Great Lakes Management

Generally the room his room was not clean when I visited. Generally the quality of care was poor when I visited something was always amiss with my that's care. Sometimes they would hustle in when they saw me and kind of act like they were always on their way. The food look like crap and my dad hated it all. I think the activities were lame. Not a lot of off property activities like going to actual church or going to the actual grocery store and they have the van but they didn't take people out. They're very quick to send my dad to the hospital when things got dicey without really giving us time to help. Some of the staff had extremely long fingernails which is not conducive to care of others. Many of his items went missing including his [fee removed] hearing aids. So generally I would not suggest this place to anyone. Sorry.

My experience was not good. I was looking for a place that my mother. The caregivers were inattentive. They were sitting with feet kicked up, and one man was sitting on top of the desk. I was not even greeted by any of them.

My mom has been @ The Glenn Cottages for a few months now. 1st her electric razor disappeared. Then PJs worth $50. Recently a $150 hooded cable knit sweater from Ireland disappeared along with a hoodie. One day magazines were spread around her chair on the floor. Fall risk. Yesterday I stopped by at 1:30 pm and she didn’t have her teeth, which meant she had 2 meals without them. She also didn’t have her hearing aides. Sometimes she has someone else's glasses on. Today no glasses. D/T being a fall risk she is also supposed to have hospital socks with grippers or shoes. Neither today. She recently broke her hip @The Glenn. When I voice my concerns I am told by staff that I have been warned multiple times not to talk to staff. (Not true). The director stated they had young girls working there and she was afraid of them quitting. She did ask me not to talk to staff at that time. I should be able to advocate for my mother. She’s moving as soon as we can find another place.

My father moved out from Broadwell 2 months ago. The facility is perhaps too new. They were short staffed always in the kitchen, nursing, housecleaning, and bathing. Many others are moving out too. It is important that others thinking about moving in know about the problems they are having. I would not recommend them at all.

There is not a nurse on duty after 4pm or on the weekends. She doesn't get her medication for days before we find out. We have been through several nurse managers and its only been 7 months. Needless to say,, new problems with each turnover. Staffing is mostly pool or temporary staff. There is no way to reach anyone after 4pm.

1st. Management needs to be improved upon. In decisions and difference of procedures between the various management personnel are troublesome and indecisive to the residence. 2nd. The meal plan has changed three times in the just 12 months that my loved one has been a resident of the Talamore. 3rd. Housekeeping is not set up in structured. They don't seem to know whose signed up, what they signed up for, and the frequency, and that's without commenting on the quality of housekeeping that is provided. It seems staff is constantly changing. 4th. The kitchen does not seem to actually have a chef. More of a kitchen manager, to a meal program that is contracted out. Weight staff is constantly changing, doesn't seem to be trained, and therefore the quality of service the knowledge of what is going on is confusing to the staff and the residence. Food quality is substandard for this type of facility. The menu options and meal design doesn't seem to be consistent. What they say is the meal evening meal for a day when you actually order is different. And staff can't answer any questions or provide any substitution yet the kitchen has substituted for what's on the menu. 5th. Policies change, example: 4th floor was designated as Independent however that changes. I suspect this is just an example depending on what management needs are to increase income. 6th. Most changes are unannounced to residents. Conversationally with other residents, commenting at meetings or "complaining" has no impact. Suggestions by residents for additional supplies are ignored. 7th. When I attempted to inquire about the details of Assisted Living: pricing, benefits, criteria for level identification etc, I was told they could not share that information with me. These are just overall representations of the areas of concern / disappointments. I could not, in good conscience, recommend Talamore.

Executive director has not answered any of my attempts to talk- then the rent raises and I'm done and moving mom out- terrible review I'll give to Broadwell for anyone.

The Memory Care staff is terrible. We are looking to move our loved one as soon as possible. Management only pays lip service to the issues with staff sitting on their phones while patients go unattended.

They are doing well with the food and activites. They could do better with, communicating the billing procedures, and the leasing process. The administration staff is terrible.

