Brookdale

I toured this community for the care for my father. I did like the staff and the cleanliness of this community. I did like the activities that would of been offered to him. We had all of our questions answered. The meals seemed to be good. This community was very good, but we did want something closer to our home. I would over all recommend this community to other families for the care and well being of a loved one.

This is a community that was not close to my home. I liked the staff and the answers to my questions were answered. The enviroment was smaller then what I was looking for. The food appeared to be good and the activities would of bee good for my mom. I would recommend the value and care from very nice staff members.

On this tour we saw that the residents from different stages were mixed together. However I meet with friendly and compassionate staff member. It was a good tour but not the right place for my dad.

I only took a tour of this community, however it did not seem as clean as the community we chose. The staff I met with were nice and they seemed to be an active community.

The staff at Brookdale are friendly. It is not a new facility but is in the process of upgrading. We started off on a rocky path as my mother's room was not ready when we arrived (as was promised). Denise has been most accommodating in supporting our needs. This is our first experience in finding and arranging an assisted living home so we had some surprises along the way but overall, my mother is taken care of here at Brookdale and it appears to be working for her and us. The one thing we have learned is that the staff will respond if a need is identified. It is up to you and your loved one to make your needs clear.

The place is great except the food options. Not much on breakfast at all. The food runs out before the 2nd hour of dinner is served and they do without the options. It was not good to have rent start when you signed the lease instead of when you got the keys. My mom's unit wasn't easy for a week after signing and paying rent. Repairs were slow to begin with. The people are very nice and my mom is pretty happy for the most part.

General cleanliness above average. Halls wide enough for cane, walker and wheelchair 'traffic' but lighting could be improved to reduce the potential for falls. Food is mediocre - seems to be a constant among facilities trying to manage cost. Bits of green with 1-2 cherry tomatoes does not meet the definition of "salad". Music is shown to be a wonderfully therapeutic modality for elders but the piano in the common area is a broken-down, pitifully out-of-tune instrument that needs to be replaced. Large piece puzzles that already have 'sorted' colors available in quiet nooks are an incentive for brain exercise. An assortment of chairs (some office variety) along the front walk aren't particularly safe ones for elders with mobility issues; broad chair arms like those on a sturdy rocker would be better options.

This location offers a wide variety of activities and my mother seems to really enjoy the movie nights as well as the company of the other residents. The food could use some improvements, the bread always seems to be stale and the the breakfast does not taste very fresh in the morning. I also wish that in the first week of my mother living there the staff would have done a better job at showing my mother around and getting her used to the meal and activity times.

The tour of this community went well, the tour guide was knowledgeable and friendly. The place was clean and had a good look to it. The community itself was just not as close to my house as i would like.

The Brookdale Palma Sola could use a lot of improvements. The staff for the most part is very helpful except for one nurse in particular. The day time nurse, I can not remember her name, is less than desirable. She is loud, rude and I can hear her through the walls complaining about other residents during my visit with mom. When my mother first moved into this community, she had a hurt her ankle and a few scratch marks. When she went to the nurse's station, that same nurse was there and told her she did not have any band aids. I find it unlikely that a nurse's station would not have band aids. The food was good when she first moved in but now it seems they have lost most of their kitchen staff and changed their chef. I find when I visit my mother the nurses themselves are serving dinner or snacks to the residents which I do not think is right. They should be focusing on the care of the residents. The community is kept clean. They should work on helping new residents get acclimated.

I was able to take a tour of the community and think they have a wonderful place. They answered all our questions. I also know others that stay here and they like it. I just for some reason did not feel that this was a good fit for my loved one.

Mom seems to be happy with the food at this community. The staff are attentive and encourage her to participate in the daily activities. The community is clean and I would recommend people to take a look at it.

The tour of this community was nice. The staff were nice and the community seemed clean. They were getting ready to remodel and this was not the right environment for my dad.

This community was much closer to me when I went to tour it. The staff were nice and the residents were socializing. On my tour, I noticed that they do not have handicap showers available. It was not a good fit for us.

I love the lady that runs Brookdale. They did not have an opening when we toured. The community is clean and the staff were nice. My friend had already chosen another community when an opening came up.

My friend enjoys living at Brookdale. They seem a little short staffed and we had to schedule her medication as they did not ask her if she needed it. She likes the food and they keep the community clean. They offer daily activities and the staff encourage her to participate. I would recommend this community.

Overall, the staff is helpful & friendly. There are a few 'sour apples' however, that have made getting my parent settled in difficult. Those few individuals seem to put up barriers, rather than helping or even going the extra mile, as others do. All in all, we do believe the place is safe, clean, and a good value, however, there is one individual they need to 'let go'. They are also, at least at this time, very understaffed. Employees seem overwhelmed and hurried, and if there is one thing I have learned when dealing with the elderly, hurried is not acceptable behavior. Many times, the front area seems to be in chaos, but that being said, if they will work on those issues, this place would be a solid 5 stars. They also need to work a bit closer, and hands on, with the 'new' residents to assist them get comfortable with their new surroundings.

Unfortunately, the time of our occupancy was during renovation of the entry to Brookdale. However, I'm not aware that any services were eliminated because of this disruption. One superb action was given to us for an "apartment" housing at a reduced rate since the occupancy was for a "two-month" stay. The regular rates seemed a bit high compared to other assisted living facilities that we looked at. The people are great and my Brother reports that for the most part, the food is very good! We would recommend Brookdale-Sandy Springs.

I was able to take a tour of this community and it was okay. I did not like the community was so dark and no natural light. That did not give a good feeling. I wanted my love one somewhere bright and happy. Also the rooms are a lot smaller than usual.

This community has been wonderful and the property is beautifully maintained. The nursing care staff has also been great to my loved one. The food they offer needs a lot of improvement, they never have any fresh vegetables or fruit and they use way to much salt and gravy on there meals.