Ensign Services, Inc

I have issues with the nurses, I have to constantly keep on them. My mom has a roommate who talks all day and my mom doesn't get a chance to sleep. The floor has been kind of dirty. They aren't giving her the full meals that she requests. I asked them to make sure that she goes to the dining room to eat so she doesn't just sit in her room the whole day, but they still bring the food to her room.

I have therapy sometimes twice a day. The only compliant I have is that there are early risers here, but there isn't any coffee or water available until after six. I wouldn't want to bother the nurses or anything but I think it would be nice if they had it available. Everyone is nice and friendly. It is certainly clean.

My loved one had a hard time getting the right physical therapy but it's taken care of now. She also had a problem getting her correct medication. They gave her the wrong medicine, but now they have it straightened out. The facility is clean, but they haven't mopped the floors. I'm not sure if she has meal options, but she isn't too happy with the meals. They don't tell me anything, but they tell her.

They could improve the discharge process.

Most of the staff are friendly. My loved one likes the meals. Someone has only called me twice since he's been there with any information.

This was not one of our better stays. I picked them because they were close but I hope I don't have to pick them again. The therapists came to get my loved one for therapy really late at night. I talked to them and it got better, but he doesn't spend much time in therapy. It takes a long time for nurses to respond. They tried to give him medicine for something he didn't have. The CNAs were really great. Nobody ever changed his linens. Breakfast was okay but everything else sucked. They never informed my loved one of his daily schedule, so he didn’t know what to expect.

The tour stated that they would have a meeting to plan for what was going to happen during rehab. We checked in the next day, and the meeting was set out for a week after my loved one was admitted and there were not very many people in the meeting like there was supposed to be. The rehab helped and she did improved, but we were under the impression from the meeting that she would have 40 minutes of physical therapy and 40 minutes of occupational therapy. There was never 40 minute sessions, they were more like 10 and 15 minutes. It just should have been more. All the nurses seemed to be very helpful and attentive. My loved one noticed some roaches, and one of the nurses spilled a liquid medication and never cleaned it up. I had to get a rag to clean it up. She didn't enjoy the food at all, it was too spicy or not hot enough. She can't have spicy. When I got there I had to circle the menu of food choices of things that she eats, and she didn't seem to get anything we selected. They would call me when there were any issues. They were good at informing about us.

There isn't a doctor physically onsite, so it takes a little longer to be seen. The food isn't good. My loved one will put in a request and they can't seem to get it right. I have to ask for information all the time but when I do they are very thorough.

My loved one was not getting the improvement at the beginning that I felt like she needed. The rehab has been helping her. The staff has been doing the best they can for her. They do their best to give you a good attitude and put their best smiles on. As far as cleaning, when you walk in, you get an air freshener smell, then you walk further in the facility and it smells like they mopped the floor in urine. I have also seen an overflowing trash can. The meals are good, and there is a good variety. I have tasted them myself and they were good. Communication isn't great. I was on the phone 45 minutes on hold, waiting to speak with someone. So I drove over there to the facility, and I was still on hold when I arrived.

Sometimes it's great and sometimes it's not. The nurses are sporadic, sometimes they're on top of things but sometimes they're too busy. Meals need an improvement, they're pretty bland. I complained early on about the lack of communication, and they've really gotten better, they started calling me more often with changes.

There is poor communication. First day, there was no therapy and they don’t have a set schedule for therapy. The bathroom was dirty for two days before it was cleaned, my loved one’s clothes are left dirty, and her bed is right by the window and there were dead flies in the window seal. She's real happy with the meals. She hated the pesto pasta but she has enjoyed everything else. I haven't heard from anyone updating me.

Some of the people are super nice and helpful but others are not so much. The therapy is excellent. There have been times that I have requested things and they do not do them. I rang the bell and it was on for 30 minutes before someone can help my loved one. The weekend staff were very helpful, but come Monday morning, the new shift was not as good. I was upset that they were not listening to me. They are very short staffed.

Very good therapy, they made my mom walk every day. The staff was excellent. The food was terrible, it was very bland. Even the egg salad. I had to bring some food. My mom asked for chicken nuggets from McDonald's. When she asks for nuggets then you know it's a problem. If they upgraded their food, it would be 5 across the board.

My loved one had a roommate who was a screamer, but he didn't want to ask to be moved because he had a window. The nurses are good, but if I had a chance to go somewhere else I would. The rehab was good. They kept his room clean. They had higher sodium food, lower quality food. I don't think they are set up for different types of diets, it's just canned food. No one ever called me to give me information and when I did ask they would say they would have to ask someone else. I think it’s because they are understaffed and overworked.

The therapy was great. The nurses that were changing him and cleaning his room were terrible. I always had to ask someone to come in his room and change him and there was always some food left in his room. The food was okay, but he doesn't eat pork and they kept bringing him pork.

I wish there was more therapy because there isn't enough for him to get better. There are long periods of no attention from anyone. It would have been my hope to have been more people working with him. He would be lying in bed for eight, ten, twelve hours with little or no interaction with staff. The staff greets you when you come through the door. They are collectively friendly. The grounds were well kept. Sometimes when they'd serve his meal, they would leave the food covered and he couldn't get it uncovered to access the food.

One thing that my husband doesn't like is that he lies in bed too much. They walk him every day for a little bit and then they just put him a wheelchair. When he has to use the bathroom, he rings the bell, it takes too long for them to come, and he wets the bed. Another thing that we don't like is that he only takes a shower two times a week. There is not even a shower in the room, they have to go somewhere else to shower. The staff is all friendly and smiley. The building is old but it’s okay. So far he likes the meals. They have never called me to let me know how he is doing. If I'm there I would like if they would come in and let me know how he is doing.

I had to move to another city and I chose this community because it was the first one I looked at. I'm slowly adjusting to it just miss the other home I was in. The food her is prepared a little better and cheaper. I love that they are pet friendly my dog is my companion. The people here are friendly and the staff is caring. This is an older building so some updating wouldn't hurt. There are activities like bingo and music that I'll start to enjoy. They come in and clean once a week.The courtyard is nice. I had an issue and maintenance fixed right away. I hope to settle in soon.

The nursing care could improve but I would still recommend.

My husband is doing well since moving into the community and he really enjoys the meals they make for the residents. From my visits, I have not seen any activities.