IntegraCare

My loved one was very upset with the quality of care, attention to medication requirements. My opinion is take it off your list as it only proves that you get what you pay for. They used unqualified people and failed to give medication as prescribed.

Our family was very disappointed with Chestnut Ridge. They made a mistake in our loved one's medication. And they were not very attentive to him or very aware of his condition. The cost is great, but we've learned that you get what you pay for.

I would not recommend this community to anyone. My loved one was only there for 4 days. We found our loved one in clothes that weren't his. Our loved one was left alone. The staff said that it was shift change and he would have to wait, since he was alone. My loved one got an infection due to him not being checked on. They wanted to charge for the whole month, even thought my loved one was there for only 4 days. I feel they are short staffed.

[Name removed] REVIEW' Glen Mills Senior Living-EDITH W. (continued 'part 2' after"because if all the bells and whistles going off!") NOTE: Facts contained herein can be verified thru PA Dept. of Human Svcs. and/or PA State Police. ....I'll NEVER forget that comment of disinterest as long as I live! After reaching Dad's room, I found him in ACUTE RESPIRATORY FAILURE!!! No one had given him the doctor prescribed albuterol because no one had looked in on him to see if he needed it or not, violating specific doctor's orders to "keep him on a short trigger"..keep a very close watch on him. I didn't even need a stethoscope to hear the gurgling of the accumulated fluid in Dad's lungs. He had all the covers up on him, all his clothes were on plus a sweater and a towel was folded in half over his head, he placed there to keep the light out so he could sleep. No checks on him, no care, no albuterol, NOTHING! Dad's Death Certificate reads at letter 'D': Cause of Death- RSV as the originating cause of Death.Glen Mills Senior Living even failed to get him to the Emergency Room as they had done for Mom without doctor's orders. I had to drive him to the Energency Room myself, as no one offered to do anything for him. And we're paying over $6K per month for this? As for Five Star parent company...they're no better. The Reg. Dir. of Operations, the Reg. Dir. of Healthcare Svcs. and the Pres. and CEO did nothing. After Mom's return from the hospital, we reported incident after incident in accordance with our Residency Agreement. One such incident whereby a nurse who was giving a breathing treatment to Mom by mask, strapped the mask over my 91 1/2 ye old Mother's face and left the room, for getting to turn on the air compressor that supplies the air to breathe in the mask along with the albuterol and budesonide medication. When the nurse saw me arriving downstairs, it surely reminded her of something important, BECAUSE, she literally raced up the stair tower steps(I took the elevator as usual),arriving together at Mom's front door. Both of us entering as the Nurse exclaimed: "Oh my God, I forgot to turn it on!" as I watched Mom's rib cage rising and falling quickly, with her gasping for breath I saw the mask on Mom's face. Both Corporate and the facility disavowed the fact that Mom was almost suffocated ; instead promoting the statement that "the nurse never put the mask on Mom's face and had been called away on another emergency! AND that "she didn't suffer from any clinical issues!" Our family experienced total denial! WHAT A LIE! I was actually there and I saw the mask on Mom's face with her gasping for air when I entered the room with NO AIR COMPRESSOR RUNNING, just as the nurse had exclaimed. with my own two eyes. Do you want LIES AND COVERUPS as a main ingredient of your Loved One's care? Even the PA Dept. of Human Svcs. did nothing as they were trying to get the facility's 'Provisional License' restored to 'Regular Lic.' by October,2019. Because of this, the incident has been referred to The Insoector General of Pennsylvania's Office with Senator [name removed] spearheading the investigation into the PA Dept of Human Svcs. inaction concerning the facility negligence, including our Father's wrongful death and our Mother's breathing treatment gone horribly wrong and an additional matter I have first hand knowledge of, per the PA Dept. of Human Svcs. report to Corporate Pres. and CEO of Five Star: of a woman who choked to death on a hotdog while eating in the dining room at GMSL. A report was filed with the PA Dept of Human Svcs. indicating that firstly: no staff members in the Dining area at the time had training in performing the 'Heimlich Manuever' and secondly as I read the detailed report that: no one had called for EMT assistance until 17 minutes after the female resident lay aspirations on the floor.When EMT's arrived in the dining room, she was deemed dead at the scene. Is this the type of facility you want your family member staying at? Don't chance your Loved One's lives at this despicable personal care facility. Yes it is a 'personal care' facility and it is NOT covered under the statues of 'Assisted Living' facilities covered by the Bureau of Hearings and Appeals in Harrisburg, PA . Our own attorney didn't even know this, but now YOU DO!! The Five Star Corporate Attorney Firm took advantage of this and had our Dear Mother evicted..yes, evicted at 91 1/2 years old because the Judge declined to render an opinion since his Court did not cover 'Personal Care Homes' and a PA Dept. of Human Svcs. Licensing Manager, who wanted to restore the facilities 'Provisional' license to 'regular' license wrote a letter stating that our Mother was "a burden to the facility" and our family did not have further funds to fight the case. It cost us $5K in attornies fees, a life changing upheaval for our Mother and a New Community Fee of $3,500 at Sunrise Assisted Living which, by our personal witness, is far superior in EVERY way to what we experienced at Glen Mills Senior Living. The Director at the PA Dept. of Human Svcs Headquarters in Harrisburg has been given the assignment of investigating all of the elements of this horrible Senior Living experience...one of total incompetence! Please check for yourself, if you desire further substantiation prior to making your decision. Go on the PA Dept. of Human Svcs and enter in the appropriate fields: Personal Care Homes, Southeastern Office Delaware County, Glen Mills, 19342, Flen Mills Senior Living and go from there, perusing all the violations submitted to The Corporate Pres. and CEO's office. Thank you for caring enough about your Loved One to heed this honest, but painfully accurate review [removed] Mills Senior Living now appears to be under new ownership..No longer Five Star Senior Living, but now SNH Penn Tenant LLC, also located in Newton, Massachussetts, however. Recommend investigating further into their 'new' operating license that runs from [dates removed], keeping in mind that it's only a piece of paper. Based on your knowledge of all the lying, corporate deceit and governmental philosophy "it's better to cover up negligence and evict one person, than to shut down a facility for negligence and displace a hundred peoole!"; you are left with the decision.. "Should I place my Loved One at Glen Mills Senior Living?" I think not.. anywhere else is where you should go. Goid luck to you... and God Bless.

