LCS

I'm not sold on this place. My Dad is in the skilled nursing unit. Most of the CNA's in this unit are very rude. [name removed] is one of them. When you ask them for something, they tell you they dont have time. They walk in with a scowl on their face and not pleasant to deal with. At 4 am, two CNA's come in, flip on lights without warning to change your loved one. They cut up, laugh loud, and gossip about other employees. When you complain to the supervisor [name removed], that's if you get to talk to her, you're not taken seriously and the CNA doesn't get told anything. It's all smoke and mirrors, the staff isn't any better than other places. There's more to tell, I just dont have the time to tell. Just know that when your loved one is admitted to skilled nursing, please physically check on them daily and be prepared for neglect of your loved ones and putting up with rude staff cause they dont think twice about being sassy or giving dirty looks.

Looks can be deceiving. An excellent and beautiful sales pitch, but make the effort to do your research prior to making the huge investment to join here or enroll your family members here. There are lovely members here but the business practices leave much to be desired.

went downhill when Brookdale living took over. financial department is a disaster. Many mistakes. Never an explanation or apology.

It is not equipped with diversions for residents who have auditory and visual impairments. It would behoove the The facility to invest in providing activities for these Forgotten residents. The nursing care was < adequate. One resident fell out of bed and hit her head on simulated hardwood flooring, no neuro ck ,no ice on area ,no x-ay of head.

2 years ago I would have rated a 4 overall. The new leadership with [name removed] has diminished the care and safety of senior in assisted living and memory care. She doesn’t listen and worse doesn’t care. Water in gathering room was taken away and none is offered between meals. Laundry and assistance with showers is not done. Very simple tasks. Nurse leaders don’t know residents after two months. Therefore residents are not called by their name. Caregivers are frustrated and have no support. They are very very upset with leadership. There are many high quality places nearby. Please do not place your senior family members at Harbour Village They can change this around with a significant change in leadership beginning with [name removed]. I am sad my parent was here

It was clean and new but it didn’t have a warm homey feel. The hallways were drap and lackluster and long. The community room was very crowded and small. The receptionist was sitting with her winter coat on which gave a very unwelcoming feeling. [Removed] who gave us a tour was very uninteresting, not excited about the place at all and even mentioned that she was looking for a place for a family member elsewhere not a very good endorsement! This is definitely off my list

Nice place way to expensive. Not as much as a homey feeling as the Brookdale.

We toured this community. the staff was nice and they seemed to care about what we needed for mom. The community was clean and the had a lot to offer. The menu was appealing and they offered a list of activities. We did not want a community that was big for my mom.We would recommend the care and value of this community to other families.

There is not enough diversity at this facility my parents would not be comfortable as residents here.

I am not impressed with this place at all. During my tour I had noticed how bad the building had smelled like smoke and I was not impressed with that aspect. It did not tell me that they had smoking aloud inside of the building.

Clarendale is big on promises when visiting and considering residency. Unfortunately, they fail to deliver once you've arrived. They seem to have a very high turnover of employees. Those who work their do not seem to communicate with each other. We constantly get conflicting calls from the facility. It's been a frustrating experience. We had high hopes, but they seem unable to get their act together.

Corporate facility has a lot of red tape and very little room for individual needs! Food was frequently AWFUL and not what my mother requested. Even while in Hospice, Freedom Square talked the talk, but didn't deliver what they promised. My mother passed away in February and her estate wont get reimbursed until June! She paid over $4,000 a month for service and food and didn't receive her monies worth! Do your homework before going to a Brookdale property! It is FOR PROFIT!

Pros: Nice size rooms. Residents I saw seemed happy. Cons: My guide seemed irritated by residents asking to talk to her. There is no security by the door at night, so no one might notice if a person (personal care level) left, if they were not locked on the memory care unit. Head counts of residents in personal care are not conducted. Multiple floors,with elevator travel necessary to move between recreation areas, etc. Not homey (institutional) eating area.

I was not impressed with my tour of this facility. It was not community I would had felt comfortable moving my parents too.

I didn't really have a good feeling about this community. It was not very clean and my tour was quick. I did get to see everything like the rooms and dinning room. I however , didn't get to see interactions between staff and residents. The activities that were offered and the amenities didn't really meet my expectations. My tour overall could have been a little better.

My dad seems to be happy at this community but I feel that I am not getting the best communication from the staff. They use to call me weekly now they call me every other week. He does not seemed to in harms way but what they tell me does not sound like my father. Overall, I would like more feedback to feel confident about the care because I am in another state.

Our Mother moved in Fall, 2015. When movers arrived at her apartment, it wasn't clean and the model furniture had not been moved out. Things haven't gotten much better, there is no disaster plan in place at this facility. When the weather got bad, she went to my sisters house because she didn't know what she would do. There hasn't been any discussion with the residents as to what they can do in case of a tornado. The food service is extremely poor, they have now switched to some kind of restaurant menu with 2 slices of ham and fries costing $14.00. The one meal my Mother ordered was stuffed peppers and the meat was raw when brought out, not to mention she waited over an hour for service. Lights are out in her apartment and she can't get them fixed. I wouldn't recommend putting a family member in this facility.

I wish my mom loved it and I wished we loved it. But we don't and we are looking for another place. The facilities... this place is a country club... beautifully decorated, great food, clean. They have great activites. It really is beautiful. The care itself is very very poor. They never have enough help. My mom has been there one full year and they have been through three different head RNs (The RN oversees all care--- everyone else does not have any official medical training) My mom is on a lot of medication and is not an easy client but we pay the top level of care... over $[price removed] in addition to the high room and board, and she constantly is running out of her medications-- these should be on autorefill and never be out. There are times when she can't make it to the dinning room because of the medications and they often do not bring her a meal. The companions that come to help you in the morning get your medications, etc., are the same ones that serve the meals so there is NEVER EVER EVER enough help. My family has tried to work with the management team there to address these issues and no solution has worked. I'm talking about emails, meetings, friendly suggestions about how to improve the service... nothing has worked. They don't follow through with the action plan. We are in the process of hiring an outside helper to come in the mornings for a few hours to get her breakfast and lunch and help with her shower and just troubleshooting all the issues. I'm sorry to say we are looking for another place. If your loved one needs a high level of "assistance" for the "assisted living" I would not recommend Sterling. If they are able to live very independently, this would be a great place.

bad management

This week it's okay, but we have had some issues. The attitude of the staff is not very good. The head nurse there, is pretty good, she knows where I am coming from. There have been maintenance issues. The billing has had a few issues as well. The food is about average. They do seem to have a lot of activities.