Liberty Properties

I performed live entertainment at this community on several dates in [date removed] and submitted invoices for payment. Apparently, due to changes in personnel, namely the activities director, and despite extensive follow-up, certified letters, payment has still not been received. Hoping management will address this promptly. I will continue my follow-up and CC the chairman of the board.

My father’s health declined so rapidly due to lack of competent nursing care he was admitted to the hospital just two weeks after being placed there.. I meet a couple of times with the Director of Nursing and the Executive director and nothing changed. My father fell and they did not notify me. The outpatient home health OT found him bleeding and called me. They did not weigh my father or give him his diuretics correctly and he gained 17 pounds of fluid in two weeks. He was short of breath, abdomen distended and his leg were weeping fluid. I have moved him to another facility and the nursing staff is very caring and competent. The staff at the Carrollton lacks caring and competency.

The only thing I like about The Carlisle is the view, which is why I came here. Everything else is a terrible disappointment. I’m not satisfied with the service, the management is not aware of what's happening, the food is terrible, and the residents' attitudes are very cliquey and insulting. I keep to myself and don't interact with anyone. It’s not what I thought it would be. When I toured, it was a different feeling than when I moved in. It just so happened that the particular day I toured, the food was excellent. The chef was outside the dining room preparing to flambé a peach dessert (the correct way). The dessert and food was terrific that day, only to move in and find that the food is comparable to dog food. They have a main menu and an alternate one. They had two choices on the alternate menu and none were available. They also changed the alternate menu. Before, they had salmon that could be prepared in different ways (poached, grilled, etc.). Now it's the "catch of the day" which is basically the fish served on the main menu, without the breading. They also used to have corned beef and we don't have that anymore. We have a new chef and his menu has been terrible. I have left without eating on several occasions. I choose pizza from the alternate menu because the protein they have available is minimal. They serve a lot of carbs like pasta. It really doesn’t work for me and my diet. Not being able to choose from the menu is terrible, I leave the table unsatisfied. I have to concoct my own meals, using condiments and garlic, which they sometimes say they don't have - even if it's on the menu. My most unpleasant experience is having to leave my room to go to dinner. Getting refills on soda is also difficult because they’ll often say they don't have anymore. I've had to learn to request the bottle of soda, instead of accepting it in a glass with half of it being ice. The dough in the dessert is often raw, so I'll ask for fruit instead and sometimes they're out of that too. I'll go early, sit down, and tell them in advance what I'd prefer; but they still say they don't have it in if I've ordered in advance. The food is getting worse and worse everyday. I ordered fish the other day and it was raw, with no taste or smell and seemed plastic-like. I'm not convinced it was real fish. Food is one of the most important things about living in a community, aside from sleeping. When I first moved here, I brought some cable and Wi-Fi equipment because I couldn't leave it in a vacant apartment. The company sent me a label to send it back, and I asked the front desk how they handle sending out packages. If it's light, I come down and drop it off. If it's heavy, someone will come up to get it. I called them in the morning and they didn't show up until after I had left for dinner. I found out someone came into my apartment without my permission and took the box in my absence. I also found that two weeks later, the package was not registered and had no movement with UPS because it was never sent out. I called down and told the front desk about it in the morning. I came back down at 4:30 pm on the same day and asked if it was still there. The front desk attendant went into the storage room, and said yes. I asked if UPS came by today, she said yes. I had to be adamant that someone leave a note and a reminder to have them pick up my package. That was completely unacceptable. When I toured the apartment, there were niche things that needed to be fixed. Upon moving in, it took them about two weeks of my insistent calling for them to fix those things. The only thing I like here is the ocean view, which I do have, but I didn't move here to complain and be unhappy. Management has been changed lately. One manager told me that this is a profit enterprise and that the residents are there to be plucked and used. I don't receive any service and I'm not satisfied. I talked to other residents and they said the community used to be so nice up until last year when it was moved over to a new company to maximize the profit. I also needed to change my will while living here and I needed to have two witnesses of notary public. When I called downstairs and asked if they had a notary public, she said "what's that?", and this was management. After she asked around, I found out that there's no notary public there. There are a lot of elderly people here, who need documents notarized. So they should have someone on the premises that is qualified to do so. They later had a town hall meeting, where a lot of residents complained. Elder people tend to yell and shout, and the management said, "If you don't like it, you can leave. No one is holding a gun to your head. But if you leave, you have to give a 60 days notice or pay 2 months rent". So really, you can not just leave. Initially I wanted to go and complain, but after I listened to the manager I realized that I have to live here for the rest of my life and I don't want to make enemies out of them. I don't want to set my hair on fire myself. I've decided to keep my mouth shut. When the fish was bad and tasteless I didn't send it back. Thank God I like sushi, and I just piled on mustard and sour cream to be able to eat it. Management is approachable, but are useless because they don't and can’t do anything. They always say, “We have to talk to corporate and corporate will not approve that”. That's their excuse. They're powerless and their job is to keep us subdued and quiet. If a resident complains, they will say “If you are nasty and negative, you will attract negative things. If you are positive, you will attract positive things”. They even put a quote up like that - and I think that's ridiculous. They’ll also tell us, "Be nice, don't be nasty to staff because they will leave and we won’t have any employees". I am trying to acclimate, but I am unhappy here. Before I moved in, I asked if they had a doctor on-site and they said yes. Shortly after I moved in, I had an accident and was sure I had broken a bone. When I asked to speak with the doctor, they said there was no doctor and I had to go and find my own. That was another big lie that upset me very much. They also nickel and dime you for everything that's extra; and from what I understand and have heard from other people - this is the best community in the area. But bottom line, it’s not worth what I'm paying.

