161 Management Group

Beware! This is not a place to leave a loved one in. It's dirty, the food is substandard, and the staff are not empowered to solve any problems - such as heating and air conditioning problems that exist year round. This is one of few places who charges a DEPOSIT - a deposit that will not be returned unless the senior has the resources (family) who will fight to get it returned when moving out. We hat to take legal action and go to Sr. Legal Affairs to get my mother's deposit back - and even then, they bartered and my mother lost $200 for a spotlessly clean apartment! The owners are in California - so the mgt. you meet with are just employees - not the owners - trying to do their jobs, while knowing that they are working for less than reputable owners - and why wouldn't they represent that everything is fine there to keep their jobs? Albuquerque Grand should close their doors. Most seniors don't have someone to advocate for them, NM is a poor state, and our seniors end up in a place like this because they can't afford anything else.

Very small rooms. Sharing bathrooms is unacceptable. Used to be a college dorm. No changes. Poor pet walk accommodations.

They are terrible! It's an absolute [removed]! The food is substandard, the living conditions are substandard. They don't have any heating or air conditioning in the rooms. When we moved the apartment was spotless, and the community signed off on it, they said it was in excellent condition. The owners still haven't returned the deposit. They said they charge a standard cleaning fee of 400 dollars to sanitize. That it is a state law, which it is not. Just horrible!!

I wasn't impressed. Community was very depressing, residents were lifeless. I would never want to visit this place again.

No no never ever put your love one there. Would not even let them take care of my dogs. A few good management employees who tried hard to fix the mess but the owners would not let them run it the right way. Owners have no clue how to run facility. Facility almost empty of residents. Bed bugs are common issues, food is marginal, decor is old and ugly not real inviting or comfortable, no real activities especially for men. Everyone looks unhappy and bored even employees. Sad sad place.

Parents live here and employee broke into their apartment and stole money. Food is not good. Management gives lip service to working on problems but never follows through.

If you have any other viable choices DO NOT place your loved ones here. In less than 3 weeks time my parent encountered major problems with medication management (put Rx eye ointment on outside of lid & told her to rub it into eye causing scratches & irritation); safety ( flooring on critical ramp torn down to raw rough cement for over 3 months); security ( outside doors & garage gate left unlocked through the night for weeks with no way for staff to see who comes & goes); staff (each person & shift has different understandings of policies & procedures & aboit the same policies over time; never return or respond to issues they say they'll get back to you about or say they'll send someone else to address), food (horrible, small portions, quickly run out of limited selections, high carb/low protein, extra charge if you order an extra piece of bread); management worst I've ever seen (bullying, argumentative manager, tasks every position with duties of other positions so they can't complete or do any of them well; & deflects from major issues raised by blaming complainant for raising issues; [removed] if we moved parent out due to fear for safety, hires incompetent personnel, reprimands staff in front of other staff, calls them stupid); maintenance (phone hookup & minor repairs not done for three weeks, work orders not completed due to other emergencies are never followed up & seem to fall off the list-even when management is made aware); emergency call alert system (not even responded to when called for help; didn't repair known defective emergency call system); ancient building & system in disrepair constantly (major plumbing breaks, air conditioning-a fan system with separate chilling system, leaving resident in easily 90 degree heat in room for days); contract is draconian, & makes resident handbook part contract which includes another 21 pages with additional charges if resident's toilet or drains stop up, etc. just a beginning list. [removed] Bare minimum of everything provided here, folks. With an obnoxious manager to make things worse. BE AGRAID, be very afraid.

The experience was over all a bad one. Initially the staff and management were great but they fired most of their staff and replaced managers 3 times within a 4 month period. Meals were never served in a timely manner. The normal wait time was an hour and if they're sick and need meals brought to the room there is a $7.50 charge and delivery is when everyone in the cafeteria are done being served. A couple of time the cafeteria didn't serve because of staffing issues. Keep in mind there are no cooking facilities in the rooms. Trying to talk to the manager is a joke because he hides and won't return calls. Staff are not allowed to interact with the residence and have been fired for doing so. You walk past some of them and they don't even talk to you out of fear of loosing their jobs. Unless you want to deal with all the frustration, I would go somewhere else. The housekeeping staff was great.

Very lousy facility. Management refuses to cooperate on certain issues, including a billing dispute. Management puts on a good show when you show interest and want to move in. Once you give them your money you see how ugly they really are. Steer clear of this place folks, do your research before you move your loved ones, and avoid this place. You'll save yourself a lot of hassle.

Some of the staff were good but most were not. They didn't keep up with the medical piece at all. The place was awful. They had cheese sandwiches every for two weeks, for lunch and dinner! I would give it a zero. Everytime I went there I would get sick. People said I was just under stress. I'm still under stress but I don't get sick anymore. I would never put anybody in there.