Brookdale

Decent facility, but a little costly for the surroundings and in comparison to what I have seen. I do like the location.

Took a tour of this one. Out of Dad's price range. Was disappointed with the Lisa on the tour. While touring, a resident approached Lisa and told her no one had given her medication to her that day. Lisa said it would be coming soon and dismissed her very quickly.

This community has different levels of care. We went in for the independent living and was just not the right fit for us. I am in good healthy condition and it was a little depressing being around assisted living. I think I am just too active for this community and would be better off in a true independent living community or senior apartments. It is located right across the street from a fire department so it get pretty loud at times.

While we were touring here they had activities going on. The staff was really friendly. They were very informative and very friendly. They offer a dining time of 7 am to 7 pm and provide a menu you can order from with servers and everything.

Over emphasis on social to the detriment of medical.

To many floors and my parents would be forced to use the elevators, and that is not what they want.

We have had several problems with this community and the biggest one we believe its because they are incredibly understaffed. When the help light is used I have yet to see the staff get there within 30 minutes and when it is a job that requires more then one person they only send one. They have at least 30 residents per floor and only 1 staff member to answer all the assist lights, so when they need more then one person they have to take one from another floor which leaves their lights unanswered. They market so much interest and care in the residents but seem like once you move in the interest is gone and they no longer make an effort. If we knew what we know no after being here we would have not moved our loved one in, we would have chosen a different community. Our bill have not been accurate and shows no explanation we were suppose to pay around $7,000 and our bill came to around $10,000 with no explanation. When it comes to activities you really have to be able to get yourself there or you will not be able to participate. They do not post calendars in the rooms and the staff does not ask residents if they want to participate. They do not try to engage the residents at all. When we were in the dining area with our loved one several residents were complain to us about how they do not reply very efficiently to the assist lights and several other things. It seems like not only is the community incredibly understaffed the staff is also not very well qualified for what they need to do. It seems like if there is the slightest problem they find it easier to call the paramedics and send your loved one to the hospital rather then deal with the issue. And of course that come out of your finances not theirs. They don’t seem to have a good hold on their financial book keep either. They send out bills whether it was paid or not and will not tell you to disregard it unless you call them directly and ask questions. At the prices they offer you would expect a much better type of care then they really offer. They offer different time for dinning but if you are on the second shift for dinning you eat on the same tables the first shift ate and if the table are dirty because first shift then you are eating on a dirty table on second shift. The hallways were also not very good maintained and several residents doors you can see the dirty fingerprints and slight dirt on the doors. It is just overall just not a very well cleaned environment. Again they advertise very well but once you are paying they stop trying to win you over. Very disappointed and would not recommend to anyone.

Totally out of a price range we can afford, even with VA benefits.

It is a beautiful facility with friendly caring staff. The patients can be themselves which is sometimes trying because the disease influences their behavior. The patients are kept safe while allowing them some leeway to act according to how the disease effects them. There are a few things that could improve. There appears to be a lack of communication between the shift changes. Some times day time staff is not aware of what is going on during the night time. Medication at times is not administered according to doctor's orders. Certain patients, who don't like removing their clothes, can be in the same clothes for a couple days. Patients clothes can be on others and their bedding can be on other patient's bedding.

We were given a 40% discount to move into this community but once we moved in they started adding on extra services that were never asked for. They charged my mother for bathing assistance and when I ask my mom if anyone goes in a helps her shower she says they never have. They were always charging my mother for a carbohydrate control diet but my mother is getting the same food as the other residents. For breakfast she gets toast, pancakes and muffins, which is not good because she is a diabetic. Everything else at this community is good and everything is going well. The only except is that it seems like they try and charge extra by adding services that were not requested. If you are not actively inquiring about what services they are doing and what you are being charged for you would not know what services and charges until you got your bill. The add charges for services without consulting with me to see if it is needed.

Area to crowded, not homelike

They are behind when it comes to cleaning. The bathroom is always dirty. When we enrolled mom they promised that they would do and offer certain services none of which are done efficiently. When mom needs something like to use the bathroom she has to wait 30 – 40 minuets for someone to respond. My mom needs a place with a much more qualified staff. The only plus is that they always have someone their to listen.

The reason we chose this community was because in central New York it is the only community that is licensed to do enhanced assisted living. The cost is really expensive because they have no competition in the area. They are at 100% occupancy and really don't need to lower the price because of supply and demand. The Wynwood brand offers the same rooms in the Buffalo and other areas for 35%-50% cheaper, but because of the location and the lack of competition they can charge more in central New York. They are the only licensed enhanced assisted living community.

I chose Innovative Senior Care because it had a good price.

location not bad but group home

The food quality seems poor, would not want to eat the food even if I could. Response time to emergency calls is very poor seems like there is a flaw in the system. During none business hard to tell who is in charge and seems like no one is in charge before 9 am and after 5 pm and on the weekends. Just don’t get the sense that there is management there off hours. Do not supply the beds place is unfurnished. The staff is very friendly and make the effort to do their best. The menu does not seem like a well balanced diet. Mom moved on a Friday and the weekend she seemed like she was pretty much abandoned. Mom did not feel welcomed initially and really felt lost. Marketing does a wonderful job but when you move in its different. I have no one overall that I can address my concern to. If you decide to visit ensure its at different time so you get the feel of the environment. After work I went to visit my mom and she was trying to go to the bathroom. There was no one around to help her and it became a falling risk. I pulled emergency cord and no one responded. There was no one there to help my mom go to the bathroom so I had to do it myself. This makes it difficult for me to feel she is safe and secure.

Adequate facility, built in 1988 so a bit different style than the others. The dementia unit seemed a bit depressing, but the regular AL part is nice. Don't think this will be a good fit for my Mom, though.

Went on tour 5/23 1 bdrm: 3,600 Carpets needed vacuuming Crowded entry used for activities

My rating is based on my dad's experience, he is not making use of all that Prosperity Oaks has to offer so that is why, for him, I am rating them lower on Value and Care Services. They have a pool and shuffle board that he'll never use, and they have plenty of activities to do. Activities are scheduled every hour like poker or bingo, but he does not want to participate. Prosperity Oaks is close to family and I really like the facility. It is convenient for us and he likes it there. The staff could be more attentive to residents and their needs. They offer cleaning services but rely on the residents to contact them when needed rather than the cleaning crew checking with the resident.

Assisted living is nice but person can just walk out front door. Dementia area is very restrictive. Shared bedroom with other patient. No private space or room for personal items. Patients seemed much more advanced in memory loss than Mom.