LCS

I kept telling the people I am a large lady before i got here and needed a handycapped tub . well i get here. I have yet to take a bath . no tub to fit. I am very dissapointed and having to pay for a bath. I reported this and got no results was told I could pay for a new tub.

As a Nurse Practitioner, I would never recommend this facility. My Mom spent 4 weeks for rehab after fracturing her femur in the Park Lane section. . The PT & OT were outstanding! The facility was clean & very nice with large private rooms & nice furniture. The downside was the nursing care. Never enough help especially at night. Sometimes it would take an hour to have someone come after ringing for the nurse. If my Mom rang for assistance to the bathroom, it may take an hour for someone to come. Several times she was placed on a bedpan for nearly an hour because the staff would tell her to ring when she was done but they took their good old time. She learned quickly not to wait too long if she needed bathroom assistance. The food was also terrible which we had heard prior to her admission but we thought if everything else was quality, we could bring lunch & dinner to her everyday since we would be visiting. The food was all prepared meals brought in from another building which they then microwaved to reheat. Mostly dry and overlooked food. You can never leave a loved one in a nursing facility without someone checking on them. Also, at my request, the Director of Nursing met with me prior to my Mom being admitted. We reviewed her insurance coverage and any co-pay or deductibles. She informed me that there were no costs to my Mom as her insurance covered 100% of all costs. Three months after discharge, she received a bill for several thousand dollars. I called the billing office & they stated that this was her deductible and would not offer a payment plan. .

My dad lived at Wyndemere briefly after my mom died. He did not fit their country-club profile. He was still grieving my mom. After less than a month, they demanded he move from an apartment in independent living to a bare cell in memory care. They claimed he was a "danger" to other residents because he eloped one night and fell on some branches and cut his leg. The staff treated my dad and my family very aggressively and very harshly, with great disrespect. They were obviously more concerned about their liability than they were about the welfare of the residents. We pulled my dad out of the facility immediately. (Also, he hated the food.)

In memory care I don't think they even showered my mom. If you go in memory care look to see how many people have greasy hair. She had a accident and the aide just threw the soiled items on the pile of cloths. Didn't even rinse the feces of the items. The toilet was covered in waste. They couldn't bother to wipe it down. An aide threw away my mother dentures. And I received a notice that her Medicare number had been compromised while she was at Rose and issued a new Medicare number. They suspected fraud. The memory care director was rarely there. There was also multiple doctor charges. For what I was never told.

Clarendale would allow my mother-in-law to have access to cookies and chips and any snack. She wants 24 hours seven days a week when she is diabetic on insulin has a Dexcom monitor. It was causing her to have severe agitation. Then they decided that they would give her as needed anxiety medicine once to two times a day every day instead of as needed so I would rate them zero. They then try to charge us a 1:1 care because she's agitated because of her diabetes she would go up to up to [Amount Removed] every day. She went to the ER twice in a three day span, which had to do with low sodium in falling and hitting her head. She's never had low sodium issues in her life. She was in perfect condition when she was admitted we just had a physical three days after she was admitted to Claredale and now she declined drastically before we moved her after moving her to Indigo for a week she is back to controlling her diabetes, no agitation or aggravation and is in good health. We also had an incident with Clarendale where we walked in and she's sitting naked with a blanket over herself in the main area with no one doing anything and all the CA were in a corner chatting. A nurse was nowhere to be found and didn't contact me until two hours later and told me that their phone was dead and they were at the other section.

While the facility itself is attractive, the quality of care in the memory care unit is concerning. Staff turnover is high, and several staff members appeared unfamiliar with their patients, citing that they were new. Personal care, including baths and showers, is infrequent, and residents often receive minimal assistance with daily activities. Residents are frequently secured in wheelchairs with seat belts to prevent wandering and falls. Although this measure may reduce fall risks for the facility, it can significantly compromise residents' health and well-being.

This a wonderful, friendly place to live. We have tempting meals every evening. Those on our corridor have a weekly dinner and a weekly women's coffee hour and I attend tri-weekly exercise classes with a certified specialist.

Lived here for many years. Knowing what I know now I would never choose this facility. Management has declined continuously since I moved in. Residents are not a priority. Rules are not enforced. Told years ago the carpet would be replaced but still waiting. Told years ago the dining rooms would be remodeled resulting in lower noise levels – still waiting. Resident costs have compounded but service has declined – thus paying more for less.

If you care about your loved one in memory care, I strongly recommend installing a camera. In my experience, the staff often told me what they thought I wanted to hear, but their actions did not match their words. For example, an aide threw away my mother’s dentures. I was not notified until three days later. Thankfully, I had a camera and was able to go back and see exactly when it happened. There were also serious communication and care issues. The after-hours nurse frequently did not answer the phone, and when I tried to access the camera late at night, it appeared that no one was monitoring things. On several occasions, aides would come in around 2:00 a.m., yell my mother’s name to wake her up, and say they were checking her, but they would leave without actually checking her. Another nurse misplaced my mother’s prescriptions, yet I was still being charged for medications. When my mother was later moved to a facility in Texas, the head nurse told them that my mother “yells,” which is simply not true. My mother never raised her voice. She was only at Rose for about three months as a temporary stay until I could move her closer to family in Texas. To make matters worse, the director of memory care even asked me if my mother really needed her dentures. Overall, this experience was extremely disappointing and concerning. Families trust memory care facilities to treat their loved ones with dignity, attentiveness, and proper communication. Unfortunately, that was not my experience here.

