Brookdale

I really can't leave an accurate review as I've only been here 4 or 5 times visiting my sister and that was doing covid. So things were different then, staffing, visitation, etc. But today has been great!

staff has been accommodating and helpful with my fathers move. Very homey and comfortable. Residents are welcoming

everyone seems to do a good job. The staff was very supportive when my mother passed away here. My sister is very satisfied. I wish there was a driver to take resents shopping occasionally.

They need a driver.

Sometimes I feel my mom is forgotten about. But I think it is because she is less needy than the other residents & they are short staffed quite frequently. Plus she's afraid to ask for help. My mom refuses to participate in any activities so it is hard for me to fairly judge this. From what I have seen they have several activities. It is very expensive in my opinion, but I don't know how it compares to other places. She is happy where she is at.

My husband has been in Brookdale since the first of the year. I have been truly satisfied with the care he has received. The first several months he was there, he was not a happy camper, and took more care and a lot of patients from the staff. The home is always clean and smells fresh. My husband says the food is good, and pleasing to the eye. The staff has been friendly to me. I am very pleased with Brookdale, and have recommended it to others.

Dad enjoys living here and the staff is great to him. I appreciate the care and friendships he has there and I feel confident he is well cared for. His only small complaint is the food choices. Thank you

This facility is very good. It's a smaller facility, which is a better fit for mom. They've been very welcoming here. My mom can be a challenging person in general, but they care for her well. They even find humor in it and find a way to make her laugh. Mom is picky, but the food is good quality. They have activities going on all the time, she just chooses not to participate. They do housekeeping maybe weekly, but I do notice that often her room isn't super clean. It's average, but I notice crumbs and other little messes. Communication with the family is a bit lacking, but it's gotten better. They just got a new Executive Director, so I know she's still settling in. I haven't had the pleasure of meeting her yet. Mom has been here a little over three months and I just got a letter about a rate increase. I know from touring other places during our search that there are places that cost less. So we'll have to see how that goes. I will say, they do give mom a lot of attention here. There are a few aides that even go out of their way for her. I think I would recommend them to friends and family.

My family thought it was a nice facility. The front office was always helpful and courteous. The staff was caring and kind to my mom and dad . I would recommend this facility to those families who need assisted living and memory care for their loved ones.

The facility is very nice. However would recommend your love one to be more self-sufficient if they are going to be living here.

We chose Brookdale Chambrel Williamsburg mainly because they were accommodating and the locaiton worked well for family. They are not proactive with communication on the care. I would tell others that you do have to stay on top of them and pry to get that information out of them, they do not just provide it. There have been a couple price increases and changes in what we have to provide since moving in. The staff really are great, we just have had a few issues. Overall I would recommend them to others with caution

The bathrooms aren't always clean in hallways and Mom 's room, the sofa in the common was soiled, $10 cost to bring food to the room if Mom is not wanting to go downstairs (she never eats breakfast too early for her), too often she sits in soil diapers for extended periods of time, common living area not clean (my aunt got the broom to clear cleat out cobwebs, when wanting to go to activities not always some is available and now I am told there is going to be a price increase.

It has been ok, but not great. We had some issues in the first few month with mom not getting assistance with bathing and that is an extra service that she pays for. We finally had to drop it because it is too inconsistent and now she does it alone. Also she has two falls and no one answered the emergency call when she pushed the button in her room. They have a problem with residents using it for non-emergency purposes and they do not have a way to triage the calls. We have had to raise it with the executive director a few times. As a work-around, she now wears her phone around her neck.

We really like the welcoming nature not only from the staff and residents but just the community as a whole. Everyone has been very accommodating and it does not feel "clicky" at all. Based on our experience we would recommend this community to other families. We will say an area of opportunity to improve on would be the dining options. We do believe they are working on it and are committed and open to receiving feedback - when the meals are good they are good but when they are not, they are more mediocre.

The support staff were all friendly and caring, and the marketing director is a standout. However, the other executives rarely would return calls when we had questions or concerns. Other than this, it is a good and caring facility.

There pretty good, they call a lot when they need to and the aids are very nice and helpful

Brookdale Southfield really does feel like a community it really has that family like atmosphere to it. The people there are all very nice, everyone from the cleaning ladies to the day to day staff, the nurse practitioner's and the nursing assistance - everyone is very friendly. The office staff however is an area they could improve on. They could be more communicative and have better response times. Also it is hard to get maintenance to follow through with requests.

This was a good community. It wasn't as clean as we wanted.

What we really like about Brookdale Lakeway are the staff - they are very friendly and they really seem to do their job not because they get paid for it but because the truly have their hearts in it. We can be very critical and we have to say it is an excellent community that has met our expectations. The residents so not always participate in the activities but they have different board games, get togethers all the time and just a wide variety of things.

Overall, Brookdale Troy is not a bad place. But there's room for improvement, especially on the communication side, cleanliness, and care. I think they could give showers more often. I have to call and ask about it often, which is frustrating.