Ensign Services, Inc

Nice facility with good recommendations. Noticed on the AZ Board of Health site that quite a number of complaints had been filed since early 2016 but were not deemed actionable. Nonetheless, between that the fact that independent living rooms required residents to use outside walkways to get to elevators that didn't seem to be climate controlled and then on more outdoor walkways to get to the main building, we decided not use The Citadel. The other factor was the need to move from one unit to another if transitioning from independent to assisted living. Finally, the meal plan - the continental breakfast plus one meal wasn't going to be a good baseline for the meal plan for my father.

This was a fairly nice place. We loved the staff! However, when we were considering moving in, the staff promised that my parents would receive a room on the first floor, but they ended up having to be put on the third floor, which would not work for my father, who has dementia.

Everything went well while my father was at The Citadel. The facility was clean and activities were offered to the residents. My father really enjoyed the movies that were played. My main concern was the fact that, on multiple occasions, the staff did not follow my directions or preferences for the care of my father.

Limited parking - mostly street parking which is limited to only three hours only during the day. There are smells I didn't like and some of them are too strong. The library areas were small and the common room areas were small. There were no walkable shops or entertainment. Had a nice room with a large bathroom for ADA access. Nice modern look. Nice furniture in the common room. Marketing person will call me next week to discuss details.

Seemed like a well run facility and the sales person who met with me was terrific. I rated it a 3 mostly because I don't see it as a good fit for my mom. There was nothing wrong, but it just felt very traditional - which is not how my mom lives life.

When we went in for a tour of The Citadel, we went in on a Saturday, so they said there was not a tour guide to take us around. When we walked into the dining room, it was very dark and kind of dirty. From the little bit we saw, it would not have been a good fit for my mother.

My husband and I live in this very nice community. The staff is outstanding and friendly. The menu could use a little improvement. They do offer us activities each day. This community is clean and well taken care of. We like the care here and would recommend others to know if the good value for loved ones.

I know that my friend likes this community a lot, but I have my reserves about them. I was not impressed with them at all. They are not coordinated very well and they tell you that they are going to do something and they don't. They also have not been keeping me informed about what is going on.

It is very hard to know what is happening to my mother in this community if i don't call. The staff has very poor communication with me i got to speak with one person they were very rude.The price that we are paying is not very good for the services we are receiving. There is some remodeling going on but the community is still being kept clean. My mother likes the food.

I have no idea what they could improve because I was just there to tour the place. The people that own the place are pretty adamant about drumming up new business and are willing to do just about anything.

Our elder stayed here for a little over a year. The facility is in a nice location, and after recent remodeling the building interiors are nice. This facility is assisted living, which means it's more for residents that are ambulatory and independent. For the independent, you get room and meals and activities for a base price and it's pretty good. The activities calendar is filled with something for every day. They also typically throw a couple nice parties each year and invite family members. If you are not fully independent, then staying here does get expensive quickly with extra costs. And we found that the formula they have, of essentially two caregivers per building, left us feeling our loved one was not really getting the level of extra care we thought we were paying for. It was different early on; the staff there did make efforts to tend to everyone but there's been a fair amount of turnover in the staff and administration between the time we first started and time we left. Some of the caregivers are pretty good and the original nurses seemed very nice too, but things changed a lot as we were leaving and I can't say how it is now. Still you'll find some good and not-so-good staff at any facility, not just Willowbrook Place. For the independent, this could be a good option as there are plenty of activities and food is taken care of, and residents are free to come and go anytime and also have family visitors anytime. But if your loved one is deteriorating and needs more help with ADLs, look into memory care (offered by both Brookdale and competitors), which is somewhere between assisted living and a nursing home.

Not to impressed. The Independent part of their facility was full. It was a separate building and people have to walk across the street to the main building for meals.

Met with Cynthia. She was great. Very friendly. Shared information and gave us tips. Could use some updating which Cynthia said is coming. Didn't like the fact that the food is prepared in another location and serve from a steam table type set up.

We liked this one too, but the apartment again was too small, specifically the living room.

Washer/Dryer right next to toilet. Everything off front entrance on first floor.

The little apartments were cute but no one was happy. It was very dark. It just won some kind of award and I don't know how. It smelled like old people when you walked in. You didn't hear any laughter and the all the doors were shut.

A good transition from the Terrace. Open concept living plan.

denicse is who i talked to. visited this one in person...but looks old and suggested a semiprivate room. :(

more independent living oriented. No hand rails in the halls and some apparent maintenance issues.

Respite $150 daily.