AgingCare

We utilized care services for my loved one through Complete Homecare of America. The friendliness was good. The value for cost was okay. Overall, they overpromised on what they could deliver-specifically related to in home cleaning help. My suggestion: make your requirements clear.

Preferred care did get someone nice and competent to start very quickly. The problems I had with them were more business related in nature. The caregiver could not show up for two days and there was no backup. Also, they pre billed for the month for days that had not been provided yet. I indeed did ask if they could start invoicing prior to the first months end so insurance could start seeing invoices quickly, but I did not realize they would take that to mean pre charge the entire month. When I tried to have them resubmit a corrected invoice, the owner was very defensive and somewhat combative and kept blaming me for asking them to invoice early. In the end I let it go as my aunt had passed and money wise it would be about the same either way. But I was left with a horrible, shady feeling about the place and owner in general.

The providers from this company were either late or had very little idea of how to provide care for an elderly person. I terminated services due to the care provided putting my grandmother at risk. I requested the cate givers wear a mask during care, one of the providers told me she was wearing a mask and I could see through the cameras that she wasn’t. She didn’t know how to read the blood pressure reading or read the pill bottle before administering medication. She gave my grandmother a pill that is suppose to be put under the tongue water to swallow it. There were a few other language barriers. Another one left her trash in her bedroom and dirty dishes in the sink. They did very little, I terminated services because I felt my grandmother wasn’t safe with the care providers. The company retained my deposit because I didn’t give 2 weeks notice. Would you give 2 weeks notice if the care your loved one received was subpar or questionable?

We have an in home caregiver we really like she is so good with our mother and your company only cares for itself we would like [name removed] have [name removed] 5 or 6 days a week she is working 930 to 130 every day. We really like her and your company is not working with us to have her do it. They care more about [name removed] employees getting hours we need the help we need for our mother not what you need for your employees. They can get other people. My mother-in-law needs the same person every day and it helps her. She has Alzheimer’s and dementia and we’d love [name removed] working with her it is 100% better when she is here and you and you need to pay her more money than what I think you are paying her. She is 100% good with patients with Alzheimer’s and dementia. You don’t know what you have working for you, and that really bothers me as a company if you lose her, you will lose a great employee.

They could work to make improvements on their communication and scheduling with staff - if someone is not able to make it for their shift then our loved one is all by themselves.

I don't think my experience is a reflection of [name removed], the man who owns the company. The help he was getting wasn't great. Caregivers weren't showing up, and would lock themselves in the bathroom & fall asleep for an hour while my mom was unattended. A lot of things kept coming up back to back with them. When [name removed] was made aware, he let go of those people. As soon as something happened with the caregivers, he made sure to discharge them. He didn't have the help he needed to give the care he promised. My mom was in such dire need for care and reliability, that we eventually had to move her into an assisted living community. We only used Complete Homecare for about 9 days before we made that decision. The service we received was not consistent or of quality. We had a couple people come in who were great. The people on the weekend were amazing, on time and very prompt. The rest of them were a nightmare. They didn't seem well vetted and would often no-call no-show, or fall asleep while we were paying them. I think that he will eventually get a helpful group of caregivers. I feel terrible saying negative things, because it wasn't really his fault, but this is what happened to us. I would still recommend people to check out Complete Homecare, maybe [name removed] has better staff now. I really felt like he was trying to get the right people in, but couldn't.

I would recommend you find someone else. We would have caregivers scheduled; however, there were times that the caregivers wouldn't show up, or cancel and the office staff wouldn't communicate the change with us. There was a lot of inconsistencies with the caregivers and them showing up to assist the family in care with our loved one. Eventually we ended up canceling the service. You had to either call the boss or leave a message and have the office staff return phone calls. Overall, they were nice to work with.

I did not think that most of the caregivers did quality work and seemed inexperienced. A lot of them required supervision and if I had no been home then I am not sure what would have happened. I had several mis-visits where caregivers would not show up for their shifts. I also had one caregivers who was constantly late. There were times that they put the wrong hours on their timecards so we were charged for hours we did not use them. At the end when we had 12 hour shifts I will say that those caregivers on the nightshifts did seem more experienced than the others. I thought it was going to be a good experience, but overall we were disappointed.

The agency was not professional and the experience was terrible. The caregivers was always late to the assignment. The company could never find a caregiver, and they couldn't find anyone until the last minute. The first night we had to call as no one showed, until we called. The company finally sent a caregiver who was a male, and this made my female loved one to feel unsafe along with the family. The company could never have the same caregiver over the course of time we used the service. Due to the poor service, we decided to no longer use the company.

Don't go there. They had an aid who was argumentative, we had issues with him. Another staff was listening to the conversation with the office staff when we said a staff member was not a good fit. She refused to put lotion on my loved ones limbs. The staff was inappropriate and refused to provide services some of the time. One of the staff said they had no training when he came for his first day to my home. The office would call and ask if the staff even showed up to provide services sometimes. Even the office staff would change.

I was not very impressed with how they handled things with us. They are good people and they do try. But they lack with other things. They were not able to give my mother a shower and they just need some more training.

I would not recommend Oasis Homecare Services to others.

Look further. I do not recommend this company for your loved one. I did not like the way that my loved one was cared for. I also had issues where sometimes they would not show up as scheduled.

I would hire private care and keep your loved one at home, under your watch. Some of the services offered were companionship, mobility assistance, and daily living assistance as well.

I was really upset with the staff. It wasn't really the experience that I was hoping for. Both of the people that were sent to me were not trained enough. One person had never been in a home and had only been trained online and no hands on training. They had no experience with showering and taking care of my loved one. They did not meet my expectations and I would not recommend them. One of the workers was fired and I had to pay for her inexperience even when they were letting the employee go.

They weren't very communicative They were very short staffed. So we would have to show up every time a new person came in, because you don't want a stranger going into your 87-year-old loved one's home. One time they didn't even tell us it was a new person. When we showed up early, the person on duty would leave before their shift was over because they knew if the next person didn't show up they would have to stay and cover. One night they didn't have coverage at all.

Horrible communication, never call back. Management always in "meetings" and can never talk to anyone. A lot of no one showing up with no warning.

Don't Go There. There is fecal matter in the bed, and they always stated they would change the linens tomorrow. The plumbing you could flush the toilet multiple times and there would be items left. The residents are allowed to drink alcohol. There was dirt and blood all over the curtain.

I had to hire the company to assist my loved one. I kept getting calls about the caregivers being late or left before they were supposed to, and this is important since my loved one couldn't be left alone. We only used this company for four days due to the issues we had with the time management piece. My loved one wasn't supposed to be left alone and they left her alone on several occasions. The company didn't mention to me that since I had to have full-time care I had to pay for two weeks of care. I even told them I would have to see after the weekend what my loved one's doctor would tell me what the next steps were for my loved one prior to starting care.