Brookdale

We chose Brookdale Deer Creek because it felt warm and friendly when we went here. I liked the physical building and the way that the rooms were set up. The staff members here were very welcoming and forthcoming with information with out me having to ask. They really care about the residents as individuals. I had a little trouble with communication, sometimes the person I needed I could not get a hold of. We had a few issues with the nursing staff as well, they were confused. Overall, I would recommend them to others who are looking.

They are very good, but the communication from the staff isn't always timely. If I text them they don't get back with a follow up. The only other issue I have is the ordering of a specific medication for my loved one for two months. They have good activities for the residents and they seem to be caring about them as well.

There has a big change of staff. This has been difficult due to no communication. The activities coordinator was very friendly, and they have been outstanding here. They try very hard with the activities to interact with the residents. They lost a chef during quarantine. This location is exclusively for Alzheimer's Care.

Very relaxed and cozy.

The food could have a better variety.

The communication between the staff and our family is good. They keep us well informed and up to date. The ground is absolutely gorgeous and the courtyard is secure and the residence can time outside. I would recommend this community to others.

We had a good experience with Brookdale College Place with the exception of covid. We chose this facility because my sister looked into the ratings and talked to the executive director and they had a lot of knowledge. The staff members were good with communication. I never had the food but I do know that they provided some good choices on the meals. I think with the activities they did what they were able to do but it was hard with covid. I would recommend them to others who are looking.

We chose Brookdale Monument because of the value for the money and I think overall if I had to choose again, I would still choose Brookdale. I think that the rooms here are good size, the bathrooms are huge and wheelchair /walker accessible, but I do wish the shower were a little bigger. They do seem to be a little understaffed and occasionally they do not get to the laundry or cleaning on the day that they say they will, but if I bring it up or ever have any issues, it gets taken care of quickly. I would recommend them to others who are looking.

They are very caring here. They handled routine care well, but they had very few RNs or LPNs, mostly CNAs. Both nurses and CNAs are valuable, there's a place for both. The only reason that we left is because they could not handle care of a foley catheter. They really did engage the residents, and they cared very much about what the residents liked and how they could enrich that.

Very nice looking and clean facilities. Both staff members and residents seemed happy and engaged. Very clean facility. The residential units seemed most like a home of all the facilities we visited. We especially liked the first-floor units with direct courtyard access. High ceilings also made rooms feel airy. The front doors are kept locked to provide for additional security.

Front lobby carpet a little dirty & a little stain - [name removed] was very informative - answered all questions with any worries. Very professional & showed us a residents room - very lovely - No smell - residents that we saw seemed content - we saw several professionals come & out during our tour of the building. [name removed] gave us pricing on additional services that we mostly likely will need as well as heads on tb testing & State requirements to be admitted to Assisted Living. Depending on the care that we will need, this will be high on the list of considerations

I would highly recommend this community after they made the management change. The communication between the staff and the family is good and they keep us well informed. The staff is very friendly and compasionate also.

I would tell others that for the money it is reasonable, it isn't a bad place to stay. The staff communication was good with the family. The carpet was stained throughout the community. I think the community could use some updating. The refrigerator was constantly a noise.

I would tell others that the community provides a safe and caring place for my father. They do their best to make sure they are integrating and care and needs are taken care of. The staff has had a lot of turnover. It has gotten better in the last three months. During the turnover there wasn't good communication with the staff and families.

I'm comfortable here, and I feel like I made the right decision. I really enjoy the staff. They're friendly yet professional, and we have fun together. The care they're providing is adequate. I would recommend Brookdale Brookhurst.

Almost every staff member that I met was extremely nice and wanted to be as helpful as possible, from the maintenance guy all the way up to the ward mangers. One ward manager in particular was exceptional, and was able to explain some dementia-related things to me that helped me relate to my loved one better. She called me to offer her condolences after my loved one had passed. There's no doubt in my mind, they have such great staff. The only thing that marred my overall experience a bit was when I had to move my loved one out quickly so she could spend her final days at home, the overall manager was difficult to deal with, and I had to get corporate involved. But even with that situation, if I had to move my loved one again, I would still consider Brookdale. I interviewed MANY places, and hands down, Brookdale was the best on pricing, quality, and room size. I had no complaints. I was pleased with their communication, and how they handled me being able to communicate with my loved one during Covid. I was able to make window visits, and then when the Covid situation improved, we were able to see one another in person by appointment. The meeting room was very clean and well cared for, and the staff was exceptional. When my loved one's health declined, they were very good at letting me know what was going on. At the end, hospice came and provided the additional care than Brookdale wasn't able to provide. When I was able to visit my loved one's room during hospice treatment, I noticed the bathroom was not clean as I would have liked. There were linens lying around, etc., but the bedroom itself was well cleaned and taken care of. I noticed some supplies I had been sending that weren't being used, yet I was being charged for them. There was food I had brought a month ago in the refrigerator. I'm not sure if this was because my loved one was declining so they had let things slide a little. Big picture - the staff I dealt with on the phone, to the assistant who helped me get my loved on moved in and set up, to the receptionist, to the nurses, they were all wonderful. They couldn't have been more nice or more caring. I had no fear that way. I trusted that my loved one was being well looked after. Every time I saw my loved one, she was always clean, in a clean outfit, and her hair was always combed. Every one of the residents were clean and looked taken care of. No one looked disheveled, dirty, or unkempt. I had no fear that way. This such a very well run establishment, and I would definitely recommend it to other families.

We haven't really been able to interact that much due to the pandemic. The people that we've interacted with seem to be good. When you ask a question, if they don't know the answer they send you to somebody that does. It's a bit pricy, but it seems to be good. It's just a matter of if you can afford it.

Do your homework, and make sure this is the right place. Ask lots of questions to make sure what you're looking for is what they can offer, and tour if you can. It's very difficult to say due to Covid. We weren't able to visit after move-in, except for outside visits, which were not pleasant during wintertime. But we did love the redwood trees all around, and the rustic setting. It's a nice yard. Our loved one said everyone there was wonderful. The few times we were in his room, we noticed trash wasn't emptied, and there was old food in the fridge. Although I don't know if that was even part of their job. Our loved one didn't care for any of the food and lost a lot of weight. They kept bringing the same thing when we asked them not to bring it and were not very accommodating about options We thought our loved one was going to be more independent as far as care needs, but in the end just needed more care than was available at Brookdale. We were sort of at odds with the head caregiver from the start. But we had a great relationship with the executive director , The main director was kind of elusive and has since then left. I wish they had tried harder, and I think I just expected more. I understand it's difficult during Covid. Aside from the food, our loved one had good things to say about the staff and felt well cared for.

I would recommend this community. The staff encouraged my loved one to do things at the activities. There were times that I couldn't reach the staff. I was out of state and sometimes I wouldn't get a call back during this time frame. I would generally hear from.

Due to the restrictions we have not been able to see our loved ones room or really the inside of the community. However, the staff members are wonderful, during this difficult time they have been great and kept up constant communication with us. We do really think this is a good place.