Great Lakes Management

On our initial tour the staff members were very friendly, and the cleanliness of the community is a 5 star, but our loved ones individual room would get a 3 star. It is a newer community so it is very inviting, but w are having some issues. A lot of it has to do with staffing issues which we know all communities are struggling with. sometimes it takes them longer then usually to get to our loved one when they press the help button. There aren't as many activities going on as we would like, so right now it is just not really meeting expectations.

There are only 20 residents at this time. It is new and beautiful. The apartment is very nice for our loved one. If all amenities were available it might be better. Things are starting to slowly open up here.

I appreciate [name removed] giving my Dad a great tour. This facility is in the mid-range for cost but the bedroom is small. The pro is that it is close to Southdale Mall.

I found this place to be too dark,it had dark woodwork, the hallways were rather narrow. It just was not inviting, actually rather depressing atmosphere. Otherwise it seemed to have all the necessary amenities.

Very nice but Dick felt it was a little too upscale for his needs and background, and he might not fit in.

Our experiences in this community have been good for the most part. The community looks great, they keep everything very nice and clean. Most of the staff is excellent while a few need more training and supervision, particularly some of the overnight personnel. The Care Unit section is understaffed for handling the special needs of some of the patients in that area. Many activities and special events are offered. The food is good. The management staff is friendly, helpful and cooperative with family.

Mother has been here 3+ years. Place is very clean, staff very friendly and helpful. Meals uninspired and bland, though most of the wait staff (mostly young students) are cheerful and friendly. Additional services are very expensive and a very poor value. Tenants are required to pay for cable, whether used or not. Med and nursing management easily add $350 to $500 per month, for minimal service, and management (Gentle Touch) is argumentative, defensive, and need to be checked on constantly.

Needs something less like city. Pond and benches near by would be nice.

St Therese in New Hope a wonderful place, but not a good fit for Mom, apt's too independent and removed for her situation. Place is not updated enough for w/c accessibility either! Activity room teeny, hallways narrow etc.

Large facility. Able to meet many different levels of care. Food choices good. Activities were average. Staff was involved with residents and residents knew the staff.

The facility is beautiful. There has been no activities director for 3 months. Most of the good staff is leaving, including the director.

I have a dear friend who has lived here for several years. On multiple occasions she has told me about lack of adequate food offered- - ie, no bread for breakfast. This means no toast whatsoever. This has happened more than once. Other times, There was no dessert at dinner, or as a last ditch effort, a package of mediocre cookies were passed around. These are just a few of the complaints re food, there were more. And they were ongoing, it was not an isolated incident. These folks look forward to meal times and have prepaid for their meals. This poor service is horrific, IMHO. If I worked here and saw no bread available for breakfast, I'd hop in the car and run to the grocery store and buy a few loaves! I am really disappointed in their food service. When I told my friend I wanted to make a complaint about this, she begged me not to- she didn't want to make waves and said she would be very embarrassed. So I took no action. But I note these food issues were ongoing last year and I don't know if they have improved or not. I would not recommend this place, based on Their high food charges and poor food delivery.

After five months, there are still things to work out. At 98 years old, Mother is blind from macular degeneration and very hard of hearing. Some attendants do not announce who they are when they enter her room. They go in and out quickly, not giving her a chance to ask a question or request additional help, even 'tho she is paying for 15 minutes of service time each time they enter. It took three months just to get the food service people to follow her instructions to cut up her food. There are individuals in management and on the attendant staff who are very caring and responsive, but overall, there needs to be more training of the aides, especially considering the cost of care.

The Glenn Minnetonka is a beautiful place with lovely surroundings and right in the heart of senior-friendly Glen Lake area in Minnetonka. [name removed] is right next door, dentist, hair salon, two restaurants, post office, service station and tax prep are also close by. If you or a loved one do not require daily assistance, this is a good place for you. If you require services somewhere between basic assisted living (which is identical to independent living except for the meal plan) and care suites, this may NOT be the best place. Anything extra will cost you (escorts, meal delivery, safety checks, med administration, etc.) and the cost will vary from month to month depending on your needs. You will occasionally be urged to consider moving into the higher cost care suites because of this. Some of the aides are great, while others are curt and rough. The food service recently switched over in the fall of 2017 and has taken a nose dive in quality. Do your homework. Many Assisted Living communities now offer tiered service plans which are determined after a nurse performs an initial assessment meaning you will know yours monthly cost is going to be upfront.

The sale pitch by [name removed] was what we wanted to hear, but the results have not been what I expected. My mom’s medication has been late to were she taking it in the afternoon instead of in the morning before she eats. We were also told that there is a buddy system to help my mom get to know people and be brought to meals and events. She’s been there over 2 weeks and nothing very discouraging. My mom had a gluten diet and lately she’s been eating salads almost every night

Too many things to list to improve on... and I like that she has made nice friends there

Go somewhere they care. I would not recommend to others.

Unfortunately, we are feeling uneasy with [name removed] placement at the Preserve due to what we feel is predatory behavior by administration. They added on medication management without a signature or consent and billed an additional $[removed]k per month. Our guard is up that they are not committed to the best interest of their residents, but in financial gain.

The food and service is bad. Their billing is not honest they show a balance do of over [price removed] and they tell him he owes around [price removed]. per month and will not tell me or my dad what the [price removed]. on his bill is. I think it's against the law to not say why the balance is over [price removed].

Hard to get answers or get ahold of people. Better communication, phones manned, bills broken down by services, more activities on the weekend too.