161 Management Group

I took a tour of this community and saw that it was fine. The guide did a very good job showing us the community. My mom feels this would have been a better place and the price may have been cheaper for her.

There are some complaints about their cooking; they do not have a new cook, so they need to work on the food aspect. Also they need to expedite their remodeling process. Better control over the heating unit would be an improvement as well.

Staff is great. Everything is cool. They are doing total renovation. The rooms are looking really nice.

So far things seem to be going very well at Albuquerque Grand! They're going through some renovations right now, but my loved one has settled in well and really seems to be enjoying it, it's a nice place!

I have been a resident of this community for about a month now. My experience has been positive so far with the caring staff at hand. I do think of them as my team and someday will be my extended family. The housekeeper comes once a week as scheduled and does an amazing job thus far. I have had not complaints about the food. The management staff has really been there for me though my transition and helped with any questions or concerns I have had. I do appreciate all the care staff and how courteous they have been (even though I do not need them). I know when I do, I will bee well looked after. <br />Thanks again.

Thank you to the staff at the for a great tour and lunch! The marketing gal took time away from her busy yard sale to take my husband and myself on a tour and also feed us lunch (it was excellent). I was pleased to see the resident being active in the building. Some of the ladies at the table next to us were really excited about their bingo game they had planned after lunch. I did like that there was a full service salon and there were actually client in it. There was also a cute little general store that was run by one of the residents. She said all the proceeds when right back into the resident funds. The models had great view as well.

Toured facility twice and met directly with manager. She was super responsive and helpful. Also, the staff who dispense medicines and the assisted living director seemed very engaged. Rooms were huge and they allow you to customize your own room. Refrigerator and huge walkin closet. They have a new activities director and overall everthing was clean - smelled clean and even though some staff have only been there about 1 year they are very friendly. We love that they have a pool table too.

It's decent place and they treat my dad really well overall!

I feel the current staff is great- (in house staff) they seem to listen to us more then the old staff did. The food is slowly but surely improving due to the new cooks. The facility needs lots of physical improvements!

Actively engaged with residents.

The facility is clean, and well kept. Staff is very good and I especially like the exercise program, the director does a great job. Many activities every day.

Little difficult to get to where traffic is concerend. In an older part of town so parking is almost non exsistant. Quite cozy facility but had a weird smell throughtout the tour.

This facility is just okay. They seem to be short staffed and need more help. The food is just okay. There are quite a few things that this facility needs to work on before they get a five star rating from me.

It's changed a lot. They upped their rent right before my dad moved in and I think they lost a lot of staff. That's the issue that I perceive. They've lost a lot of residents and I think they're having some money troubles. They've stopped some activities because those people are no longer there. Either they're in a period of transition and things will improve or they are of low quality and it's too soon to tell. On the upside, things like cleanliness and meals are fine. Just like Mussolini got the trains running on time, they get the meals out on time. They're right in the middle of town too which is good for us. I just think there is less going on than previously.

My mom lived there for 4 month. The rate of turnover for management and employees was rediculous. They pretty much fired everyone and went through 3 managers and 2 assistant managers in that time. The staff was told not to mingle with the renters. The cafeteria was short staffed and meals could take up to 2 hours to be served. A few times the cafeteria didnt open because people didnt show up. When you try to talk to the manager he hides. The front desk will constantly tell you he's in a meeting and you go to voice mail. Calls are never returned. The cleaning staff was great and regular employees were fraustrated but friendly. My mom loved people and really like being recognized and have someone tell her a simple hello but that was being discouraged.

We didn't have the best experience here. The staff would write notes for my loved one to be able to follow up with their doctor. The medications were allowed to lapse at the community. My loved one was supposed to be on several medications, and ended up being that we had one pill bottle when we moved our loved one out of the community. The community wanted the family to clean our loved one's apartment. I wouldn't recommend the community to anyone.

The building is dirty it smells like urine and feces. Too many people in wheel chairs. This building suppose to be independent, it's more people here that need to be in a nursing home.

I would not suggest the Albuquerque Grand to anyone, ever. While the staff, techs, nurses, and administrators were generally very helpful and caring, the management was incredibly unprofessional, was authoritarian to the staff, created extra drama in the workplace, and caused a huge turnover rate in employees. He would allow individuals younger that 55 to live there, which made my loved one uncomfortable, and on one occasion, we were given another resident’s medication along with my mother’s. The grounds were not well-kept and maintenance issues were not taken care of in a timely manner At one point, the lights were out on the bottom flour for days, and no one could figure out why, and at one point, my mother was left without air conditioning for several days in august. Meals were terrible. They didn’t make enough food to go around, and this led to my mother going several times to the local Seven Eleven to pick up canned goods so she could eat. I would not recommend this community unless there truly was no other alternative.

Would never allow my loved one to live here. Lousy service, indifferent staff, congested area, No activities on the day we visited, residents did not seem happy.

While we toured this lovely community there did not seem to be very much activity or involvement with the little bit of seniors I seen. Staff seemed friendly but not involved. Not a great place for active, vibrant seniors to live. Seemed more like a nursing home. There was no follow up or sense of urgency with the Marketing/Sales woman