LCS

Havenwood is a nice place. The food is very good. Nursing situation is improving after hiring a new nurse. Everyone is friendly. Though Mom doesn't want to be there, she is making new friends and enjoying them.

Wonderful and knowledgeable nurses 24 hours a day, director of nursing is friendly and present for questions and care issues. Mom has a private room and bath facility, utilities are included.

Overall, the Buckingham is a very good Assisted Living Facility, with some challenges in staffing and food delivery. Mom is 90 and beyond the need for excursions, etc., which most people are. Mom gets good care, when care is needed with doctors from the SNF and nurses from the Assisted Living facility being there consistently and helping. The challenges around disasters (hurricanes, etc.) created some health issues for mom as her apartment had no electricity and air conditioning for several days (I think they have remedied this lately.) The food in assisted living is not very good, and certainly not distinctive. The service in the dining area is passable, but could be improved. I think the issue is finding good help.....

As in all places have some really good and caring staff and just there for paycheck. The campus stuck out over other places.

I think the staff was great and very friendly. Activities could have been a lot better. Food was awful in the beginning but I think a new chef came when I was there and it did improve.

It'll be 11 years that I lived here in July. Our activities team and concierge team make this place run. I have made a lot of wonderful friends who are all going through the same phase of life. Our executive director has done a wonderful job changing the culture at Harbour Village.

Staff all very friendly and helpful. Residents all very friendly too. Nurses on top of everything. Activities super. Cleaning service changes. People leave also don't clean everything like dusting. Meals cook but would be excellent if not hot. Feels sorry that caregivers.

The staff is excellent! People here are all very friendly! The meals make me feel like I am going to dinner every night due to the linens and flowers on the tables. I am kept very busy with all the activities.

I am so pleased with the variety of activities that Harbour Village offers especially the trivia and game shows. The staff involvement with the residents is great! Events like the Kentucky Derby and the chili cook off this!

I've been here for 2 years and was reluctant in the beginning but now made several friends. The food is good the staff is great. I would recommend it highly to anyone looking.

It is a spacious, and newer facility, lots of rooms you can have family functions in, the place smells good, they will do laundry daily if needed...the only complaint was the nurse director was never around , but she just left, so I am hoping the new one is more accessible.

Response time for call is inconsistent. Remodeling going on makes parking difficult though they sometimes have valet. Response time to email concerns is within 2 days. Activity staff attentive to residents.

The facility is very nice. However, they were, at times, a little understaffed. I am the son of a former resident. My father passed away on [date removed]. He was only in The Avalon for about three weeks, but liked the experience overall. He said the food was “just O.K.” But he liked the staff, enjoyed meeting the other residents and liked the activities and amenities.

99% of the staff (especially the aids), are excellent. I do have issues with one nurse who refuses to communicate well. But the aids more than make up for her lacking professionalism/care. I don’t consider the food as good or as nutritious as it was a year ago.

1. The overall experience has been good 2. The facility is very clean 3. Most of the staff is wonderful 4. Mom get great care 5. The admin staff are good as far as I know. Once she moved in we don't really see them much 6. I feel we were mislead on food. They assured us the had gluten free but from some issues mom has had it's not truly gluten free. Ex: the bread may be gluten free but when it's warmed or toasted with other bread it is no longer gluten free - it is contaminated for someone with gluten issues. Another thing is the good was exceptional in the beginning but not always edible now. Another time they had chicken salad sandwich. Mom asked for the chicken salad without bread and was told she could have a sandwich or nothing. I hear others complaining now too so it's not just us. 7. Mom has been ill and hasn't participated in many activities but they do have something all the time. 8. Money value - not as good now that we are having to buy food.

The Delaney Independent Living, is a great place to live. My uncle who is elderly owns a beautiful home but could no longer live on his own. After visiting a number of places we settled on The Delaney at Parkway Lakes. The staff, the atmosphere and the food are all A+.

Facilities well-maintained, staff very professional and friendly. Facilities well-maintained, continuum of care

When it comes to the care service's its a 4 from aids, 2 from some nursing staff. Activities we liked even though Mom didn't join in. Yes, we would recommend Heritage at Irene Woods to other families based on the experience we have had so far.

I think one of the important things for me in making a decision in which facility I would live in is the fact that it was smaller and it gave me the opportunity to meet just about everyone. I also like the idea that if I should need assisted-living, I would not have to move that to was important to me. I like the idea that Havenwood in Richfield is in a community neighborhood and just kind of falls in. The activities and the events coordinator are wonderful. They are in the process of hiring some new people for the kitchen and I think that will be a good change. The top Chef here is amazing and we have a wonderful breakfast and lunch the evening dinner needs huge improvement. So I am excited about hiring another chef. my family is very welcome here and enjoy coming to see me. I also like the fact that there are laundry facilities in my apartment. The maintenance person here is also a great person to work with when I moved in and there were any things to be fixed they were done immediately. Nothing is perfect, but I would say the major concern are the evening dinner meals. One other thing I would like to mention is that I think that the resident council meeting should be for the residence without staff involvement. When residence mentioned anything that would be a concern we never hear what the staff has in mind to address that residence concern. It would really be nice if someone could come into our facility and talk about a resident council meeting and how it should be organized and set up. I'm kind of thinking that's all I have to share. All in all is a great place to live.

Care team is very compassionate. Figuring out the rules of the road (getting nurses to call you back, who to talk to about procedural things) was really hard.