AgingCare 2

My loved one is currently utilizing care services from Home Instead El Paso and overall things have been good for her so far. The friendliness, care services and staff are all great. The value for cost is good. They have good people and they are decently responsive to last minute changes in your schedule. They're easy to work with. I would recommend Home Instead El Paso to family and friends.

[name removed] and I have great relationship and understanding each other. It took a while to get to know each other in the beginning as it was our first experience with home care but went great. He’s not intimated, not afraid to take criticism and we communicate well with each other. Everyone we’ve talked to has been very professional, helpful and the caregiving has been very conscientious, considerate and taking the time to know us and trustworthy

Overall we were pleased with our experience a few things could be better. If a new caregiver was coming we needed to know with a call beforehand because at the end of life consistency is important. I think having a few more very skilled caregivers are needed like the four we had so if one wasn’t available we would know they were just as good and we could meet them and decide if they were the right fit for us. The ones that we experienced were excellent felt like we could trust their decisions at all times with no worries.

We used their services for a very brief time. They had some challenges with staffing, but they seemed to have more availability than other places I talked to. They were quick to respond to my initial inquiry, and they gave us a very detailed and thorough introduction. They were readily available to start services, and they appeared to have the ability to add services if needed beyond companionship (they could contract with home health care). And their cost was pretty average.

We liked that we had 2 consistent caregivers throughout our home hospice experience. These caregivers got to know our loved one, showed attention to details and checked in with us before they left. We were very happy with their care. There was one caregiver who came twice that did not meet our expectations and management was open to discussing that situation and it was resolved.

I would recommend them. The coordinator is very responsive and timely in her responses. Our caregiver is very friendly and helpful. It has worked out well. Its 24 /7 care for our circumstance. The staff member does some meal prep, assist with medication reminders, laundry, assisted with bathing/showering, dressing, etc. No transportation in included for our circumstances. They submit a invoice biweekly for billing.

They have been flexible and prompt in changing to my mom's needs. She has had some really excellent people, but they weren't able to be consistent in getting us those same people all of the time. So the care has really been dependent on which person was present on any given day. But the staff in general were very receptive to my mom's needs.

I would recommend Synergy to others for their loved ones. They assisted with getting my loved one out of bed, but they weren't able to assist with showering and I wish they would have been able to do this. They did some light housekeeping during their time with us. The caregivers were friendly and professional. The scheduling was good for my loved one.

We went with Pink Hearts Home Care because when we were looking around, she was the first one to get back to me in a timely manner. The administrative staff did not like to keep the patients updated if schedules are different than usual. Overall I would recommend their services to others looking.

They need more staff and some with more experience. A lot of the caregivers were good. The owner is doing his best to retain a level of high service I would would recommend an interview to verify the workers experience.

Amazing Care is reliable and responsive. They have been able to offer us in home care for my loved one. The communication with the caregivers and office staff has been good.

We would recommend this home care services to other families.

Assisting Hands was helpful and accommodating to our loved one and family. Some of the services they offered were: elder care, companionship, and running errands for my loved one.

They are very friendly, and very responsive to any concerns our family had. Overall we have had a positive experience and we would highly recommend their services to others.

ratings above

Overall the Medsa Healthcare Agency was pretty good, the communication could be a little more quicker but we would still recommend this home health care to others.

We were satisfied with the services they provided. They also tried to do activities with my loved one the best that they could. The staff that came out were always nice.

They are very cooperative. Whenever I have needed them, they have provided care for me. Most of the time I've been very pleased with who they've sent. If I had an issue and addressed that with them, they wouldn't send that person anymore. The billing and administrative side have gone well for us also.

I did not feel that they had enough vaccinated employees. I feel that it should be something that is mandatory. The staff are friendly and accommodating.