Merrill Gardens

I was mostly interested in their studio apartment, which is what we are seeking for my mom, but it was quite small. Also, I was told I would not be able to manage my mother's meds - that would need to be done by their staff. Overall, the staff I met and spoke with were very friendly and knowledgeable. There is a lovely, enclosed porch with flowers and comfortable seating.

The apartments are beautiful and well-appointed. The staff is incredibly caring, food is tasty. Love that the dining room is open 7 am to 7 pm! The facility is kept very clean, and issues are attended to in a timely manner. There are activities each day, and most seem to be well attended. We have had some occasional issues with timing of support services for my mom, but we have been able to communicate those concerns and they are addressed in a timely manner. All in all, would recommend this facility.

Everything is fine overall. The only major room for improvement is the food quality consistency. They're working on it.

Merrill Gardens is a very good independent living facility. It's now 100% full of friendly active people. There are many activities. The food is good and employees are friendly. The parking situation is horrible. The only parking available for visitors is in a paid lot next door. If you stay a minute later than you've paid for the charge is $[removed].

I live in a different state from my parents. The staff at the Pines is wonderful with their communication and care of my parents. I would recommend.

It's a great apartment. They have good food and good staff. I would absolutely recommend them to others who are searching for a community for themselves or a loved one.

Mom has a one bedroom apartment which is quite spacious and has lots of storage. The staff is very friendly and seems to know everyone by name. They have a lot of activities and posts in weekly. The food is excellent and is Mom's favorite part. The facility itself is very clean, but they're not often as thorough with the weekly apartment claims.

The staff, the food, cleanliness, and room/apartment size all are far above average and all good with me. I would recommend the community to others who are searching for senior living.

I feel our mother is receiving the best care possible. I also feel that she is in the safest environment she can be in. She isn't 100% happy about being there but she wouldn't be receiving the care and attention she needs now at home. A number of times she has told me how the care givers are her "Angels". She lived independently on her own terms for as long as possible, but after a series of health issues, she now needs help with everything. Truewood has the professional staff helping her 24/7 which gives us peace of mind, and her compliments of the staff who help her re-enforces our feeling that we made the right decision.

The apartment was clean and the staff was nice. They are very helpful to my mom and the assisted living care was great. I would recommend Truewood as an affordable independent living facility

Very nice facility, food, and staff. My mom had been promised a bathtub, but it turns out that is not allowed for safety sake. I would recommend for sure, mom has adjusted well there, made friends, etc

My mother is as happy as one can be in a memory care facility. [Name Removed] the activities director, is wonderful. The nurses and caregivers seem very nice as well. .om seems well cared for.

It's my dad that lives there. The people there are really nice and will go out of their way to help you, but I think the dining and experience has gone downhill lately according to my dad.

> Staff is great. > On-site care is available and affordable based on need. > Activities are varied and fun. > Cleanliness is very high. > Apartment size adequate, but not luxurious. > Food quality needs to improve in both quantity and quality. > Meal service wait times exceedingly long for almost a year now. Starting to make improvements.

Follow up on paperwork. We had a situation where my mother slipped through the cracks as far as seeing the doctor. Even though we were told "she was on the list ", she wasn't and we had to push pretty hard to make sure the doctor saw her. There apparently was a change in staff that we weren't told about that caused the problem. The nursing and care staff are wonderful. They are very compassionate with the residence, they learned the family names very quickly and are very welcoming. So overall, we are happy with the care, the room, the food and activities. It was really just the administrative piece that we struggled with. They did address the issue as soon as we brought it to their attention and push pushed.

The people are nice but not always as competent or responsive as we'd like, socially on maintenance. The food is subpar

We really loved Murano. It was like living in a fancy boutique hotel. The staff and other residents were very sweet to my mom. Overall, we just loved it loved it loved it. My mom found community immediately. The other residents were so welcoming and invited her to join in their activities, of which there were many. My mom especially loved the food, and my husband and I joined her for meals there regularly. We had a couple small hiccups, but with assisted-living that is to be expected, and they were remedied very quickly. I would highly recommend Murano to anyone who's looking for independent senior living or assisted living. I have already sent several of my friends there, and I intend to live there someday myself.

Our tour of Truewood was pleasant, especially the two people with whom we interacted--- [Name Removed], who led our tour, and the young lady at the front desk. The facility seemed quite nice, perhaps a little darker (less light) than some others we have toured. Each facility has its highs and lows. We continue our search for a place for my aunt, and Truewood is one we would consider.

My brother is in Assisted Living with Level 2 care. He was level 3 when he moved in a year ago. We made some adjustments that weren’t needed. Overall I think it is a wonderful place to have your loved one. It is always clean and well maintained. The residents and staff make up a variety of cultures. They recognize and celebrate them all. The staff are friendly, helpful, and patient. They offer lots of activities in house and outside of the facility to choose from. There is always something going on to keep them occupied and entertained. The food seems to be delicious. They have a variety of menu items to choose from. They provide housekeeping weekly. Any issues that we have had as a family have been addressed immediately. My brother doesn’t engage in the activities like I would hope but he is comfortable and safe and that is what’s important.

The evenings and weekend there is no nurse. They have med techs on. They basically can check your bp take a temp give you a band aid or your meds Food is great. Not institutional. Although they need more servers sometimes they only have one person handing out food and it takes a long while to get your meal Also you have assigned seats in dining hall..so you always have a place. But my dads table mate is not friendly so he is not engaging in conversation like other tables are I had hoped they would be more encouraging with getting residents to join activities. But my dad is a bit introverted and wont just show up. Figure out a mens related activity for them to join Its a shame but it is a bit cliquey with residents...i think women will have a better time adjusting and meeting people Although the facility is clean..sometimes it smells in the hallways...but they do keep up with it...doesnt last very long The sales people present living there with a bit of rose colored glasses. I do see the manager and the admin stafff engaged on the weekends or with evening activities I think they could do a better job onboarding new residents.. You feel like you are bothering people asking questions .just not clear on who to reach out to The Bayada staff they have on site for nurse and pt/ot are superb. They will text or call you even in the weekend if you have a problem or question