IntegraCare

I would love it if the residents could get their bathing on a regular basis.

It's a nice place and the fees are more reasonable than other. There was a staff member who was very rude, and loud, towards my spouse. They need to improve on their staffing.

We really like the communication from the staff as far as everything regarding our loved one - since they were so communicative we got regular updates. However they memory care unity is fairly small and mostly includes personal care patients as opposed to memory care so we felt they could improve on the memory care unit and improve on the care capabilities

Our family had an in person tour and it was just an okay experience

Colonial Courtyard Tyrone had a case of Covid when we toured. I just didn't feel the place was quite clean enough for my preferences. And we never did get in to see the Alzheimer's section. So I didn't feel we got a good enough tour.

Our family had an in person tour and our first impression was more just neutral. Nothing really stood out in a negative or positive way.

The staff was very helpful initially but after my family member fell we could get very little information as to how it had happened. Also to be noted my family member was only there 9 days as he passed away two days after the fall. A long term stay individual may have more insight into overall satisfaction.

beautiful view of the large lake from almost every angle. staff was amazingly freindly. menu looked very tasty with lots of good choices. room sizes kind of smaller then i would have liked. price very reasonable. residents seemed interactive and activity schedule looked pretty good. pets are allowed if you can care for them. only thing i wasnt crazy about is the hallways to the rooms had a very apartment feel and not very homey.

If mom had not fallen and gotten hurt I would have given this community a five. This is a smaller community and the staff were very nice. Mom seemed to like the food and she went on two excursions while she was there. They did offer daily activities including making pastries. This is a nice community and it is close to the hospital. She had a large room and bathroom. The check in went well. I think they were a little short staffed as mom also did not get one of her medications while she was there.

My mother was only at this community for a short period of time and I have to say things just went okay for her. The staff where nice and seemed to be attentive to her needs but there was a general lack of organization in this place. I thought everything from the meals to the quality care was just average.

The staff are nice, however I feel they are a little short staffed. The food is ok. The community is clean and well taken care of. They have minimal activities available. This community has the amenities my dad needs at this time so it is working well for us.

I was able to take a tour of this community and I just did not like it. The staff did answer my questions, but I got the feeling that they really did not care it was just something to say. I thought the community was decent, but just not the right place for my loved one.

My grandfather resided here for 3 whole days and had a set back and needed to go back to the hospital. We were told he was welcome to come back then 4 days later the director said she would go assess him and decide she never assessed him and said he couldn't come back. They wouldn't refund much of his money and now has no money to go anywhere else until next month and he will be discharged soon from the hospital. They had no consideration of his condition and he is a veteran.

The first thing that happened as we were waiting for our appointment here was that a well-appointed woman with a walker said, 'If you want to have a heart attack, stay on that couch. You will hear things that will give you a heart attack. People screaming and no one helps them...' She was clearly addled, but it was not a good first impression. I didn't think The Landing was a good fit for my mom.

This facility had a nursing home feel. I was looking for one with a community feeling.

I really was not impressed with this facility. Bambi was very helpful but there just seemed to be something missing. In the memory care area there was a smell (not sure what it was.) I just didn't have the good feeling that I had a Creekview.

Our family had an in person tour and we were just really disappointed and underwhelmed. It looked like a converted Days Inn, and the day we toured it was over 100 degrees and they just had the residents sitting out in their wheelchairs. It was just not a good first impression.

My parents have lived here for 6 months they promise and tell you what you need to hear and once you get moved in you get to see all the flaws they can't keep good employees because they over work them there isn't a nurse their everyday and the weekends they don't have enough employees to take care of the residents . I know all this because i am involved with my parents care i am there every day. I have brought all these complaints or concerns to the director and she just [language removed] and agrees but does nothing. I am looking for a better place for my parents i did a better job my self when they lived in their own home. I feel sorry for the residents that have no one to speak up for them.

They are not monitoring her oral care and as per state regulations she is not able to keep her tooth paste in the room. So, unless they bring the tooth paste to her she can only brush without it. I took a dentist recommended tooth paste to her on a Thursday and found that it had still not been opened on the following Sunday. And, I had removed the old tube of paste. They tried to tell me that sometimes they us their own tooth paste, which is just a lie. If they use any of their items they charge you for it straight away. I took her to the dentist for a cleaning and the hygienist said that the plaque build up was beyond belief. I'm guessing that this had been going on for quite some time. I don't think they have enough staff to properly care for all the residents. I'm not thrilled with the level of care she is getting.

I was looking for a place to bring my husband for a little while but I didn’t like it here and did not want him to be here. They didn’t have anything ready for when I was there visiting. It’s a closed-in facility so the residents can’t get out, they keep everyone locked in and it just felt like a jail. They were nice and clean but I didn’t like the way they did business. They wanted my husband to have a chest x-ray done, but he didn’t need it. The sales woman came to my house and asked us to fill out an application and told us that there would be a room available for my husband, but when we got there she did not have any rooms available. We drove all the way there and then had to go back home. I don’t think the sales person is very professional. When she calls, her number shows up as unknown and isn’t able to be called back. We even called the facility to make sure everything was good to go when we were on the way and we were told to come on in. There was no communication at all. I don’t recommend them.