Traditions Management

When my grandfather arrived at the memory care wing of Meadow Brook, the Community Relations Director updated me by email that he was happily pushing people in wheelchairs because he was doing so well. But he died a month and a half later—more than likely due to the facility’s near-complete lack of memory care activities, its emphasis on apartment-style living that increases isolation, and its use of benzos/pharmacological restraint (something I questioned in particular that they refused to respond to unlike other facilities I asked) that likely led to my grandfather's 12 falls (that we know of) and subdural hematoma. As my dad put it from what he saw multiple times in the memory care wing’s (beautiful) day room: “They were all zombies who couldn’t even hold their heads up.” Please do your homework and make several site visits before choosing this facility for memory care. My grandfather wasn't fortunate enough to have a POA that moved him out of this place in time.

Traditions of North Bend is for assisted living only. Would not recommend for anyone needing nursing care. They not have the personnel nor knowledge to care for anyone at a higher level 2.

Having many issues with my mother in law getting showers, room not being cleaned , broken closet door multiple times, lost her glucometer we brought in with her and then charged us for glucose strips and didn't notify us until a month after she was there that they didn't have her glucometer, not having our correct information in her chart even though we had given everything on arrival, not having the automatic bank withdrawal form in her chart that I filled out prior to her moving in causing much stress to my mother in law, not being able to contact staff and not receiving return phone calls when leaving messages. The cleanliness is a 2 for her room. Every time we go there we have to clean her bathroom. I had to request that her garbage be emptied more than once a week because the smell in her room was awful. Rest of the place seems clean. Staff are mostly friendly when we are there. However they are not responsive to my mother in laws needs. She seems satisfied with meals. she does not participate but there are a lot of activities. Paying mostly for her room and dispensing meds and meals. We don't really feel that she is getting great care

My loved one was previously a resident at Park Place Senior Living and overall the experience was poor. They had poor meal preparation and slow service. The activities stopped at 3:00 in the afternoon. Management seemed more interested in increasing care levels for additional revenue and less interested in the actual facility. They said they go with higher managed care to protect their nursing license.

During tours we were sold one thing and given another. Solana has not met our expectations. The dining room has not been available to my mother 24/7. The nurses are not showering my mother as promised. The activities don’t have any meaning behind them. We were told they do meaningful things like trivia and remembering the past and paint and sips with happy hour social 3x a week. I have not received not even one activity calendar from the director. I was told I’d get one every week via email. Very dirty on weekends.

Our parents lived here [date removed]. The frequent and haphazard turnover in management is frustrating. The director of nursing will not communicate, return emails or phone calls, and is generally unpleasant / difficult / disengaged in every meaningful way. The hallways often smell, which indicates to us that there are cleaning problems. Despite requesting and paying for incremental services such as laundry, assistance with personal hygiene, etc .... our loved ones did not receive what we were charged for. We simply could not take it any longer and moved our parents to a better community. However, we will emphatically say that the front desk staff, several floor nurses and some of the mid-management staff are wonderful. But sadly, they do not run the show and we would advise anyone to VERY CAREFULLY consider top management and the director of nursing when choosing a community. It will make all the difference in the world. We would give Traditions at Solana a grade of "D" in 2023.

New Hope Valley did not meet our expectations. They talked a good talk, but the food was disgusting. I even took a picture of it and ask them if they would eat it and they couldn’t believe what my mother was served on a daily basis. Also, the care was not very good. The aids who came in, did not treat my mother well, and they also wrote down things saying that they did a certain thing when in reality they did not. They did not help keep her clean on a regular basis, and if it weren’t for my sister and I my mother would’ve been in worse shape than she really was for the money that we paid for that place the service was terrible. The room was nice. The facility was nice but what really matters is the care that you receive. That is what we had objections to.

They need to improve communication between staff on different shifts, and between staff and family. Cleaning of residents living spaces needs to be improved. Food needs to be massively improved. This is all with regard to Memory Care. I can't say anything about regular Assisted Living.

