Brookdale

We were pretty happy with them, except for some billing issues. They took good care of my loved one, and were very friendly. He was comfortable and had a nice apartment. We did have some issues with the billing department, and finding charges for things we didn't use. When there was an incident they were very responsive, and called us right away.

The staff at Broodale Norhtampton has been very helping and supportive with helping our family place our Mom in an apartment. Michaele couldn't have been nicer and went out of her way to comfort me and my sister. She spoke to us on her days off, sent us email to keep us posted on the process and paperwork. She made this difficult dissension and transition easier on us and my Mom. Thanks you for being a great quality facility with wonderful staff.

Clare Bridge has a clean, homey atmosphere with caring staff. Any issues we had were addressed immediately by a caring, compassionate Director. My husband is at risk for falling and I wish they had a better call, or warning, system as with dementia he does not understand and will not use the pull string. Molly

They have changed over to BROOKDALE and completely remodeled the building. It looks beautiful. My mother really enjoys the community and they have great activities each day. I am very happy although I would use an outside care service as I dont believe they are as good as they could be on the independent living care side of it.

Overall it was a good place the staff was friendly and was like home. Didnt was a few activities and things to do. The were caring and understanding.

We are pretty happy so far. He seems to like it. I don't have any concerns or complaints over how clean it is or how friendly the staff is. He likes the food. We liked that they were willing to help keep our loved one as independent as possible, while still knowing the assistance was there and available. It was nice to have a stepping stone for him. It really looked like a fit, and so far is working out well.

Very nice. Mom would like this one. Independent 1 Bedroom VERY spacious. Asst living largest room would be ok. $$$ Outdoor pool. 2 vans. 2 cars. Scheduled events and outings. Nursing unit on site.

I think they do a great job overall at Skeet Club Manor. The staff are friendly and professional, and they've been very accommodating and easy to deal with. The facility itself is well kept and clean, and they've got a great activities director! Whenever I've visited the residents have seemed comfortable and happy.

This is a very good place, but like all large institutions, it doesn't always function efficiently or effectively. There have been problems getting the monthly bill to be accurate. Currently, there is no private transportation for a fee available, even though it is advertised in the brochure. The move-in protocol does nor seem well organized. For example, maintenance tasks that I asked to have done a week before move in were not completed until after move in, and then weren't done properly. I had to request that the cleaning service begin, even though this is part of the package deal. No one has followed up with me on the "vial of life" process, even though I signed up for this two weeks before move in, and I have lived here for five weeks. People here are friendly and seem to be genuinely concerned. the food is very good.

So far everything is running smoothly. It's clean and the staff is friendly. We don't have any complaints. He loves the food there, which is surprising because he can be really picky. We are pretty happy with it so far.

I spoke with Rita over the phone and however awesome this facility is my parents cannot afford over $ 7000.00 a month. Rita was very helpful and understanding, even seeing what discounts she could apply.

Every single person at Brookdale Auburn that has helped us, from the very start right up to now, have all been just extremely nice and helpful. They have gone out of their way to accommodate and assist in any way they can. They seem to really like their jobs and do a great job at it, and with a positive friendly attitude.

We are very happy with them so far. I don't have any concerns about how clean it's kept, or how friendly the staff is. She eats just fine there, no complaints about the food. Anything that has come up from the very beginning they have addressed right away. I can't think of anything really that I would like to see improved or done better. When we were first looking around I knew right away this was a good fit for my mother, and so far it is working out well.

My loved one was only here for a brief time before needing to move due to incompatible care needs, but overall I thought Horizon Bay did a good job. The people here were very nice, and the care staff were attentive and helpful.

We loved Horizon Bay Lake Orienta the first time we saw it. Dealing with Katherine was a wonderful experience. My mom visited and saw the room that was available, which was perfect for her, a large studio overlooking the lake! Everything can't be perfect, but she's adjusting well and hopefully everything will fall into place. Not knowing exactly how things work or who to talk to has been our biggest obstacle, so having someone check on her to see if everything is going well, would have been helpful (even though she is "independent") Moving to a new place and not knowing how things work should prompt some additional attention. This is her new home and I believe the staff / caregivers should treat it that way. They are "guests" in her home and should try to keep that in mind. She is paying a lot of money to live there, and if she feels something isn't right or not to her liking, they should fix it. But, she is very happy and is making friends and enjoying a lot of things that Horizon Bay Lake Orienta has to offer.

Good feeling. Clean. Building is secure. Rooms are large with windows, closets, dressing area and bathroom. Patio area. Residents encouraged to stay in commons area or dining room during the day. Activities. Hair salon on site. Marisa is great

guidelines excessively long food has recently gone downhill. Vegetables are overcooked. Variety is good, but ethnic recipes can be intimidating for picky eaters

We are satisfied with things.

What my father enjoys the most is the patio attached to his room. The food is good and he likes that he can eat when he wants and sit where he wants. Everything is very good and want to thank a place for mom for a referral.

I really liked the Brookdale Place of Ann Arbor. The interior was very nice, it seemed like they have refreshed it recently. The rehab room looked well equipped like in a real facility. I showed up with out an appointment and they made time for me.