AgingCare

New owners have made it less friendly and Never inform the actual person making decisions (me) about changes etc- they only communicate with the caregiver not the client- I have had attitude problems with some of the caregivers not wanting to do what is needed and staying on their phones mostly- some not able to cook, and doing things poorly and I definitely have an opinion about all that - I need help I do the best I can and it's been a struggle dealing with them and the people they have sent-And the schedule is NOT flexible when I need to adjust for appointments- both on the synergy side and the actual caregiver

They were extremely friendly and accommodating upfront. The actual caregivers: somewhere good, some could've been better. They were mostly reliable. They had someone quit and kind of had to scramble for a substitute. It seems like the staff isn't really that happy with the management. I don't think they pay very well. I would recommend them as long as they are prepared to have kind of a rotation of different caregivers and when they stop using them to make sure you give plenty of advance notice. Otherwise, you will not get your refund of your deposit back.

I would say find another company. The staff didn't seem trained. Mostly sat around my mother's house. They couldn't cook.

I would tell others that there will be multiple caregivers. Its hard to get one or two consistent caregivers. I have a schedule that varies considerably due to my healthcare profession. Ive had to follow up with each caregiver, especially of someone new because they arent sure what needs to be done. The owner has helped by updating them and have them check in with me. The other thing is the limited translation/interpreting services and it's up to the caregivers to be proactive with using google translate or other means. So there is room for caregiver companionship improvement, but really nothing to be done. I would like to get a discount with the caregivers who dont speak the patients language. In my opinion, the owner should have a translating service (via phone or tablet) in these instances, because honestly the patient misses out on the companionship and therapeutic relationship that comes with having a conversation and allowing the patient to be heard and listened to. Ive even offered to pay extra if a Spanish speaking caregiver is available. The other thing I'd add is that sometimes caregivers call in and there isnt always a back up available and there's no guarantee. That can be stressful. I think people should just be aware this can happen.

The only feedback I have is that I did not like that when my dad said he was going to not continue using the service that he was told that I would have to be consulted to make that decision. I think that was disrespectful to my dad. He is capable of making that decision. The only reason I was involved was to research options and get him info so he would know what his choices were.

Services are expensive. Also - you do you get the same person each time , so every time someone comes, you have to explain the same thing to each new caregiver. Based off of our experience, we would not recommend Brightstar.

So far the service has been average. One day they no showed with no call. One day they came on the wrong day. I have requested invoices for charges and they continually forget to send them. Average at best.

They do NOT bill insurance. They kept telling me they could bill insurance and after a month of care it was all out of pocket so we cancelled. I would only recommend them to someone who has a lot of money. They are not affordable.

I selected BrightStar, from the pool of 5 candidates. My primary reason for choosing them was their size. That seemed to address my biggest concern: overnight aide cancellations would be covered. Within a couple of weeks, there was a cancellation, with no substitute. That was the case unresolved, so I had no choice but select a different provider, and we are very happy with them.

Dealing with the company, including the person who answered the phone and was our main point of contact, as well as the people we worked with in accounting, was a very frustrating experience. Information was not always accurate and could be very confusing. It was hard to get a hold of the person in accounting who was supposed to be helping us with trying to get the insurance to pay for this (which they didn't). We were supposed to work through them to schedule, but frankly it was so much easier just to work with the caregiver. The caregiver herself was a lovely person and wonderful with my mother. We all really liked her a lot.

In Home Companions was great, but they were purchased/bought out by Help At Home. Things changed. Not in the same ballpark, I'm afraid. In my opinion, In Home Companions was better all around. My ratings above reflect Help At Home. I would have rated most everything with In Home at a 5, except for Care Services and Value for Cost I would rate at a 4.5 for In Home.

Initially the agency was very good -- the owners are nice and were responsive to our inquiries and placed a caregiver with us quickly. But she was a poor fit (they hadn't really paid attention to what we needed -- someone who could walk with my mom, who is often restless). The transition was very rocky for several weeks. Poor communication. The replacement has been very good, though she is only available one afternoon a week -- less than what we'd originally hoped to have.

I like seniors helping seniors because it fit my need for short shift care and didn't require me to have 4+ hours a day. I like that they try to match up care givers to the person. The care givers are generally nice people who come in and do what they can to help. I do caution when hiring to understand that they are not able to maintain staff and that we have been through multiple care givers. With the change up in staffing there is constant retraining. I am also noticing different levels of skills in staff, some come in and truly get the job done, while others come in and do the bare minimum.

She has had several good caregivers and a couple that didn't click with her. I would tell others looking into their service just to ask a lot of questions. Find out how many different caregivers will be assigned.

We use home care services for my loved one through A Lift Saver Home Care. [Name removed] listens to your needs and tries to match you with the perfect caregiver.

We have employed AH for about one year and have had well over 30 different caregivers. They seem to stay for a few days or a couple weeks and then leave. The current lady has served for about 6 weeks and that is the longest tenure. However, a substitute is always provided. The managers are all friendly and understanding. When a new caregiver begins, it takes several calls and explanations to get the work done properly. The care receiver has dementia and can not communicate her needs. All instructions have been laid out in a spreadsheet and should be easy to follow, but most new care givers don't do what's expected until repeatedly explained. It's expected that a note will be written for each visit, but this is not always done.

The cost was more affordable compared to others but I wouldn't recommend them.The sales woman was really good. Very personable and knowledgeable but didn't compare to the caregiver we received.

The wonderful lady assigned to us was unable to do what was called for, but she was a wonderful lady with a heart made for your industry. She really was great, so that part of our relationship worked beautifully. The only problem was that she was unable to lift my wife from the bed to her wheel chair. If she could have done that, we would still have her.

It is so sad the money, that the caregivers are paid vs the billing. I was in a desperate situation and at the time was glad I found them however I do not recommend and if I'm in this situation again I'll do my homework.

We used home care services for my loved one through Right at Home and overall the experience was okay and the friendliness was good.