AgingCare 2

We've had some issues with things not being done like they should be, nothing severe. Things are better and being ironed our with Synergy Home Care.

Staff is helpful with those in need of physical assistance. Staff is trained CNA, professionals and very friendly and caring. They really care and do what it takes to provide everything needed at home. The cost and services seem great and reasonable. I would recommend it to others.

They are doing just fine.

They have done a great job. They have been very reliable. We get the same caregiver every time, and the one time they needed her for something else they sent a replacement with no problem. The girl that comes out was needed in the kitchen to cook, she didn't have much experience there but is a quick study and is eager to learn. Charlene was so personable when I first spoke to her, that is why we picked them.

This is a really nice place that we felt comfortable with. Dad liked it very much.

Preferred care at Home of Macomb is a home care provider. They haven’t missed any appointments. We haven’t had any negative experiences with this home care provider yet.

They did a very good job, while we had their service. We eventually moved and that is why we discontinued the service.

Helpful and accomadating. A bit pricey though.

We had a steady caregiver but she had some health issues, and now we have a replacement coming in. They were pretty good about getting the replacement in a timely manor as well. Sometimes there have been big inconsistencies in what they said they could do and what the caregivers are willing to do. They say they can drive them around, but they aren't always willing to do so. They were the quickest to get back to me when I inquired.

They are flexible - you can get them when you need them. They offer overnight services. The caretaker was once late, but she let me know – the service called and offered a replacement – instead of just sending a replacement.

You have to be very specific about what you need – you need to provide specific directions. They’ve never missed an appointment. They are a decent value for the money. They are a useful service and we've been happy with them.

Had a bit of a shaky start, but I believe things are working out. We have a caregiver come once a week to bathe and wash my mother's hair.Tonya Iis very nice and Iit seems she and my mother are getting along well.

They come to my parents' home three times each week for four hour intervals and do lots of housework and chores. Great to know when Debra is coming and that she'll take care of the needs my parents have for shopping and cleaning around their home.

I am still in flux as to when and if we bring dad home. I met with a lady from here and we had a very good talk. When and if we bring dad home I'll most likely go with Sr Helpers or HomeInstead.

So far do good! No problems at all, service has been a great help.

Te company was very prompt in responding to our inquiry and sent someone within a few days. The first individual was very nice, friendly and helpful. My dad liked her a lot. She did have some issues with attendance and cancelled several times. I don't believe the agency was aware of her missing work. Once they were, they sent another individual who was very capable but not as warm. Overall the company provided the care we needed at the time and a respite for the family. They were professional and worked with us to meet our needs. We have recently moved my dad to a residential facility, so we will no longer be needing the services of Senior Helpers.

we are doing 5 days per week to start, M,W,F with a companion 3 hours per day and TU and TH with a CNA 4 hours per day

So far so good! The most important Mom is comfortable with all the girls that come in, they are very friendly so she cooperates and they get along great. I also really like that it gives her a chance to talk and socialize. I do wish they would give home health aides specific training regarding Alzheimer's and dementia, classes to learn about the disease in general. Having worked with Alzheimer's patients and knowing why they are behaving the way they are behaving are two different things, and would be useful knowledge to have. I've taken a class myself and found it very eye opening.

Home care workers were competent and capable, delivering the care expected while accepting and respecting feedback of mom's needs.

It would have been a lot better if I would have spoken directly to the person that was taking care of my mother because I think some things were lost in translation. The caregiver was very friendly - she was better than a 5! She would help make my mother breakfast and lunch and just help her brush her teeth and things like that. I will probably be using them again but I will make sure to talk to them a little more prior to starting care.