Brookdale

The tour at Brookdale at Kingsley was very informative and the place seems to be what we are looking for. The Staff seems knowledgeable and the physical plant looks to be in good shape. The fact that they offer different levels of care and the prices seemed to be very competitive, but are actually higher than what we were quoted at another of their sister facilities. Level of care cost the same the room charge is different (same square footage).

Brookdale Palestine, formerly Sterling House of Palestine. is an exceptional facility! My mother is enjoying the activities, the food and the companionship! The staff is friendly and helpful. So far her experience there has been very positive. Our only issue with Brookdale Palestine is that her billing from the corporate office is not correct, after 3 months. We are hopeful that this issue will be resolved within 30 days.

So far we have had only a few problems. Most we're worked out with just a phone call. The mistakes were kinda silly and just someone not paying attention. Food is wonderful as mother loves it to much. Lots to do and she is kept busy most of the time. The nursing is above average and they are all caring. They miss small things which get picked up later. She is never in any danger but things need to be a little tighter. Everyone is very friendly and they treat all the residents with respect. It is good for all. It is a very good place for anyone that needs the help they offer. Always remember no place is perfect but this one tries.

Everyone that works here is very friendly as well as the residents. Their apartments are very nice and large. The food is very good. Maybe a little overpriced for 2 meals a day. All is all I think it is a very nice senior living complex.

Happy with things

They are really trying to make my mother feel welcome.

The billing procedures need improvement. I would recommend this facility but have to place mom in a skilled facility.

I visited this community as I was looking into options. I really enjoyed the employees and administration, they were all very friendly and helpful! The thing I did not like was the set up of the rooms and that there was not much diversity at all.

Mom is in a memory care unit at Brookdale. Her memory is not good, and as such I wish that they would make a point to get her when it comes time for the activities. The activities themselves are good, but she does not always remember to go. Other than that it has been a good experience for the most part.

Friendly and caring staff, excellent food,large resident room.

Beautiful facility indoors. Outside is not very attractive, but it is March and there isn't much attractive in March. Stacey was very helpful and caring. Loved the fact that residents could order from a limited menu rather than ordering for the week.

The only reason I didn't give a 5th star is the price. This was an amazing facility. Steffanie was so nice. This is our second choice should things change for my mom and her finances.

We visited this community when we were looking into care options for a loved one. This seemed like a nice place overall. The facility was clean and well kept, and the people were friendly and helpful.

I think the staff could be a little more educated especially the medicine techs needs more training o be addressed. A little more attendance to bed linen not being changed daily and what they say is not what is done. Staff could be motivated to do more seems like they are disinterested. Alot of the attendants in the Memory care are not properly trained and are annoyed needs more training. The director of the facility is awesome and does try to address issue.

That what my parents needed was a little more attention to their oral care to be reminded due to dementia everyday and parents also need to be reminded to change clothes the staff was not changing or reminding parents to do so. Overall the care needs to be improved alot for residents who cannot take care of themselves with basic grooming and dressing.

We looked at a lot of different places. This was one of the ones we toured and considered. I liked all of the communities I visited, the people were all fine, and this was no exception. I just don't think this is the right fit for us, my loved ones don't want to leave their home.

Overall very good property, only thing is that my loved on thinks the food is bland. My loved one is always well groomed and clean groomed and the facility is well kept.

I think they do a good job overall at Brookdale Denton North! The people here are very friendly, and they do a great job taking care of the residents. They check on my loved one regularly to make sure everything is going well. I would recommend it to anyone looking into senior care in the area!

Toured this facility on 3/9. Very depressing. Not want my mom needs now.

Lovely place. Very friendly staff and nice food. It looked clean and didn't smell. The residence looked happy and engaged. I can't wait to bring Mom for a visit.