AgingCare 2

We found that the staff was kind and professional. We might still be using the service if their had been a consistent caregiver. Our caregiver had to have surgery but she was replaced with multiple individuals. Also, the four hour minimum was just to cost prohibitive.

Attentive and responsive management team. Friendly, reliable daily home care service. They reached out right away after initial contact. Spoke directly with the owner and then to scheduling professional as care plan came together. They always respond to questions in a timely manner.

I would recommend Helping Others home care in the home setting. The facility Dad was in had more requirements than they were able to meet. My sister spent most of the time on the phone with the coordinator, but they seemed willing to accommodate us, very friendly.

Bright Star has been fabulous with staffing. There have been a couple of people who didn't meet the mark and Bright Star resolved the issues. Recently I had an accident and called them from the ambulance regarding providing 24/7 coverage and they have took care of making sure someone was there.

We used home care services through FirstLight Home Care of Irvine for my loved one. Very professional company. Nice, friendly reliable caregivers. Our schedule just didn't work out. However, we would recommend them to others!

Everyone we've met has been lovely!! The only downside so far: some caregivers we met have left abruptly (within the company). It can be challenging for a dementia patient who needs stability. We're very appreciative of you all!!

They absolutely love the aide. No complaints there. I believe their only concerns have been around accuracy on the billing side, where the days charged didn't always match up what they had prearranged and what they received, and that required some follow-up. The agency luckily corrected the problems, but we definitely check those billing statements for errors! Overall though, they tell me they are happy they have the service and plan to continue. I would recommend their services with the caveat to check your statements to make sure they line up with what happened.

I would say the caregiver quality was quite variable and owners response to a significant safety issue was somewhat lacking I would still recommend and advise caution and oversight

I believe they always tried to provide quality care. They were always responsive when invoices needed to be corrected.

Friendly staff, but keep in mind their minimum hour requirement so you maximize the work they do for you. I would and have recommended their services to others.

I selected St Mary’s because they responded immediately on a Sunday night. I needed a caregiver the next morning. Their name is deceptive as it is not associated with a church or religion. The director’s name is [name removed].

I had to pay a deposit that I understand other companies don't ask for. It was supposed to be refundable. I ask for it to be refunded and it never was

The caregivers, for the most part, were very friendly. Communication was good. [Name removed] was amazing because my mother's dementia was progressing, it was difficult for the care workers to know what to do for/with her. I would recommend them to others.

The only thing that seems to be problematic is the turnover. The first caregiver lasted 2 weeks. This new one has been here for 2 weeks and is talking about getting a full time job.

Home Helpers in-home personal care services were acceptable based on needs at the time. They were not familiar however with different forms of severe dementia so a learning opportunity for the agency. Home Helpers was the only agency offered to us for in home personal care services in NEPA.

I would recommend to others. We picked this community because of the price and availability.

The caregivers are fine and my loved one's needs are met. I would recommend Home Instead Louisville to others.

I would tell my friend that it was pretty much a good experience, except for that one incident. We picked this community because it was recommended by a friend.

Home Instead is working on getting a better caregiver. The one we have now doesn't do much of anything and he signed with Home Instead for cleaning, laundry, etc The agency is great, everyone has been wonderful and has been very helpful. We also are very grateful for [name removed], who has been so helpful and patient with helping us to find the right care for our dad.

I would recommend them for sure. They've been very nice and responsive.