Disgusted. Disappointed! They sell you the moon but they don't deliver on anything. The community has a culture where management lies. We strongly advise that you Do Not entrust them to care upon your elderly loved one.

This place looks good at first, but they really let us down! I would recommend you speak directly with the director about the care that your loved one needs. The sales director fed us a line of BS that turned out to not be enforceable by the staff. And they had a big attitude about how little they were actually caring for my mother. She does wander, and they could not keep her secure because the supposed "secure" entrances and exits were all open due to renovations. I was promised in my preliminary meetings with the Sales Mgr. that this would not be a problem. My mom was there less than a week when I got the call that I had to get there as soon as possible to move her out. The temperature in the building is very inconsistent. The food seems ok, the water fowl lake is very nice, but the communication between departments sucks. They put my sister and I in a very difficult position, I will NOT recommend them to ANYONE. Too bad, as it is probably going to be a very nice looking place after the renovations are done.

Do NOT send your loved one here if they have any Memory issues. The staff there are totally unable to handle even the most basic of memory care issues. My loved one has dementia and the staff there decided to send her to the ER for a basic dementia symptom. They were asking us how to deal with the situation when we are paying them to provide those services. If all you need is an apartment with food served and basic services, that is fine, but don't believe them when they claim they understand memory issues, it isn't true.

The review is of the Memory Care Unit. It is understaffed, especially on the overnight. Aides will take a break while leaving the remaining aide alone. They encourage hospice because they do not have the trained staff to deal with Alzheimer's patients. Hospice could get my parent to shower every time they visited; only the Woods' social director could get my mother showered. No aide or MCU supervisor could do it. The activities schedule looks full but out of the 20-30 times I ever visited, at all different hours of the day, there was only one time that the scheduled activity was actually occurring. A resident was able to escape through the patio gate and was missing for at least an hour. They claimed there was an electrical problem with the alarm, we think they ignored it for too long. All of the wheel chair bound residents are gathered in the dining room every day and spend the day sleeping there. This place looks great, but looks are deceiving!

