Brookdale

This was my first choice. It was further from the executor of my loved one, and we went with a closer community to the executor.

Brookdale Paddock Hills was a very nice place; they are friendly and helpful when you need something. My loved one is in their memory care, which is all on one floor and is a locked & safe area. I also believe my loved one is being treated with dignity and respect.

One of the positives is the staff go out of their way to communicate with you. However, there's a significant hierarchy as well as some turnover, which can make it hard to reach people and experience continuity of care/communication. We've had particular issues regarding making sure my loved one takes her medications. But overall the staff have been very caring. The food is average and not particularly tasty - it's your typical institutional food. There are occasional maintenance issues, but they seem to initiate repairs immediately. And the campus is clean, if a little old. They were redecorating around the time when she moved in and are continuing to make improvements on her floor. It's a pleasant living environment. There are a lot of activities for the residents to do - they go out and visit restaurants and movie theaters, and they have a lot of inhouse entertainment that comes to them too. The staff do a good job of getting the residents up and ready for the day and making sure they're attending meals and staying engaged, especially the ones that are needing more assistance. Despite a few challenges here and there, I have no hesitation highly recommending Brookdale Belle Meade to other families.

It's not the same as home but my mother is happy there and feels safe.

They've been very helpful and have provided what they said they would. Brookdale offers a good sense of security for Mom - I feel they do a good job looking out for her. She loves the food. And her apartment is good - very roomy, with plenty of closet space. The kitchen could use a little updating/love. Paint would be a nice change. But all in all, it's good place.

Overall a good value for the cost. The staff could be a bit more responsive but I understand in the current environment it is difficult to hire people.

The Director was really great to work with. The community was too big for my loved one.

They need more staff, so that has been a little bit of a problem. The staff that is there is really good, they just need more help on board.

They have been having issues like the rest of the country hiring personnel after covid. They try very hard but the dining staff is short. The director works hard at trying to make improvements there. The activities are good. Again staff changes and dealing with after covid issues. Its been challenging. But if mom calls the concierge desk for anything its immediate help. Her apt was redone at a shared cost to upgrade which we were ok with. Its affordable for a one bedroom 1 1/2 bath w full galley kitchen. Most places offer small make shift kitchens with no stove just micro wave and fridge w sink. She has a small walk in closet. We share cost to renovate both bathrooms. When anything needs repairs i contact the director and its taken care of. I would def recommend. They have open meetings once a month to hear what the residents want and discuss everything going on. Its clean and safe. Food is good i just think with the hardships after covid again this will change eventually. If your parent can live in assisted but needs help w meds etc. there are different things you can add on if need me. They will also bring your meals up to your room if your not feeling well. They have a bistro that offers lunch items and ice cream for a small fee. Also a plus if your parent needs extra help they can buy packages. Like mom is getting her laundry done twice a month. They clean her room once a week and will change her sheets out if she leaves the clean ones out. Trash is picked up as well on cleaning day. The wireless internet is being added to all the floors. So far main floor and first floor are done. They are hoping to have the entire building done by oct. They have a gorgeous pool and patio area. A work out room. A small pharmacy is also located on bottom floor. They have trips to most banks, walmart, target, publix etc twice a week. Hairdresser and nail salon open during the week by appt. Special trips are sign up only first come to dine out for meals during the mos. I feel like its a great place. Few issues to work out But all in all mom has a great apt. Also she has a screened in porch where we put two chairs and a table. She loves having that as well

The staff is very friendly and seem to really care about the residents and they keep mom in line - they do a great job with her. The facility is smaller and all on one level so the care is more intimate.

I would recommend the community. The staff are great and they care about the residents. My loved one was here for a short amount of time before passing.

The activities director has been sick quite a bit so there have not been many activities going on. The food needs a lot of help -. The directors door was never open but he was replaced. The rest of the every day staff though is excellent and very helpful. For the first 6 months my loved one got $1000 off so that was great. The value is excellent and I think they do an awesome job. If we had to do it all over again, we would still choose Brookdale Garden Grove.

I was visiting a friend (name removed). Cypress Lake and Tony manage to show me around. The community is great with friendly staff. Hopefully will visit again with Mom. He even help me with my search.

We walked in last minute, no tour scheduled. [name removed] was great. He was able to answer all our questions. I love 150 unit. The staff are friendly. Hopefully we will visit again, no timeline yet.

My mom just moved in and we are happy with [name removed] and Brookdale staff.

My mom just moved in this month. We love the unit's golf view. Small unit but great view!! Nurse and staff are good. I love activities. Hope will all go well.

I'm happy with Brookdale and I'm healthy. I moved last year 2021. I love my neighbor.