Traditions Management

most people are friendly and helpful especailly the receptionist and activities director. The interior needs renovating (rug, furniture, paint). The location is good. Get a new dietitian. Many of her recipes need to be removed.

We picked this location, because it was close to me. They were engaging with memory care patients. I would not recommend. We had a lot of billing issues, and a constant change to all levels of management. Also a [removed]% increase within 1 year of being there.

It was not nearly as nice, didn't have the size I wanted (2 bedroom/2 baths), elevator made great noise and seemed unsafe, flooring in hallway and elevator was not well maintained. Knew at once it wasn't what I was looking for.

Great atmosphere at Traditions of Lebanon. Villa is spacious. Great staff. Poor meal choices. Menu very plain, and inconsistent in preparedness.

The tour guide was helpful I was not impressed with the staff, as it appeared to be agency staff.

The interaction with the staff is good, but sometimes they don't return phone calls. We picked this community, because it was newer and a smaller community. they can improve on improve on communication and returning calls. Also, housekeeping is not cleaning like they should. The activites and food is fine, it's just the communication.

The move in process was confusing and felt like I didn't know who from Brookdale I should rely on for help and didn't know what to expect. Also, receive a lot of calls at all hours of the day/night from staff to provide non critical updates on my dad. Wish they had a text messaging system or portal to view communication

This community was smaller and the pricing was more than we wanted as everything was a la carte. We saw residents parked in front of the TV by the staff during our tours. This is an older community as well, and there was musty smell to it. I didn't feel the staff were as engaged as we wanted and not much of an outdoor area for the residents.

Meadow Brook was a nice facility but admitted they had a shortage of staff issues. They were not going to be able to accommodate my loved ones over-night needs.

Traditions at North Bend was very similar to another place we toured. It felt more like they were doing business than anything else - as opposed to considering care for our loved one. The facility was glamorous and had all the bells and whistles, and there's nothing wrong with that if that's what you're looking for. But their businesslike demeanor was a turnoff for us.

We had a great tour experience with Five Star Residences of Lafayette. It is an older facility that is not as updated, just did not have the curb appeal we were looking for.

They had to hire more, housekeeping staff for cleaning. My loved one receives, alot of care but requires more help with getting dressed. They are often short staffed. There has been pretty good interation with staff. My loved one loves interacting, with other residents during meal. They also, have an onsite salon, in which they can get there hair done once per week.

Staff has been asking people to come write a review about their experiences. The cleanliness of the facility does not meet standards. We have been patient and asked several times about it and have been given a blanket statement each time that “we are working on it”. The front offices always have their doors shut and blinds closed, we assume to avoid questions. My parents put their urine soaked bedding in the window to try and dry it off instead of the aide just washing and changing the bedding for them. The kitchen never has the meal schedule correct and residents are notified when it’s the end of the month and the budget is running low. The receptionist, [name removed], is very helpful. When she is not up there it seems like nobody knows what to do, very unprofessional. My parents love happy hour and we see pictures of them participating in activities on the lobby screen which makes us feel more comfortable. The staff is nice, but being nice doesn’t get the job done.

I am not happy with the care received for my parents. On top of of all the other concerns, a group of us family members have come together and realized the only person that checks on our loved ones when we are around is the activity director. The activity director is also the only one with efficient and fast communication. There has been all management changes within the last few months according to other families in the community. The executive directors door is always closed or she’s out of the office. The residents consistently complain of not knowing who she even is; I suggested to the activity director that the nursing staff makes a Facebook page and maybe families could receive quicker answers this way. I’m not sure she has started this page yet, but I can imagine how busy she is being the buildings only trouble shooter. The Facebook page should also be used to start a support group. The “restaurant” they advertise is a different topic of concern. *insert eye roll*

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

I have mixed feelings about Traditions at Solana. Some days they were helpful and other days they were not. I'm not happy with the costs that we had to pay for 3 weeks of care. About [amount removed]. I plan to call their home office and ask about that. That seems very outrageous to me. I would maybe recommend them depending on the condition of the individual.

Five Star Residences of Lafayette seemed like a nice enough place and would have been just fine. The rooms seemed quite small though.

Apartment, facility excellent, cleaning good, nursing good, activities fair, food poor, staff excellent, parking excellent, maintennace good.

Our loved one was there for a respite stay. Everybody our family talked to was very friendly. However, communication between the staff is horrible. Before my loved one went there, they did an assessment. And I had specifically told them that in the mornings she gets disoriented. They assured me somebody would check in on her in the mornings and make sure she made it to breakfast. Well as soon as she moved in, they went into lockdown due to Covid. And on that first day, no one came in to check on her or bring her food until my sister came to visit that afternoon. My sister was there for about 8 hours, and she said no one came in the whole time she was there. She finally went out and tried to get some food for our mom. My sister said it seemed like they didn't care that Mom wasn't eating. She has daily medication that we had brought all sorted out and ready for us to administer to her daily. There was no mention that they were going to lock those meds up, but they did. So then we couldn't find them. And there was nothing noted that she even got the meds. When we couldn't figure out how to set up the TV, they came in right away to fix it though, and they were very courteous to our mom. It just seemed like they were discombobulated during the few days they were on lockdown, and the staff just wasn't talking to one another like they should be. Other than that, they were very nice and polite. The food was good. It's a very nice and fairly new facility. But the closing bill was triple what we were expecting based on what they had told us. And the main problem was communication.

Our loved one was only there for a few weeks and during those weeks they fell a few times. The care services and their communication to the families needs improvements. However, we did think their coordinator was very well versed on people with dementia and Alzheimers. She knew they needed to be treated with respect and dignity, and she even gave our family tips on things we have overlooked with our loved ones care.