LCS

It is a nice place. Food could improve. Communication is not as goods as it should be. They changed the meals plan without telling residents. The Executive director is not that good. The staff under the Executive director is good but there is a real lack of communication needed to run the community smoothly.

We moved from California. Everyone was warm and welcoming. Food is excellent and facility is clean.

very friendly ,caring staff. Clean and bright environment. Responsive aides and nurses. Great people all around. Food could be better. Give the food a C+.

I toured here, and I liked it. However, the facility is really, really huge. It's very nice, and the staff was very welcoming, but it's so big, I worried my mother would get list there, so we shoes another community.

I had recently taken a tour of this community and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked that they had an open floor plan and it was easy to navigate through. The facility is a newer one so a lot of things are just not finished yet.

I had a nice tour of this community the staff answered my questions and did great on showing me around. I felt that the rooms were a bit small and I was not sure that it would be a good fit for my mom.

I moved into Bellingham 5 months ago and I am very happy with my decision. The grounds are gorgeous and the quality and variety of the food is tremendous. Overwhelmingly, Bellingham has the friendliest staff and residents of any community I have been to.

The rooms were smaller at this community. The community is clean. The person that conducted the tour did seem pushy and I could not get my questions answered. They also have different levels of care and the price increases as the levels of care change.

It offered the exact thing I wanted. I was really interested in Aging in place, and they really had the whole package. I wasn't aware until I got there that there was a buy-in. The biggest thing I don't like is when they ring the doorbell and they run off, and leave the food sitting on the floor.

To be completely honest, I loved what I saw on my tour with the Executive Chef, as I have a culinary arts degree. I was rather disappointed that I arrived to find that my appointment had not been confirmed as the website A Place for Mom had suggested....this is not the only place I showed up without an appointment. I was totally impressed with their facility. The Chef could not answer most of my questions, he was taking me on a tour since everyone else was in a class. Seriously, not the fault of anyone except A Place for Mom. He was kind and answered all my questions as best as he could, and was so nice to print off the weekly menu for me because both my parents have dementia and getting them to eat is really an obstacle! I would have loved for my parents to have stayed here if it was closer to my home and I knew what exactly the fees were. It is possible that I did miss a call from this place due to the fact that I had to return to NC to take care of my parents. I did use my Clearwater home phone # as my contact.

There are many very good things to say about this facility. They are all in the company's brochure and do not need repeating here. Rather, I will focus on those things that can be improved upon. More encouragement from staff, perhaps even taking a firm lead, to get residents to attend activities suitable for their individual requirements/abilities/tastes. This would include the "take a stroll outdoors" events, especially for those with limited mobility or eyesight. I have heard residents respond to the question "How are you today?" with "I'm bored." "All I do is sit in my room and watch TV." "The nurse asked me 'what I want to do today' I said, go home." Strive to eliminate all negative responses to such questions. Yes, we're in Florida, but is it a requirement that all aides work on Florida Time? Step lively folks! At least give the impression that you like your work and are seriously interested in helping people who can no longer entirely take care of themselves. WAIT!!! How about thinking about whether you would be happy with your level of service when you reach your clients' age?

So far so good - Love the place. Mom was very scared initially. Since her husband of 72 years passed in April she is lost without him. She has Alzheimers, but appears to be settling in. For the price I would strongly recommend Eastcastle. Everyone has been courteous and helpful

I think it's horribly expensive but it's comparable to everything around it so I guess it's fair. They have group exercise, movies, cards and games, and a group outing but they are not always happening when they say they're going to happen. My mother doesn't like the food but my father seems satisfied with it.

My mother has lived in this facility for nearly 2 years. Upon moving in they agreed that they would fix some old jalousie windows that had the seal broken, were cloudy and do not shutting properly. After requesting many times and nearly 2 years, nothing has been done, only excuses a previous maintenance employee not doing their job and delays. have been given. It's very disappointing because in general this place is great, but In actuality they are unwilling to make the repairs because they say it is an unexpectedly high cost. How most all other units in this building have had this problem taken care of.

Follow up constantly to see that the written menu and activity calendar reflect the daily living experience as that was not the case for the month my husband was a resident. The air conditioning was not working and took weeks to fix as well.

My mother has been resident for 4 months. I am not very impressed with the facilities for the amount of monthly payments being charged. The meal service has declined significantly. Rose has trouble maintaining staff for food services. The nursing patient care is excellent and well managed. My Mom’s apartment is maintained and cleaned well by facilities staff.

I picked this place for my Mom. The salesperson said they had live entertainment 5 days a week. It is more like once a month and it Is very good. I still would have picked Delaney, but why the lie? The promised landline is useless. The second I connected it, there were endless sales calls target to the elderly. When I informed the salesperson of this she disabled incoming calls....without telling me. Later, even outgoing calls were disabled. Fortunately, Mom has learned how to use a flip phone. I don't remember anything in the documentation about a $[removed] charge for bringing a meal to the room. She also said the $[removed] monthly fee for the Guardian Pharmacy was only if you didn't use Guardian Pharmacy. I doubt that is true. I will find out in a month at which time I will change pharmacies...unless I missed something in the small print that I can't.

Everything except for the care was very good .. food excellent. Good variety Facility was clean Activities were a good mix for ability levels However the care was disappointing The caregivers did not give medications safely which I witnessed multiple times and reported to the nurse the nursing staff did not routinely assess my mother even when the staff reported she was not doing well There was no follow up with me when my mom was sent to the hospital which was extremely disappointing and I had to correct medication errors The caregivers were understaffed for the acuity of residents that were allowed to live in the type of building my mother was in. Recommending would depend on the your level of acuity and needs

I can tell you that the clarendale of Addison did their best to accommodate the extreme needs of my mom and dad. However, my dad had to have outpatient antibiotic treatment and was out of his room for 42 days. They made me pay for that empty room, I don't think that's right. Also he just transferred out a couple weeks ago and I went 9 days over the month because we were trying to find another place that would accept him because clarendale did not have sufficient help for him. I told him I wouldn't pay for the nine days so then they took it off the bill, and that made me mad because why ask for it in the first place? But other than that everything was pretty good

Staffing for assistance and nursing is barely adequate. Sometimes long 15 to 25 minute waits. Plenty of activities for bored residents. OT is very good. They bring in good nurses and PT from outside. Food is fair to good. Place is well kept and clean.