LCS

The staff for the most part are truly caring and very friendly. We love the staff for sure. He says he is happy there.

The staff here are very friendly and seem generally concerned about our well-being. My apartment is quite large about 1300 ft.². However, the bathrooms are quite small with my wheelchair. The full kitchen is a real bonus.

Our family member was at Havenwood Minnetonka. The facility is beautiful- especially the central room and the outdoor patio. The staff was friendly and we believe they genuinely cared about our loved one. The reason for the mixed review is that there were constant staffing change-overs…from the top down. Communication became an issue. There were also very few activities for the residents during the week because of staffing shortages. They did offer some fun off-campus outings. It seems like Havenwood Minnetonka has the potential to be a great place with more consistent staffing and leadership.

The meals and dining has improved since I first came here. I'm not into activities. I have a car and like to get out and shop or go to my daughter's house. I have gone on some of the outings. I have considered moving to a regular apartment because this is so expensive, but I don't want to pack up and move again. Yes, I would recommend them to others based on the experience I have had so far.

Beautiful facility. Staff is friendly and willing to engage regarding the patient. Room sizes in memory care are spacious and activities are plentiful.

I liked that the memory care was on the first floor and not have to take an elevator in case they have to move everyone out for a fire and liked that the garden was in the memory care unit and was available to my mom.

We chose Richmond Place because we liked the looks of the facility. Staff is like all others, some good and reliable, some not so much. Mom has had money and jewelry stolen from room.

The facility is beautiful and welcoming. The staff is also welcoming. Never have I entered the facility without being welcome and greeted by name. They do a wonderful job of getting to know the residents by name. That goes the same for the admin staff as well. They have a resident committee to welcome and work with new residents to help them integrate into their new surroundings. Which is a wonderful idea, I'm just not sure that it has worked for my love one who is a fairly new resident, at least not yet. They have a monthly session for new residence presented by various admin staff which is great. They have a variety of activities available to the residents.

The Apartment they showed us sold me on the place for my father. The health care Workers seem top notch. The meals seem institutional but reasonably Acceptable. The total Cost is a little on the high side.

Overall care and attention is very good. The staff is certainly friendly and demonstrates patience with the residents every day from what I have observed. The facility is clean, organized and appears to be well managed.

The facility was nice and the staff was very friendly and helpful. They were always available if mom needed help or if I asked for anything. Everyone tried to engage mom, even when she wasn’t interested. Mom had some angry times, refusing care or meds, and the staff was very good about calling me to help convince her that it was needed and they were trying to help her not hurt her. Unfortunately, mom was unable to experience the activities offered, including going to the dining room. Meals were brought to her room, but weren’t always “complete”. The hospice team from Capital City Hospice was awesome, from the beginning of care to the end! My mom passed away four weeks ago and I have yet to hear from anyone at The Avalon. Very disappointing!

They are pretty good. Sometimes it feels like they don't communicate with each other very well or with the family members. But the food is good and they are responsive if you reach out to them. She is overall happy there.

Very good, I have never personality met the [name removed] and would like to. The caregivers are very something come in a help and check in on me. [names removed] (nurses) are wonderful!

Excellent place to live. We picked this community because of the recommendation of my daughter who had people she knew there

It's in a quiet setting, it has an outdoor Garden space, and is well maintained. Based on the experience I have had so far, I would recommend this community to other families

We had a good experience and would recommend this to others. Staff was very good. They took good care of my dad. The activities were very good. Barb who ran the activities was super with my dad. My dad wasn't always sure about joining in. [name removed] was able to get him to somethings. We met a lot of nice residents. The staff is friendly and as best they accommodate our needs. Thank you for all you do at Harbour Village.

Heritage Village is a beautiful facility that is located right next to my Heritage hunt community. My wife has adjusted will since moving into Heritage Village.

I would definitely recommend Havenwood! We picked this community because, the monthly rate was 2 grand less than other places [name removed].was denied admission to a facility at the last minute but accepted by Havenwood.

They were able to accommodate me with my time crunch. They had a lot of staff turnover.

The Delaney seems to struggle with medication management . The director has been very responsive to issues but we continue to experience refills not being called in, serious delays for new prescriptions and overall lack of proactive medication management.