I do not like the food at all. Its like trying to chew leather. I would advised to forget this facility.

My name is [Name removed] and my husband and I live at this facility we have been displaced for over 8 months for a flood that happen in June and as if that wasn’t bad enough we live in the assisted living side in the last year the response time as gone from bad to worse we had to wait for 3hrs for the nurse to respond i wish I could say that this is an isolated instance but it’s not can’t wait to get out of this dump ??

Carlisle palm beach is turning out to be one of the worse decision we have made...From the flood that happen in June which was not handle properly by Senior Living and their national contractor Blue Team who lied to us and let us stay in the apt as mold levels kept increasing and when we finally did our own testing the recommendation was that we vacate immediately and Senior Living put us in a smaller apt in sept and it is now Dec and they have done nothing in our apt to waiting over an hour for assisted when you ring help as a resident at the Carlisle I would not recommend this place to my worst enemy

As a former patient in the Rehab section after surgery, I suggest you pass on this place. I suffered for three days in unrelenting pain because the nurses were poorly trained or incapable of understand ing a patient's needs. I was given meds every 4 hrs during day and NOTHING for 12 hours at night. Attempted to help others after me by detailed notes and all I got was a defensive note back instead of this is what we're going to do to ensure it doesn't happen to others.??

My husband is handicapped and we live at the Carlisle this place is a complete nightmare we are still dealing with a flood that happen [date removed] we have evacuated of our apartment because of toxic mold levels and into a guest suite with is falling apart and we have been waiting for months for maintenance.. I would not recommend this place to anyone....we can’t wait to get the hell out of here

Would not recommend and we moved our Mother to another facility. They do not clean the rooms, staff (nurses and admin) along with some CNA's are rude and inattentive, food is awful. They increased the rate by $400 a month stating Mom required add'l services but offered none.

Carlisle palm beach is turning out to be one of the worse decision we have made...From the flood that happen in June which was not handle properly by Senior Living and their national contractor Blue Team who lied to us and let us stay in the apt as mold levels kept increasing and when we finally did our own testing the recommendation was that we vacate immediately and Senior Living put us in a smaller apt in sept and it is now Dec and they have done nothing in our apt ...to waiting over an hour for assisted when you ring for help as a resident at the Carlisle I would not recommend this place to my worst enemy... my advice is have a independent mold test done before you move your love one into a unit

Carlisle palm beach is turning out to be one of the worse decision we have made...From the flood that happen in June which was not handle properly by Senior Living and their national contractor Blue Team who lied to us and let us stay in the apt as mold levels kept increasing and when we finally did our own testing the recommendation was that we vacate immediately and Senior Living put us in a smaller apt in sept and it is now Dec and they have done nothing in our apt ...to waiting over an hour for assisted when you ring for help as a resident at the Carlisle I would not recommend this place to my worst enemy

