The Palace Group

My aunt has been at The Palace for five years. Our family has been very happy with the service and care.

The overall experience gets a 3 - CNA's are nice, but don't speak English. Staff members are really nice. Admin are really good to help if we have concerns. The food is good. I'm picky and I like it.

It may have been clean but it wasn't as modern. It was in an older building. The staff to patient ratio was lower there than other places. We were there for a meal one time and it seemed like the residents were a little more restless. It was kind of a weirder feel down there. I didn't see any of that up at The Palace in Kendall. It's possible it was just one person and it's not representative of the whole place but it seemed like looked after more closely in the other place.

There has been a steady deterioration in the quality of service and the quality of the food over the past three years. With the amount of money my father is spending he should have nothing less than an outstanding experience.

I visited my grandparents at this place and feel very disillusioned. The food is absolutely terrible and almost inedible. The wait staff friendly but very untrained. Many of them are college kids going to school nearby. Cheap untrained labor is no substitute for quality. The place is very clean but probably the tackiest retirement home I've ever seen. Note to the developers: duplicating the look Versailles does not equal good taste. The apartments are tiny. All-in-all, not a good value for the money. I hope to never end up here!

Well my experience visiting the Palace was horrible. The personal seem to have no experience at all. This facility claims their safe and secure. When I eyewitness these so-called professionals mistreat residents. I witness a caregiver/aide. Leave a resident unattended for about 15 minutes. While the caregiver/aide goes have a conversation with a co-worker. That's wasn't even the worst part. During the tour I witness administration employee. Refer to a resident as a [Removed]. From that point on I knew wasn't going allow my love one to stay there or cared what amenities they offer. I wanted to get my love out of there as fast as possible. I was very disappointed. I had spent months researching for a decent place for my loved one. That's when I found the Palace. Seeing that its has many different locations. And its owners who are well-known in the community. To see how they treat residents or potential residence. I wouldn't recommend anyone to have their loved ones stay or associate themselves with the Palace.

They said they had Alzheimer's care. Really! My mother went in a vibrant, active woman with cognitive problems. Two months later she was in adult diapers, could not feed herself and could barely sit up in a wheelchair. Dr Amunia over medicated her when she exhibited exit seeking behavior and nobody was there to supervise her. She subsequently fell and has since had to have surgery to drain the blood that had been accumulating since the fall. Three weeks after leaving The Palace she is again walking, feeding and going to the bathroom by herself. Only send a loved one to the Palace if you can afford to pay the pricey room and board charge as well as a private duty companion 24 hours. They sell you on personalized care but in reality unless you or somebody you hired is there you will not receive the care you signed up for.