AgingCare

We chose Home Care Assistance because of the flexibility on the time. For the most part they have been good with scheduling. They are very quick to fill the time slots and very good about trying to get staff. I was pleased with them and I would recommend them.

I will say that one of the things that we probably did not like the most was trying to establish a consistent team of caregivers, which we really wanted so that my loved one would get accustomed to the same people. That was a little bit of a challenge at the beginning, but we got there eventually. My advice would be to be persistent and patient, because they do try very hard to get you those consistent caregivers. It's important to keep open lines of communication, and sometimes it seemed it was hard for them to provide us information when there were schedule changes. So communication is an area they could work on. But I did like the fact that the majority of the caregivers that we worked with were responsive to my loved one's needs, and they seemed to have some background and experience in providing that type of care. They seemed to have a caring and empathetic type of nature. There were a couple that we did not mesh as well with, but we were able to communicate that with the schedulers, and they were able to make those changes for us.

We had a good experience with Preferred Care at Home but we stopped using them because the minimum was 4 hours a day 3 days a week so it was just more than what we needed. The caregivers were all friendly and helpful and I would recommend them to others who are looking as long as you need 4 hours minimum.

One of the pluses is the people they send have training and are experienced, so they have expertise in dealing with whatever your medical or physical issues are. The other thing I like about the caregivers is they really make an effort to please and be friendly. They have an excellent attitude. There's never anything negative, and they will do their best to do whatever you ask of them. They're never sarcastic or snotty or act insulted by anything you ask them to do. At the the moment we have just two caregivers they send consistently.

For a while, there was not a lot of inconsistency with caregivers but towards the end, we did have consistent caregivers. Communication could have been better between the caregiver and our family. They were caring people and I would recommend this service to others.

The company isn't good at communication, or good at follow through. Once you call they are great. I asked for someone to come out 5 days a week for care for our loved one and had to follow up. The individual that deals with the insurance has been wonderful to work with. They are higher than any other company in the industry. I'm not sure why they are higher priced.

Overall the are a pretty good organization, and we would recommend the Home Instead Senior Care to others for short term care only, but not for long term care.

We chose Senior Helpers because it was a company that was insured so that gave us peace of mind. We did initially have some issues with scheduling, but once things were up and running everything went smoothly. Overall we are satisfied with the care they are giving.

I would say to call them as an option. They were able to come support our loved one in the country. The services included being able to sit with our loved and watch out for them.

We chose Amada Senior Care because they were immediately available in an emergency situation so they were very flexible. The only issue we had was that I asked them to let me know if they would send a new caregivers and sometimes that got lost in the shuffle. Overall it was a good experience and I would recommend them.

The experience overall has not been bad. However, the individuals who have come to care for my loved one have had excessive use of their phones. And I feel that is not professional or appropriate for this type of care. You can't just be on the phone and take care of an elderly person. I feel phones should not be allowed unless it's a dire emergency. Only one of the caregivers who has been to our home hasn't used her phone the entire time she's been here. The staff in the office have been forthcoming, and I know anytime we've called, they've gotten back to us promptly. They've been friendly and tried to be as accommodating as possible. It seems like they don't have too much control once a caregiver is in the home what's going on there. I don't know how well the caregivers are screened, or what criteria is used. I would understand some phone usage if they have young children, or an older person they care for themselves, as long as they voiced that to us. But otherwise I would prefer they not use their phones. The phone issue aside, I am grateful for the services they provide, that there are people out there who do this type of work, and that my loved one is still cared for when I'm not able to be there.

We chose Home Instead Senior Care because my niece had worked for them previously. My biggest issue with them has been the scheduling and communication. I would recommend them with reluctance due to the scheduling problems that we had during our time with them. We did not have any issues with the caregivers at all though.

Overall we were satisfied with the services that they provided and I would recommend them, depending on the situation.

I think they're a good company, and they work hard to please the families and the people they're caring for. I have a few issues with their staffing, but that could have been due to Covid. There was inconsistency in who would show up to provide care. For the most part they were prompt and had good communication. I would recommend them to others.

There was a price increase this year, and I'm not sure I'm getting my money's worth anymore. Or else I wasn't allowing them to do enough, I'm not sure which. Communication with the office was pretty good, even on weekends. The care itself varied. Sometimes the people were very good, and sometimes not so good. One person spent all her time on her telephone. Another would come around and say what can I do now after she finished a task. And there were some that were in between.

Everything I've expected them to do has been met. The services have been able to offered personal care service, light housekeeping, Physical therapy. They have a three hour minimum, and I wish they would lift this to be able to have them more often.

They weren't really flexible about having the same person come on a continuous basis. They kept changing it up. So for care five days a week, you could have five different people show up. And that's very disruptive for an older person who wants some continuity and wants to build a relationship with a caregiver. When I did talk to Synergy about it to see if we could have just a couple of people instead of five, they weren't very accommodating. I think their scheduling needs a little tweaking. The majority of them were very good at caring for my loved one, but there was one in particular we asked not to come back. The billing was handled smoothly. They charged directly to a credit card on file, so you didn't have to deal with paperwork after each visit. I would recommend them - with reservations. I would just recommend asking upfront if they can be consistent with their caregivers.

We chose Senior Helpers because the company we were using closed and they transferred us to them, and we wanted to keep our aid. They are great with scheduling and really willing to work with you. I do think they may need a few more staff members because when our personal aid is off, we have had issues getting a replacement. Overall, I would recommend to others looking.

The fee is kinda high and the billing communication is not very good. There have been issues with the bill at the Admin level. The caregiver is great, friendly, and does a great job. The caregiver does a great job with communication and my loved love her.

We chose Griswold Home Care because they were well rated and we liked what we heard when we interviewed them versus others. They have been reliable and responsive and we have been satisfied. I would recommend them.