Brookdale

I toured the Brookdale Overland a long time ago, but the main thing I remember is the size. It was a very large community that required a lot of walking. Wen were looking for something smaller and more home like.

My mother has really felt comfortable and right at home since making the move into her new living environment. She loves how relaxing the evenings are at this facility. After dinner the residents will go down stairs and listen to soothing music and maybe play a few card games before bed. The only complaint my mother has had is the wait time to get your food. It can take up too sometimes two hours before she begins too eat after sitting down for dinner.

I visited a few senior residences and it took me 2 years to determine that Brookdale Mirage was right for me and I proceeded with my application. 5 weeks later I am very comfortable and am pleased with my decision.

My loved one had a short respite stay at this community. For the most part it was good, however I was not impressed with this community. Sometimes the food was ok, but other times it was not. They do not have a nurse on duty during the evening hours. Some of the nurses and caregivers took good care of my loved one. The director was nice unfortunately though I did not have as good of communication as I would have liked with them.

The cost structure is high and if your parent(s) has a memory loss problem, you are looking at 7000.00 a month to have them live in the assisted living area. The activities and services for the assisted living people ARE NOT the same for the senior retirement house next the assisted living house. The people in the assisted living are low maintenance and does not require a lot of attention. The staff are friendly and nice but the cost base for what your love one received is too high for most people. This is a place for people who are in the high income range and Brookdale does not take Medicaid. This is a for profit corporation structure housing unit.

The Brookdale was very quiet and didn't seem to have much going on during our tour. We did not see many residents, but the ones we saw seemed happy. The place is well maintained but not what we were looking for at the time.

This community looked nice and clean when we took our tour. There seemed to be a lot of interaction with the residents. I tried the food and it was good. The people we met were nice. This community did not have an opening when we looked at it.

The staff where very willing to work with my parents needs and wants as far as giving them an apartment that would accommodate there living requirements . They had offered them a ground floor apartment that had a great view and access to the courtyard in the back. I just did not like the overall floor plan that they had. All of the activity rooms and dinning room where all on separate floors which would make it very difficult for them to have gotten around.

The Brookdale Greenley was a nice and clean facility. The staff was all very friendly during my tour and it was a nice place but they did not have a memory care unit. That was the main reason we decided to go with another community.

They have a very carrying staff.

This community seemed clean when we took our tour. The people there were nice and friendly. This community was just a little larger than what we were looking for.

First of all I didn't recognize this e-mail because it is Brookdale and I didn't know it was formerly Sterling House and that is why I didn't respond to this right away. The staff is very friendly and kind. It is a very homey atmosphere and I would highly recommend it.

During my tour of the Brookdale Ridge, I noticed the place was just way too commercial for us. We wanted a more home-like environment. Also, they said they would not work with my mother and the level of care she needed. Not a good fit.

Love the facility however their finance department is lacking. A check was written on 11/30/16 as rent for my mother's move in on December 3. I specifically told them not to deposit the large check until I had a chance to transfer monies from one account to another. Later that day I called again telling them not to process the paperwork or payment until I got back with them as my sister was coming in from out of town to visit their facility. On December 9, as I was driving out of town to my daughter's wedding, I received notification from my bank that I was overdrawn due to that large check being deposited into my checking account. Their finance department said sorry and that I would be reimbursed by corporate (has yet to happen and today is 12/15.) I also mentioned the overdraft fee and was told they would check and see if that could be reimbursed. Not impressed!

The staff have been pleasant and they keep me updated on my uncle's care. The food is fine and they keep the community clean. I do have an issue with the billing department. We have been charged with services that have not been approved. They have not been able to give us a breakdown of the charges. If they would have been honest with these charges up front we would not have chosen this community. I would recommend this community.

The management at Brookdale are great! Unfortunately it is difficult industry wide to get qualified, caring aids. I know they try to be diligent about their room aids, but some are not as compassionate and attentive as I would like. Nurses seem to be caring. Managers are quick to listen and gracious to get issues resolved. My mom does not participate in the activities, although the folks at Brookdale do encourage that. I moved mom from another facility. And she does seem to enjoy it more. She needs quite a bit of care as she is in very poor health. my concern is that they can continue to provide the level of care they promised before I decided to move her.

My mother is doing fine since she made the move to the Brookdale Lewiston. The place is clean but could use some improvement every once in a while. On thanksgiving, we went to the community and ate with her and the food was good. They have a variety of activities available for her to partake in when she is comfortable.

I liked this community and the person that conducted our tour was nice. The community we chose had more to offer my loved one. A friend told me that they add on charges you did not expect and they have a high staff turnover.

There has been a high turnover of staff since mom moved into this community. They have hired a new chef and the food has declined since then. Mom is not eating as well due to this. She is not as active as she was previously. The social worker and nurse are sweet and helpful. They do take good care of mom. I am hoping things will improve with the changes they have made. The community seems to be clean.

I am very pleased with how well kept this community is, the dinning room is always spotless as well as the rest of the building. All of the staff are always friendly and have treated my parents with great care and patience. I do think they need a lot of organization in the medication department and structure with there prescription drug care. The food is always cooked with little to no salt which is always a plus but the meals could have some flavor added to them. Overall the facility is very nice and there are lots of new updates throughout the complex.