IntegraCare

I found out from Abington hospital ER that my mother was in ER....not a word from Commonwealth...not a word. Don't depend on staff to respond quickly to emergency situations and dont expect to be informed by commonwealth if your loved ones goes to hospital or has some other emergency.

Was not at all happy with the residence. There were many issues and the biggest concern is lack of communication. For example, my father fell and received a gash on his head. No call that this happened or that he was sent by ambulance to the hospital. My mother and I found out three days later when we asked why he had staples in his head.

My dad did not participate in the activities, but the activities person did include him. Overall, I was highly disappointed in the responsiveness of the business and health staff to questions and concerns about my father's treatment. Even at the end after my father passed, there was a bill for [fee removed] we could not get satisfaction through a conversation. My father was transferred to a skilled nursing facility in which he was provided with better care. Commonwealth was a private institution... But the medicare facility took much more interest in the families.

Positives: Beautiful view of the lake, bright open dining room, near the turnpike, nice spots to sit outside, overall look is clean and pleasing, some caring staff members, food is pretty decent. Negatives: High turnover rate (including admin), staff do not receive sufficient training (as said by the director herself), lack of responsibility. Staff breaks expensive medical equipment and is not held accountable. My father has had meals skipped because they forgot him. He's also not received medication. Emergency button had been taken away because he needed to be changed and had been sitting for over two hours. Promises are made by admin with no follow through. Liquor has been stolen from room. Legal, medical decisions have been made without going through the proper channels and without family consent.

Prices went up, meals are awful and safety of residents is so low on their radar. We actually just took my Aunt out of Commonwealth and she is thriving already. You shouldn't have to pay extra to have care takers come in to care for loved ones. I would NEVER recommend this facility. We came so close to contacting an Ombudsman to look into the care but family members were afraid of retaliation.

My experience was not favorable. Poor. Although my apartment was to be cleaned, I believe once a week. Although a cleaning was favorable, the scheduling was off, it was not cleaned every week. I had very little contact with the staff, but they were friendly and helped when they could. The meals were not good at all. One of the residents that sat with us at the table physically sick during the meal period I believe this happened three times in the short time I was there. No one came to assist the poor gentleman. I had to run around and try to find some napkins To his face and hands, it took quite a while to have somebody clean up after the incident One last thing was the rent. It went up shortly before I signed in and after I left less than a year later it increased another. There was not much activity planned for the residents.

The second fall was 2 weeks after she got back from hospital/rehab care from the 1st fall. My mom fell and broke her C1 and C2 on her third day there. Then, when she came back from the hospital and rehab, she fell and broke her pelvis and hip. They never called me or her to see how we were doing during her absence from there. It was just a nightmare. It literally changed the trajectory of her life. She passed away in October.

Moved a loved one in and have seen a steady decline in the care. Significant staff turnover. The sofa in memory care is unbearable to sit in due to urine smell. They covered with a moving blanket. The food has also been pretty bad. Would recommend looking at other facilities.

I previously gave a bad review but I am going to change it for now because the new management needs more time to straighten the problems out..Hopefully! If all goes well I will update again with a better review. And sorry for not giving them a chance.

We took both of my parents here for the tour and I had informed them beforehand that we needed 2 wheelchairs. When we got there for our appointment, we had to wait an extra 20 minutes for them to try and find a 2nd wheelchair. It made me wonder what else they may miss since that was not done before we got there.

I would rate them high at first, but closer to the end it was not good. My dad was in a lock-down unit with other dementia patients and they reduced their staffing to 2 staff members per 16 people. I would not place any blame on the front-line people here, management just does not properly staff. I would not recommend this facility. It has been 50 days and counting and I am still waiting to be reimbursed after my dad has passed.

ESL is not currently a good facility for the memory care unit. The have had a lot of staff turnover the last year. So, no development in operational improvements. They had staff that was not providing good care. Short staffing levels at various times throughout the day. Supervision is limited so limited training and knowledge of who does and does not do a good job. So, family can not be comfortable with their care of their loved ones. But, the current staff is making some progress to have the same staff in the unit so they can know the residents and their need and behavior. And the residents can start to know them and feel comfortable with them. They have dismissed several who were not providing good care for the residents. But, still a ways to go for good care.

For the most part it’s good . They have an extremely high turn over of staff members . The staff is friendly . You do hAve to remind CNA’s of certain duties at times and make them aware that you are keeping an eye out . The grounds are beautiful with the lake view and all the ducks and swans . You won’t find a nicer setting . I wish they paid the staff more money to keep the same people working there . It would be much easier for the residents . All in all it’s a nice place . I know no place is perfect

I would not recommend this facility. They let their residents sleep all night in their own soaked urine bedding. When asked to have your loved one walked to the bathroom, they say they will and things will change - but sadly nothing changes.

Very dark and depressing entry and hallways. Reminded me of a funeral home. Apartments were big but not conducive to senior living esp. stoves and bathtubs. The employee giving the tour was totally uninformed about the facility. Not impressed at all.Very few residents out and about. Seemed deserted!

The first time walking in, I knew this wasn't a good place. The managers that work at The Landing are very rude and have no gratitude. The food is very gross. Someone was waiting 40 minutes just to get some soup in his room. I don't recommend this place. STAY AWAY. The only good thing is they keep it somewhat clean. Also, the aids are nice, but some of them are very young. It is very expensive, and I think they have changed the name a few time, for an odd reason... Anyways, take your loved one somewhere.

My loved one was here for a time, and our experience was not a good one. They're all about the money here. They were lacking in every category, activities, friendliness, care, food, etc. From the management all the way down the care staff everything got a thumbs down, service was slow, impersonal, and poor all around. The only thing they were diligent about was making sure their bills got out on time.

I moved in on a very warm day and there was NO air conditioning available. No Resident Ambassador came by to help me get settled in. The way meals were provided was VERY CONFUSING. The plumbing is broken. My close washing machine did not work properly. No cold water. Had to fill a bucket at the kitchen sink and carry it to the washing machine. The close dryers are VENTED INTO the wash room and then the rest of the appartment. YUCK!! Activities are set up for very old people. I am in my early 60s and found very few activities worth doing. Maintenance was VERY SLOW to respond to any requests. Had to wait 3 days to get cable hooked up. Never got cold water at the close washing machine. The building was VERY LOUD during the night. Could not sleep.

-5. Could not be worse. Moved in to a very HOT apartment. No AC. Can't properly clean clothes. Washer does not work right. No cold water. It stinks. Dryer is NOT vented outside. It stinks. Can't sleep. LOUD Noise from a machine somewhere above. Starts around midnight. Keeps running till about 3 am. $400 in rent is wasted on a food allowance I DON'T need. Very few activities for me. No one plays cards. Maintenance is very slow. Takes at least 1 week to respond to a request. Management is very ineffective.

Do not send your loved one to this AL. Don't be fooled by the pretty front lobby - Fresh paint & new furniture cannot fix poor management. Call response metrics are false- they turn off bell & return an hour ltr to keep high response metric. One med tech uses racist language & her domineering attitude permeates the place affecting other staff. Management does not reigns her in despite formal complaints & notices to corporate offices. In fairness, there are a few good aides, but overall there is no "care mentality" like other places-it's more like warehousing. My loved one waited 3 hours to have her brief changed. Medication management is a ripoff forcing you to use their 3rd party service and the "Wellness" Center is a joke-run by an unchecked incompetent unqualified administrator. Medication errors are not uncommon. Staff trash residents rooms & do not clean up after themselves. On the plus side, activities programming, facilities maintenance, front desk, & food service are good.