My husband is handicap and we move to the Carlisle because it look like a beautiful place to live but as we found out the hard way all that glitter isn't gold. Our apartment is on the second floor of the assistant living side and this summer June to be exact someone on the fifth floor set off the sprinkler system. flooded that whole side from fifth floor to first floor. The company that owns the Carlisle decided to cut every corner possible in repairing the damage. With my husband has a suppressed immune system we kept asking Blue Team that is the company who improperly repaired the damage and Blue Team assure us that everything was being taken care of so we believe them. We endured two months of workman, dehumidifiers and construction. once they were done we again ask if any mold testing would be done and if we could see the result their respond was "that information would not be accessible to us" I started getting sick so my husband took matters into his own hands and had the apt tested for mold it turn out we had been living with toxic levels of mold for two months.. so if you are looking for a place for a love taking from someone who actually live here look some where else the Carlisle had to do something so they move us to a other part of the building unto they cold repair the mess they made well it is now 6 months later and we are still waiting to get back into our apt .. I've hire a lawyer ..so remember all that glitter isn't gold

Please read this before you decide to place your loved ones in memory care at The Carlisle. I wish I had known beforehand the devastation that this would have on our 85 year old dad, a 20 year US Air Force test and fighter pilot and Korean War veteran. Dad has advanced dementia/Alzheimer’s disease and sometimes becomes agitated and combative. After our mother passed away in May 2014, I moved Dad down to South Florida to live in The Carlisle near me so I could visit him almost every day. We also hired 24/7 private aides to care for him at that facility. Perhaps being too new to memory care, The Carlisle has some untrained aides and nurses as it relates to defusing agitation/aggression. There are also some that are very good and are experienced and caring. At the end of January of 2015, unfortunately, The Carlisle felt they should call 911 as Dad became combative and the police report showed they were called about a “mentally ill person” and Baker-Acted him. I wish they had just told me to come and pick him up and never bring him back and I would have complied without hesitation. We were in the process of trying to get his meds right. A nightmare ensued of a total of 18 days in the hospital (2 ½ days in the psyche unit completely drugged) and 6 weeks later he is still in rehab trying to learn how to walk again. He lost 25 pounds, developed an infection and, mysteriously, acquired an acute fractured rib while in the 1st hospital visit. Please find out if any ALF that you are considering will handle these situations where your loved one and family might be put in the same devastating and life altering situation that our family is now in. I understand that a Florida representative is working on a new bill to present hopefully at the next session to change the laws of Baker-Acting dementia/Alzheimer’s patients.

Quail Haven Village in Pinehurst, NC is horrible. My father was admitted for rehab on Friday, November 14, 2014. I work and stay in Raleigh during the week and came down Friday night to see him. I was a bit concerned by all the white call lights on and skeleton staff. He was asleep and I spoke briefly to the night nurse who seemed aware of my father’s condition. I returned on Saturday, November 15, 2014. The staff had let my father sit in his feces for hours after "forgetting" he had called. When I asked the nurse to clean him up, she accused him of not pressing the call button and began to argue with me. At one point, five staff members were yelling at me in the hall. They refused to clean up my father until I "treated them with respect". They don't accurately record when they give him his pain medications and when I asked to see the paper records, they refused. Staff falsifies records. I had to ask for my father's catheter bag to be emptied since it was full, the supervisor said her "records" showed that I "demanded" the staff empty his bag when it was only 200. I informed her the bag was at 2000 not 200 and suggested their record-keeping was not adequate. She again denied any staff malfeasance. I said, "OK, don't believe, I'll just take photos the next time." The supervisor told me that I was "not allowed to take photographs." The staff members removed their nametags and refused to speak with either my father or me and the same woman who started the argument with me gave us multiple names (Wanda and Pearl). I recorded a conversation in which the supervisor, Joan Vasilik, told me that I am "not allowed to ask staff members their names" which is a violation of NC Law 90-640. Identification badges required. The place reeks of urine and feces. After my altercation, I left for a few hours. When I returned, the "nurse" who started the argument with me went into my father's room and yelled at him. Apparently, the staff is taking their anger out on my father, took his water mug away and “forgot” to return it for two hours. They refused to provide him with extra pillows so I brought some from home. Rooms have no phones so patients/inmates can't call for family to help them. The food is ALWAYS served cold, the food is inedible and the food service people are annoyed when you ask them to reheat it. Until we can get him out of this hellhole, we're providing his food. To summarize: Only put your elderly here if you hate them and want them to suffer. Staff forges records. Patients have no way to call for help. Staff turns off call buttons. Staff denies errors. Staff argues and refuses to provide basic services. Staff is sloppy with distribution of pain medications. Staff refuses to wear nametags or identify themselves. Supervisors aren't interested in improving staff, just protecting them. Staff is used to bullying old people with diminished mental capabilities. Food is sub-standard and served cold.