We moved my grandmother into Broadwell when it was brand new; we loved the physical space - so light and open, and made allowances for it being new (no activities initially, still hiring staff, etc.), but during the several months she lived there, the care actually got worse. Many of the initial staff left over the course of those months, not only aides but many of the directors. My grandma has dementia and staff were supposed to be helping with dressing, bathing and escorting. We were paying for these services but they were not being consistently done. By the end of my grandma's residence staff were not escorting her to any meals; instead another resident who also has memory problems would come to walk down with her. Staff were very slow to respond to inquiries - taking days to reply to calls or emails, sometimes not responding at all. There was no cleaning staff and the cleaning done being done by the aides was minimal. After the culinary director left my grandma was hardly eating. We moved her to a new assisted living community and both her improvement and the improvement in the level of care at her new community has been amazing. If your loved one needs any type of assistance I strongly recommend looking for a different community.

Beautiful place. Nice common areas and nice units with a variety of floor plans. Food is good with a nice variety. Assisted living plan is pretty much a farce. Weeks go by without anyone coming in to clean or do laundry. Daily nurse visits, what's that? The place is woefully understaffed. If you want a nice place to stay and not cook it's probably a good choice. If you need someone to come help you with something, I'd look elsewhere.

Our loved one really likes the apartment she has for what it is - it is upscale, clean, spacious and new which is actually what drew us to the community. However our loved one is needed and paying for certain services and unfortunately she is not getting them, so they could work more on bettering their follow through process.

Some things the Broadwell Senior Living community could improve on would be their record keeping, their response time to call buttons and their overall engagement with the residents. If your loved one needs any type of assistance, and they need to rely on the nursing staff to monitor, do check ups, or any extensive care, this is not the place for them. Even if your loved one is fine now in independent living by may end up moving to assisted living, we would still not recommend having them stay here.

I know with covid many places are short staffed, but they hire unqualified and very poorly trained RAs who don’t stay. On my atour exaggerated claims of services, and activities offered and what exactly is done don’t match. Poor communication, inconsistent food etc.. Never sign a month to month lease for their last increase was $500/month and it could be increased at anytime. In the end it felt more like a nursing home and depressing.

I would tell other families they're better off hiring home help than going here. I think that's true for any community. For what you pay for, you might as well hire your own help. One of the main reasons my loved one chose The Glenn Hopkins was the activities. They have an activities sheet that makes it look like they have all these activities, when in fact people don't show up for them. Before moving in, we explained that she really likes to play cards. They said they had tons of cards and Bridge players. After moving in, that was not the case. And they didn't really do anything to help with that either. She would show up for an activity, and there was nothing. They didn't have anything where they tried to integrate the person into the community. There was no real orientation/integration procedure. Also the food was not good. Often she was sick from it. It was very salty. And if she would ask for something simple like a banana, they wouldn't have it.

What they told my mother and what they provided were two different things. 1. Food quality inconsistent and run out of food at meals. 2. Nurse on staff, but only available in bldg. M-F until 5 then on call. Not in bldg on weekends. Not available for independent living. 3.poor staffing and not well trained. 4. Poor RA response time for assisted living residents. 5. No regular transportation for anything. 5. Owners show lack of concern. Rent just raised $500/month equals $6000 /yesr for all residents (seniors on fixed incomes). That’s up to a 30% increase.

The residents were very kind. There were many promises made and I think it is because they are challenged finding residents to fill this beautiful new facility. It was a constant change of staff and also really short staffed. Meals could be difficult to get delivered due to staff shortage. Housekeeping was RARE if at all! It is a BEAUTIFUL facility. It has the potential to be amazing... however think maybe it needs a huge support of experienced senior living staff and staffing that supports this. If you or your parents need some help, or potentially could need help I would strongly encourage you to keep looking. Maybe with a little more time to get where it needs to be to be, supportive and appropriately staffed , then it may have the ability to provide the care you or your parent needs . I am only writing this review, as I wished this was out there when I was looking for my parent.

They promised my father timely assistance for toileting, e.g., and yet he waits much longer. I believe that they are chronically understaffed.

1 star. There were very few activities and a disinterested staff in Memory Care. We moved mom within two weeks.

My mom was in the assisted-living originally and then moved into memory care. These numbers are regarding memory care. I ended up moving her out of there because it was so bad. The memory care facility has received multiple complaints. It is very hard to understand the staff. A lot of the caregivers need much more training would not recommend this memory care facility.