LCS

My family was satisfied with room size & accommodations in assisted care. We are concerned at times regarding his care since he was moved to memory care. We were told he would get more care but at times have observed less care. Our biggest problem is finding staff, administrators to talk to regarding this problem. He doesn't participate in activities even though staff have encouraged it. He is not a social person so that's not an issue. He does require more help with bathroom issues. He doesn't know how to operate the TV. He has portable oxygen that needs to be charged. We have found it not to be plugged in after use therefore not charged. Today was a nice day. He was showered, dressed etc.

Lack of security. Very depressing and dates environment. The staff was lovely but the overall experience was depressing.

I think it depends on the needs of the family. Overall these are the things that are excellent : Laundry , housekeeping , dining , and the medical care that is actually important. Some of the activities are excellent like the cardio pool and the musical guests etc and some are just okay. The beauty salon is fantastic . They have a podiatrist and she had pt ot speech that seemed to help. The CNA s were the pinch point . Some are fantastic and loving and some are not. Because of her dementia she needs 100% attentiveness and she is incapable of asking for her things herself. Aside from the dementia she is physically so strong so unless you understand dementia she is one that can easily be overlooked. So my negative comments were more for dementia.

They are short staffed so things have fallen through the cracks. When we looked at the place they talked up their food and that they had a chef. The food is always cold because they bring it up to the 3rd floor. Dad has a bedroom, living room and bathroom which is a really good size. It is clean. There are issues with the call button - it takes them 15 minutes or longer to answer or come to his room.

Staff is very nice & helpful; no activities; food ok; villa very good.

The staff was not prepared for the level of care that my mother needed. Everytime something happened, they sent her to the hospital. They blamed her bed for her falls when she was falling in the bedroom. The last fall in 3 months (3 in 4 months - all to the ER) I believe was caused by my mother tripping over a mat that was put at the side of her bed. She tripped on the mat and landed face-first into the rail that they approved for her bed. My mother is incredibly active and fast. They kept her in a wheel chair most of the day or on a couch. The administrator of her area complained to me that her staff was having to watch my mother. I thought that was their job. I went to her room to get her clothing because my mother is currently in hospice. The room smelled horrible. I found urine and feces in the toilet. I also found a plastic cup on the counter with feces in it. There was also feces in the bathroom sink. I took pictures.

I was not impressed with the facility. Although it is very new, it also felt environmentally cold. They did not have many of the activities I am looking for. There was one or two people that were friendly, but did not get the feeling that the residents were overly friendly. I will not be choosing this as my next home.

It’s all a show. Based off the last two weekends I experience it’s all a show. You can tell the staff and nursing are all running around on low fumes. For the cost. If you ask me. Not worth dealing with burn out staff who don’t want nothing to do with you. Higher management should get on the floor and help their staff with medication errors and lack of administration. It’s a shame because it’s in greendale and beautiful are. The outdoors is lovely walking in. Pay your staff more. Hire and properly educate them. The weekends are the worse you can not find anyone. One manager for a campus the size of a hospital or mini airport. The things that go on I can list them all but this place is all a show. Don’t be fooled you will get stuck. Hope for this place because it is a very nice campus.

Not enough help, especially on weekends and during the night. Menu is very repetitious and too spicy for most residents. Frustratingly long waits for assistance. No system in place to advise resident who needs help that someone who is on the way or to quickly assess the problem. Entirely too expensive for the services that are rendered. I'm disappointed with the care and the food. There's good effort to have activities for the residence who can do them. Everything seems to be repetitive., mostly a horrible menu

Good Fit for Families Willing to Stay Involved Rose was able to accommodate a very quick move-in for my loved one following a medical event, and their sales team was responsive throughout the process. Compared to other communities we toured, pricing was competitive and they offered meaningful incentives on both the community fee and monthly costs. The apartments are comfortable, the location is convenient for family involvement, and the team has generally been willing to adjust his care plan as needs change. That said, our experience has highlighted some operational challenges. Communication between shifts and departments has often been inconsistent, leading to medication administration issues early on, missed laundry services, appointment coordination gaps, and situations where documented care plan preferences were not consistently followed. Communication with nursing staff has been particularly challenging at times. We also found that transportation services were not exactly as represented during the sales process, which created some confusion regarding available support. Overall, I would recommend Rose to families who are willing to stay actively involved in their loved one's care and advocate when needed. The community has been supportive of my loved one's recovery, but consistent follow-through and communication remain areas that could be improved.

The ratings for the staff varies. A few are top notch. I really like [name removed]. Most of them are in the wrong job and should not be near a resident. Mean! I don't think I have had a hot meal. Always cold. The menu has a good variety but rarely lives up to the description.

I had an appointment with the Director who did not show up or let me know she wouldn’t be there. The person who filled in was very nice but it did not feel good that the person that I had been speaking to wasn’t there and didn’t let me know. I found the single rooms for a dementia patient too small . I heard that rooms are cleaned only once a week and that didn’t sound right to me. A dementia patient can be very messy. Overall it didn’t start right so I am not considering the Brielle.

They are clearly short staffed, and also don't share information very well amongst eachother. They also don't try very hard to integrate people into their community

Staff is great, cleanliness is great, activities don't vary much and more entertainment would be nice for those who don't participate in games. Dining is lacking in service with a smile and offers a lot of fish it seems like. Dessert is always great. My mom was a resident in the independent side. She did pull the cord on two occasions. Response time was not what we felt timely in any way unfortunately. Mom ultimately ended up needing assisted living after a number of falls and we moved her closer to her daughter in another community.

It's difficult to get responses back from the staff when you call and leave messages or text. The rooms are kept clean. The staff is nice. It's difficult to locate the nurse in staff or anyone in charge when we are at the facility visiting if we have questions. This is our first experience with any type of facility so I have nothing to compare it to. My expectations may be set too high.

Overall, the location is good, quality and quantity of meals is great. Everyday working staff are helpful and friendly. The Sales Counselor, and Move-in Coordinator are fantastic. After 3 months, they still greet us with a smile and hug. Middle management staff is where the ball is dropped. Repeated questions by voicemail left are never returned. Never an answer or apology, nothing.

I think there is a lack of communication between Administrators and Front desk staff. The food is wonderful but the wait to be seated to eat can be lengthy. There are lots of activities in house during the day but nothing in the PM, assume because they would need to have paid staff. My mom would prefer more outside activities such as trips to movie theaters, library, local hs musicals etc. Bellingham bus trips are primarily limited to Walmart, grocery stores and doctors appointments.

Poor food. There was only one nurse for the entire facility at night. No one the answer the phone if you try to reach them after 5. Pretty much the food is terrible.

Nice environment, friendly staff. Very expensive for services, poor communication with management, sub par food, staff turnover.

The facility was very well maintained and clean and decorated professionally. It was very large. I was interested in memory care but got a very cursory tour of that part of the facility. I was asked a lot of questions about the person for whom the facility would be for and I didn't mind answering. I gave them permission to assess her upon my leaving. This That was on a Friday. On Monday morning, I received a text asking if I could give them persmission. I said that I had already done so verbally so they did not do what they said they were going to do. A couple of hours later, The sales person called and said the person did not meet suitability because of her medical history and her age. Age was not mentioned in the initial meeting. I had already made up my mind that Clarendale would not be suitable but this justified my decision. There was more information about how wonderful the facility was but very little about the actual care and concern they had for the memory care residents.