The nurses are rude, they yell at the patients and sit in the break room all day while the residents call out for help. This place is under staffed with lazy black nurses who would rather eat and talk in the break room than work.

All the good employees are leaving. Consensus opinion - every thing has gone downhill, recently.

Some of the Staff has no patience for people with alzheimers. The facility itself seemed OK, based on the one week my father was there. I would not recommend this facility if your alzheimers family member has any agitation.

Dad moved in on a Friday coming straight from the hospital with a pretty bad open wound that was bandaged. This was dad's very first day. The building and nurses were told dad's bandages had to be changed TWICE A DAY! I went away for the weekend and when I visited dad on Monday, the same cruddy bandage that dad came in with on Friday was still on him. I was angry and immediately moved dad out. What this place says and what this place does are 2 different stories. I DO NOT EVER RECOMMEND THIS PLACE.

Chronic issues with understaffing & turn Over. Focus was the longer term independent permanent residents for whom a huge remodeling& new structures were being built forcing the seriously dependent residents to not have convenient access to outdoors, fewer socializing activities, food was more bland in this area. Resident was not bathed often enough, etc. Well the most important oversight was their failure to report a fall which is a legal requirement. I would not place someone needing memory care or have any chronic mental disorder-Alzheimer's, prefrontal cortex issues, Lewi Body, etc. Also it was difficult to reach staff.

What stood out most is the missed medications, dressings not changed. The nursing staff is not good. Food is not great. The laundry was not done weekly as promised. They did not deliver on what was promised during our tour. The poor nursing care was our main reason for moving our loved one out.

They are not qualified to deal with Parkinson's patients, even though they say they are! In my opinion, the assisted living model is a farce and the general quality of care for those who are walker and wheel chair dependent is grossly inadequate. They over promised and severely undelivered on every aspect of my mothers care. She was forgotten and suffered many bruises and definitely suffered mentally under their care - and my mother never suffered mentally previously. It's a for profit business, not a caregiving facility.

Staff are rude and disrespectful to residents and visitors. Food is substandard. Cleaning desperately needs to be done throughout the facility. Carpet needs to be replaced and cleaned. Facility needs updated. Way too expensive to live here. Parking lot is poorly designed.

Extremely disappointed by the lack of communication and oversight from care leadership ([name removed] & [name removed]). Despite repeated calls, texts, voicemails, and in-person visits, we’ve received no response. We scheduled one in-person meeting with the assistant to the care director, who set the date and time—but she never showed up, never called to cancel or reschedule. No effort has been made by the care team to address our ongoing care concerns. We also attempted to escalate our concerns to the facility director([name removed]), but she refused to meet with us, stating that care-related issues must be handled by the care team. When we explained that the care team had been entirely unresponsive, she still declined to get involved and insisted we continue trying to resolve the matter with the same team that had not returned any of our outreach. Care, at best, has been unreliable/inconsistent-both the services included in rent and those we pay extra for. During an extended stay, I documented my parents care and was shocked when 48 hours had passed without staff checking in or providing basic support. During that same stay I documented that the average time between staff check ins is 6.33 hours and 87% of services we pay extra for were not performed - only 23% of this was my parents refusing the services. We’ve also identified three serious care failures: T2 medication given despite knowing our step-mom routinely refuses 3 or more consecutive meals, injections nearly administered in error to my father, an Alzheimer’s patient—only stopped when, at the last second, the staff realized he was not the correct recipient—and unauthorized blood draws performed without our knowledge or consent. These were not isolated incidents—they, as well as many others, were observed firsthand over the course of a few weeks spent in the apartment, raising serious concerns about safety, communication, and accountability of the care staff at this facility.

As a nurse practitioner, and an advocate for my parents, both who are suffering from Alzheimer’s disease, I would not recommend The Clarendale- Clayton for memory care or assisted living, we were told that our dad was found on Hanley Road by a visitor as he escaped from the assisted-living community. Additionally, our mother was scared and wanted to leave after months in memory care. We were we received a refund from the parent company over The Clarendale because our concerns were founded.

My aunt should've been assessed to see if she was appropriate for independent. She wasn't. So I needed to move her to their assisted or take her out, but I still pay for another 30 days because I couldn't obviously give a 30 day notice. I heard that happened to 2 other families. They get you in the door, then double the rate for assisted. A RN could've done a 10 minute cognitive test and saved me a lot of trouble. I put my aunt through 2 moves within 3 weeks. I don't live with my aunt. I didn't realize she needed assistance. [name removed], the intake guy, definitely knew aunt was forgetful but he felt she'd be ok after settled. She got worse. [name removed] avoided me. Administration said it was all in the (50page) contract