The Building is aging and looks awful compared to competitors. They raised the price of services by 12%. Complete BULL. They got rid of the one good executive director, [name removed]. The servers look dirty, I don’t want my mom eating in the dining area anymore. The food is not so tasty. We were lied to by previous director, [name removed] on many occasions. The building is FILTHY. No floors are ever mopped and it smells like a nursing home. Nurse [name removed] is amazing and caring. Without her, mom wouldn’t be as well as she is. [name removed] helps our family more than anyone here. Great recreational program with a passionate activity director . Looking at competitors. I’d be embarrassed to work for traditions. Goodbye, [name removed]. I wonder what they did to run you away.

We were told by the executive director in an email that our loved ones would finally receive the new carpet that they deserved, today. We pay more than enough to not be lied to. We’ve been lied to the entire time it is always “oh it’s done or will be next week”. Looking for new residential living. We will miss [name removed] who is so helpful and kind and the activities offered, but corrupt management is not worth it. [name removed] hasn’t returned my email in 5 weeks.

Another family in the community chatted with me and told me I could place my concerns here since my emails and calls aren’t being returned. She had the same issue and was told by a nurse to post a review. Bring [name removed] and [name removed] back! Those were two very classy women who knew how to run a 5 star facility. The Wellness Director and executive director both do not respond to my emails or calls. Giving the dining room a 1 star is generous.. The ONLY two positive staff members are [name removed] and [name removed]. They are the only ones that know what they are doing. They helps us with every question we have. I am giving a 5 star for staffing because of them. The activity director sends an activity calendar out every Friday via email and that’s the only communication we get throughout the whole building. I’m giving activities a 5 star for that alone. But - That’s it? An activity calendar? No COVID updates? [name removed] used to send us an email every week. Now - Nothing. Even after requested. Dissatisfied.

The front desk was asking people to submit reviews. This place is going down, fast. Nobody in the front offices were there at 3:00pm. Not one single office had lights on. My mothers laundry is not getting done. The elevator is always “out of order”, the floors look like they haven’t been mopped in months. Tje dining room doesn’t have a Director and they never have the food that they say they will have. Mother has a frozen chicken patty served to her when it was supposed to be prime rib. The front desk is the only person who knows what she is doing and is helpful. MIL has fun at happy hour and that’s it. Looking at other options.

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

There is not enough staff at Traditions even though they claim they have a generous amount of staff members. When our loved one needs assistance sometimes it takes an hour or more for someone to come. They have the same activities every week, and on the same exact day. It is very repetitive and at this point no one really participates but they do not change them or offer up a variety.

I would tell others that for a life style community it is nice. If your loved one requires any medical assistance then this isn't the place for them.

I would tell others looking into this facility that my dad has had several falls here. He is in the memory care unit so he needs more attention. He has missed meals because they fail to check on him. He has an alert button on his wrist and he has the tendency to take it off and when I visit him I see it is not on. When I ask the staff members where it is no one knows where it is or how it got off. It malfunctioned one time and he was on the floor for hours before anyone checked on him, safety is a concern here for us and would not recommend to others looking.

Traditions is a beautiful facility but I feel is not strong in the health care area. Head of Nursing is an LPN, not a registered nurse and residents are not seen by a Dr., rather a Physcian Assistant. Our loved one's medical lreatment resulted in a serious infection which required hospitaliation,after less than 2 months in the facility. Also had cleanliness issues in aparrtment and with our loved one's hygiene. Seems to be a disconnect between what Marketing promises and what is actually delivered. In my Opinion, I would not recommend.

The care is very poor especially for the cost most likely due to understaff and poor management. Leaving my parent in bed missing breakfast, meds and lunch many days per week. Very disappointing!

My biggest concern was the sales agent told us that the first year the monthly fee is locked in, but after that they could raise the cost as many times and whenever they wanted. My parents are on a fixed income, they would end up being thrown out into the street.

This is a brand new community that is not being open till January of 2017. I was still able to take a tour. The staff did tell me all about the place, but I did not really like it. The rooms are small and again not a lot of light for my loved one. The staff did answer all questions, but this is just not the right place.