the cost will go up at their discretion at any time with no warning. The only stars I can give this facility is the cleanliness. It is kept clean. It's more of a retirement home that an AL. They don't assist with anything without a huge charge involved on top of your rent and healthcare cost. I would not recommend this place unless you are an independent, able bodied individual who doesn't need any help and with lots of money to throw their way. Turnover in caregivers (I'll refrain from calling them CNA's because they are not) is beyond ridiculous. There are no RN's or doctor at this facility so unless you are comfortable with 1 director of nursing who is not an RN in charge of managing your loved ones' meds, don't let them! They messed up my loved ones' blood thinner so bad that I had to take all meds away from them. Trust me, there is a huge charge for distribution of MEDS and they don't know what they are doing! It's scary to say the least. The concierge desk is the only friendly face you will see at this facility. It stops there. If you are thinking about this facility, get everything they say they are going to do for your loved one, in writing. Don't take their word for it because it's all just lip service to get your money. The fees go up once you are inside the facility. Also, be sure to get in writing how many staff are CPR trained and how many are on the floor at night capable of helping in the event of an emergency. You can also check with the Fishers Fire Dept. Check their state evaluations as well. Last I knew, there was only 1 capable aid on duty at night. There are too many residents for just 1 aid at night.

We toured this community and overall it was nice. I was told that when I called to get some information that we could stop by name time and someone would be able to bring us around and answer our questions so that is what we did. My brother and I stopped by without an appointment and the person who was in charge of tours was not able to do it so the charge LPN brought us around. I was very disappointed in the tour she was unable to answer any of our questions and the main area or common room that we went in it appeared that it was full of residents but no staff anywhere around to monitor them which gave me a very uneasy feeling. The over all of the professionalism of the secretary and the staff could improve. The pricing that we got wasn't too bad and the location wasn't too bad it was just the general feeling that was given left me uneasy

The actual premises is very nice, and has a great location. We have had issues with linens being changed as promised, cleaning and laundry. I have noticed quite a bit of turnover in the care staff. There is supposed to be one staff member for every 8 residents, and this isn't always the case which concerns me. The staff does seem to be diligent and hard working when they are there. I have learned since placing my dad here that this is a private pay agency, so they don't have to adhere to some of the standards that Medicare and Medicaid agencies have to.

Sooo, my parents moved in last spring. Food was fabulous for this type of place albeit wait staff was/is slow. The food has been slowly declining over the months from very good to cheap Banquet brand type entrees served as lunch and dinner specials. An overly salted processed breaded meat/poultry patty with some cold bbq sauce sitting on top was served as "Bbq Chicken". Portions are skimpy on the vegetables, sauces, gravies etc. Not enough varety of vegetables served with each meal and they seem to run out of everything almost everyday no matter what time you go to eat so you end up eating whatever they have on hand. Breakfast is about the only good dependable meal of the day. The overall staff in general are very good and helpful and the nurses are great. They are definitely running under staffed and it appears to be the norm. The grounds are very well maintained, but the dining room is a place where looks are deceiving. Oh and what is up with the very good meals I see on some tables and the "crap" food I see on others?

Emeritus at Lakeview, while very nice in appearance, is more like an old folks home. The food is very restricted (I am a vegetarian). The personnel are very polite and friendly. I fined myself going through periods of depression for want of something to do. The nursing staff is very good, a big improvement over the last assisted living residence I was in.

We placed my father in Traditions and moved him after 4 months. They did not clean his room very well, and often had to clean it ourselves. The food was very slow and they often were out of things. Tablecloths were dirty. Most of the time they did not do laundry and my family had to do it for him. Many times when I visited dad in memory care his bed was wet and no one changed the sheets or wiped the mattress down. Memory care reeks of urine so I know they aren't changing people in a timely manner. Frequently sent emails or tried to talk to management, who would promise to do better, but nothing ever changed. Poorly understaffed, at times only 1 aide for 40 residents in Memory Care. The lock on his door didn't work right and many times other residents would just roam into his room.

The medical staff is very under staffed. Nothing gets follow through and poor communication between morning and night shift. It takes medical staff member almost 30 minutes to report to a resident in need. My mom has been there since April and they have honestly gone through 3 chefs. Food is poor and servings are very small. The apartment size is nice and clean. There is no activity director since June.

Room was nice size with lots of storage Too much turnover with staff. Was told they have very little turnover when I toured. That turned out to be not true. No RN's work there like I was told when touring the facility. Several LPN's seem to lack enough experience. The tour seemed like just things you want to hear, not the truth. My mother was only there a couple months and passed away there. She has multiple falls, including several in the common area that sent her to the ER twice. My mother had a fever of 103 one day and the night staff didn't check her temp nor check her for the bathroom all night. A couple staff members were great. Several lack common sense and compassion. I didn't read the fine print when moving her in, but you are obligated to pay another 30 days after your loved one passes, even if you clean out the room. That seems unethical to me to pay another $[removed]for somebody who's dead.

The garden home is lovely and nice but the food and service in the main building is absolutely terrible! The price is way too high for the service and activities provided. That's what I find most disappointing because I love the garden home but every other aspect is not acceptable. I'm spending a lot more money on food and traveling to appointments than I expected. I am thankful that I can do all this independently at this point in time but concerned about future.

My Aunt started off in villas for 3 months before they realized she need to be in assisted living. After moving there she really needed more care than they could provide in assisted living and she was becoming increasingly forgetful so they moved her to memory care which is the saddest place I’ve ever been in. After going in that unit she quickly went downhill and frequently sat in her room where they said they checked on her but when we visited she would be in wet diapers and look and smell like she hadn’t been bathed for a while. There were very few activities in memory care and a frequent turnover of staff in all areas of the building. On top of that even though we moved all her things out within a few days of her passing they charge for 30 days rent after she passed. I know they will put someone in there before the end of the 30 days because we got in it a few days after someone moved out of same room. So beware.

Extremely understaffed, smell is horrible, food is okay, very few activities, l. The staff have been very nice but running around with only one person at time working they seem to stay calm.

Proximity to my dad and my sister and I was an asset. My mother was in the memory care unit. While superficially, we thought that it was a good choice, the staffing was consistently a struggle. My mother was at both traditions and [removed] in Grove City. Most experiences were lacking and a disappointment in the overall healthcare system.

Reviewed safety manual on the way out. Written up by state for memory care pts escaping. Drugged them, heavy medications. Low educated staff. No criminal checks. Looks pretty pull up rug to see the dirt. $$

We like the property. The staffing is always changing. My mother was physically abused by an aide. It was on camera. When I showed them the film, they fired her. My dad is still there. He likes the activities but doesn't always get to go. He requires a wheelchair. They raised his care cost [fee removed] a month. He's incontinent and needs 4 showers a week. Seems like a lot to me. They have a new person who is trying to make it better. We'll see how he does, my mom died in [date removed] .

At least on some shifts they do not actively care for the patients. They do not supervise. I've seen patients who have fallen and are injured not get immediate attention. Sometimes the food was just basically a sandwich for supper. I would expect for the cost that it would be a cooked meal at the supper meal. I never saw much activities. They'd put them in front of the tv and maybe I saw them coloring a couple of times.

It is always short staffed in memory care. day and nights. The staff could do more checking on the residents at night and less playing on there phones. They push them off into the T.V. untie most of them go to bed, so they can sit in the nurses station.