Commonwealth was not the right place for our loved one they should of never told us they could take her in - within the first week our loved one had fallen twice. The quality of care she received was not appropriate for her at all

Our tour was awful, I would not recommend the facility to others. We walked in and it was so dirty that we wanted to leave right away. If the man showing us around was not so nice we would have. When staff were wheeling residents by a lot of them smelled like urine. It was not a good tour experience.

We had a terrible experience. They messed up our appointment to come tour and were very unorganized. If they were that unorganized just with setting up an appointment, I knew this would not be the place to put my loved one.

Very disappointed in this place!!! My father did not at all received the care he needed, even with doctors orders that needed to be carried out to ensure my dad’s health! Even basic care such as showers and hygiene was neglected on many occasions! Despite voicing my concerns multiple times, nothing ever changed!!! No one ever helped my dad with incontinence care, and a bedsore resulted. I very often had to perform care for my father due to their neglect in doing so. The executive director acknowledged that there were “MISSES” in my dad’s care, but that he would speak to the nurses to try to rectify this. “MISSES” in care caused my father pain, lack of dignity, and health issues. The place is very understaffed and uses agency nurses constantly to try to keep the place going. Call bells go off and are unanswered for long periods of time all the time. I hear the call bells ringing in the halls for extended periods and no staff are even around checking on people or answering them! The lack of care my father received is unacceptable! We moved him out last week, and he already is doing so much better! Shame on Glen Mills Senior living!

Do NOT put your loved ones here!! My sister and I found ourselves in a legal situation with a hateful stepsister who placed our father in the Exton Senior Living facility. The staff was so uncooperative it was unbelievable. They had no respect for the fact that we were his only two children (who were in no way estranged from our father). We had to get our 91 year old father to insist they put us on his Emergency Contact List. And even after he did that, they never contacted us when he was put into the hospital. He died the next day and we had no time to get there. We could barely get them to bring him a phone so that we could talk with him. Both my sister and I live states away. It was a horrible and depressing experience to say the least! Do NOT put your loved ones here!!!

I have seen first hand multiple times the miserable and at times rude staff at this facility. I am able to witness this because I am not a family member. The dining room staff is beyond miserable and rude. I have never seen a pleasant worker in the dinning room and the food and service is horrible. You do find a few pleasant and helpful employees but they are few and far between. I have been to multiple facilities where the staff and quality of food served is wonderful but not here. God help those that can't communicate in a place like this and for those that can they may think all facilities are like this but that can't be further from the truth. They are continually understaffed which effects what little quality of care they do get making the situation even worse. I will say that the facility is clean but that is about the only positive I see. The few daily events are basically the same every week. So there is very little to do. Please take the time to look around before placing your loved one here. This facility needs to take a hard look st who they are hiring starting in the dinning room and insure they have enough staff to meet the residents needs. There is barely a warm welcome when entering the facility which should be the first warning sign. I see what they don't want families to see or know. Please please please look elsewhere.

This was one of the worst decisions we had to make as a family. I can't even count the number of times I was made to feel uncomfortable by all of the staff members when visiting. Constant dirty looks - perhaps because we knew the poor quality of care that was going on no matter how many hours were spent trying to collaborate with staff members how to make things better. How to respond when an emergency call bell is ringing instead of ignoring it for over a hour. As the level of care increased, they insisted they could do it (probably just for the increase in money) and FAILED miserably. My blood boils any time I think of this place and I absolutely do not recommend it to anyone else thinking of putting someone they love in here.

My Aunt lived at Glen Mills Senior Living for about 3 weeks, after Glen Mills determined that they could provide the level of care that my Aunt required. Less than a month after she arrived, my Aunt was rushed to the local hospital in respiratory failure and diagnosed with both flu and pneumonia that the Glen Mills medical staff was unaware of. She died five days later. The Pennsylvania Department of Human Services, Bureau of Human Services Licensing, just completed their investigation of the facility and found them negligent in the care of my Aunt. We are considering legal action.

My mom lived there for 7 months and the only good thing I have to say is the nursing staff was great. My mom was personal care.When she passed away within less then a week they emptied out her apt and threw all her belongings into an empty apt. It was very disrespectful and they rented out her room in less then a week before we could get there to collect her belongings.She passed We had the funeral then went to collect her belongings.It was a very emotional time and they made it even harder plus they are suing me..a single mom for the money my mom owed..I would never recommend them..very fake.. pretending to care but it all comes down to money