Ensign Services, Inc

Every time I pick my loved one up, her wheelchair seat is dirty and nothing gets done about it. All around, it's medium clean. She always likes to eat out. She doesn't like the food there.

My loved one does not like the meals.

The people in the kitchen don't read my food slip and don't give me what I'm supposed to get.

My loved one would say it is a good place. They are all friendly. The CNAs are very attentive and is always answering his call light within minutes, one of the nurses makes sure he takes his medications and that he eats. He is on a special diet. I got a phone call from the physical therapists when he fell. I always ask questions and they answer my questions.

Overall, our experience was great!

Overall, our experience was okay. The TV’s in other rooms are so loud that it's hard to have a normal conversation.

I have a friend that watches out for my mom while she is there. My loved one seemed to be okay with the nurses this time. The place is okay. I heard my mom say the food was old or something. We had a family appointment with everyone about my mom's care plan at the beginning. It seemed kind of useless.

My Mom actually did not enjoy living here. She only stayed a couple of months. Most of the staff were wonderful and friendly and they worked really hard to meet everyone's needs. It was sometimes hard to get timely service, so perhaps they're a little understaffed. I loved that they had a call button that the residents can push for anything they need, but there is no way to distinguish a minor need from a major one except for the pull-cord in the bathroom, so I think it's hard for staff to know who needs help immediately and who can wait a while. One hall perpetually smells like urine, and when we asked about it during our tour she brushed it off as a one-time event. But it smelled like urine almost every time I went there. Almost all the residents I met were sweet and friendly, but there was one lady who was very rude to my mother and kind of ruined her experience. It just made her feel like she didn't belong there. Perhaps there is a little bit of a clique? They were all really nice to me though, so maybe it was just my mom. They have a TON of activities planned, and I think the staff has tried really hard to make them varied and meet lots of interests, but for some reason most of the activities (at least on the assisted living side) are not very well attended. Assisted living side residents are able to attend activities on the independent living side, but there may not be anyone available to help them get back to their rooms if they need it. In retrospect, perhaps a place that did not segregate assisted living from independent living would have been a better match for my Mom's needs. My feeling is that the independent activities are probably better attended. We loved that there are lots of spaces families can reserve to have family get-togethers, including a kitchen area. They can also use the pool area, but need to have their resident family-member with them of course. I liked that they come check on my mom every few hours, but she felt like her privacy was invaded because EVERYONE had a key to her apartment. It kind of goes along with the territory, but it's something to think about. I love that they have a beautiful chapel on-site and have church services for many different denominations on Sunday. The maintenance guys were pretty quick to attend to emergencies, like a broken toilet or a leaky faucet, but did not get around to minor repairs. My mom thought the food was great, I thought it was just okay. Very expensive for non-residents though. Overall, our experience there was okay. I would have liked her to give it more of a chance, but she was not happy there so we made other arrangements.

My dad was left on a toilet for a half hour. He decided to get up and go back to bed without help and fell. That should not happen. Hire enough help to cover the capacity of the facility. Most of the nurses are too busy to help as well. There is only one that makes the visits there worth it and she can’t be there all the time. The aides try their best but there are just not enough of them when there are three of them and 6-7 lights go off at any given time.

The facility is nice and the people are nice. It was clean. It is clean and there are no smells and it is picked up. They kept us informed and they talked with us. They did not communicate too well with each other.

The nurses are very good. The food is enjoyable. We have heard from someone a couple of times but haven't had much communication.

The nurses seem to be nice. The staff are friendly. They are just so busy there that people like my mother gets lost in the cracks. The food is fine but they serve her in her room by herself which was a little lonely. The communication has been very bad. I had to be very assertive and aggressive to get any information. I have been very frustrated.

The nurses seem okay and the staff is friendly. The communication is not good. There was confusion about logistics. It's very hard to communicate with the doctor. The meals did not follow her food restrictions.

The therapists are really good. The staff is courteous. Some of the nurses are alright but some that need more teaching. They run out of coffee. They have areas need to fix. My father's bed had a hole in it and had to raise heck to get another mattress. They had to fix the breaks on the wheelchair because they stood him up and it went out from under him. Understaffed. Only 1 nurse per wing and they need at least 2 per wing. He has accidents and it takes too long to get to him and has to lay in it. Needs a snack before appointments and does not get it. We are not getting all of the laundry back.

My mother is a little stronger than when she arrived. The nurses seem sweet. All those I have dealt with have been very nice, especially the administration. It looks pretty clean. Small portions of food and the same vegetables every day. Only had one meeting and that is the only time any communications with them and we are out there every day and they have never stopped me to talk to me. We have been told some things that have not happened. It's okay but the food is horrible.

Overall, it has gone smoothly. The communication has gone well. But, I was not impressed with the staffs' responsiveness. My loved one struggled to get help with this situation from the nursing staff. I had to up to the facility myself and urge them to handle the situation. Even after this, I felt an overall sluggish response from the staff. It seems as though they are understaffed.

The people treat her well here. The aides are very patient with her. I think communication is really good and the social worker does especially well to communicate. The facility needs to be updated including the dining room.

It's very clean. They did not they did not have a bed with rails.

Doesn’t accept pets

The personnel is great here! My mother has a difficult time sleeping at night because of the noise levels. The nurses are very good but it can be difficult when they are understaffed. It is understaffed in other areas as well. It is an older facility. The bathrooms could use more attention. The coffee service vessels are not always the cleanest. The bedding is slightly tattered and there are some holes in the sheets. Overall the quality of the food is not great at all. When something is supposed to arrive hot it is sometimes ice cold. She had received a piece of meat that even I could not cut through because it was like leather. The nurses have too many patients per nurse.