Great Lakes Management

What we like the most about the Broadwell Senior Living community is the friendliness of the staff. Where we think they could improve on would be having more attentiveness to the residents and their needs.

Overall, Seven Hills Senior Living is very nice. Unfortunately, this home is part of a large group of Assisted Living homes. The staff that I interviewed and visited with while my loved one was in the hospital was totally different a week later when my loved one moved in. They rotate their staff too much. They didn't do my loved one's Assisted Living evaluation for weeks on end. So her contract was not finalized for over a month, I believe. I would address the staff rotation. They were all very nice, but a new nurse started the day my loved one arrived. It was a few weeks before she stopped by. My loved one ended up in the hospital after I left St Paul. It wasn't until hospice got involved that they responded to her needs when she was released. They hired a new chef when my loved one first arrived. I'm not sure how the meals are now. But, I don't like the fact that if you have room service (my loved one is on liquid O2 so she needs assistance if she goes to the dining room) the food comes in takeout Styrofoam. Not on covered trays like at a hospital. It's a nice facility, especially if you don't need immediate assistance set up right away! Negative- There is no outdoor seating area that I know of. I would recommend this facility to others with reservations. The facility was fairly new, so that was a plus!

Hayden Grove Bloomington is a nice looking place, well kept, and the activity person makes sure to include people. They could do better with communication, we had to talk to them about cleanliness of memory care residence. That has improved. I would recommend this facility to people looking in the area. It is nice that they have all services provided right up through hospice.

Meals are the best. Caregivers do their best .my mom just had to move to memory care so it's all nee to us. They are nice too. Activities are the best and they keep them busy I have lots of respect and thankful for Norbella - no place is perfect. They are doing the best they can I address my concerns and they try resolve it right away. I have my up and downs about assistant t living in general but it's all nee to my mom and I. My mom is safe there and they do have their hands full.

I would tell others that it's a beautiful place and nearly everyone is friendly. But it costs more than other places in the area. Not sure why.

This is a very new community and they are trying to still get onboard. The internal communication with the staff could use improvement. The staff communication with the family was not good, as there were delayed responses to communication or requests from the family. There are three meals a day served to the residents. Some of the care offered includes medication management, dressing, bathing assistance, and hygiene care. It appeared the community could use more staff and training to assist with the care of the residents.

My loved one likes the food. They offer a lot of activites. The value for the money is good. We picked this community, because of the immediate avalability. I would recommend to other families.

It is a nice community but we think the staff team could have better management, communication and organization. They could also keep notes on medication management, meal times, etc.

Currently there is no director of nursing and the care has been really spotty to the point that we had to bring in our own equipment for our loved one. When my loved one moved in he didn't receive a Emergency call button for over 6 hours. They staff is very short staffed however they did get a new cleaning service that has been decent. I believe they shouldn't be taking in more residents if they don't have the staff to properly take care of them. Long emergency call waits to the point of no response at all. My loved one just doesn't trust the staff to properly help my loved when in need, when there is in enough staff it is good unfortunately they can't be everywhere at once and help everyone. Really hard to get ahold of the health care staff. After addressing our concerns with the staff we have seen some changes within the community but not much. However my loved one does love the food provided with the community. My loved one enjoys the activities provided. The building is very modern.

The staff could be better at improving their communication with us and do better and keeping us up to date with what is going on. Also since we have been there they have had quite a few staff members leave so they are experience some turnover

I have been talking with the staff about clear communication - so that has been an issue to date. They are having a hard time getting consistent workers just like everybody else these days and I believe that that is causing that lack of communication. There are improvements that they could make that would better our experience.

The food is delivered to my loved one is Styrofoam containers and it arrives cold, so my loved one doesn't care for the food. They do have an alternative menu for the residents to order off of, in case they don't like what is being served. There is a staff member that my loved one really enjoys to work with. There is also a woman who was cleaning during my visit to see my loved one and this staff member was very bubbly and helpful. I think this is a good place overall. My loved one is receiving some physical therapy, medication management, bathing assistance and more as some of the care types available.

Experience, very frustrating, wellness director is hard to get ahold of and doesn't respond to message requests. Office staff cant answer basic questions. Newly hired nurse is very receptive and helpful she gets a 5

This particular facility is fairly new, it's a little over a year old. They're having staffing problems, probably like everyone else. It's a nice place; its pretty and its new, but it's going to be like all the others - except that it's pretty and new. Everyone has issues, so I'd say it's as best as it can be for the situation that you are currently in.

Most of the administrative staff has turned over since he has been here which has only been a couple of months, so things have been very unorganized. The response times to button calls has been hours. When we toured they told us it was a 5-10 minute average and we have never seen anything close to that. In general it is a beautiful new building with great food, but the quality of care has been tough.

Like so many other places right now, they are dealing with staffing shortages and that is affecting the quality of care that my loved one is receiving.

Norbella Savage was a newer facility. We experienced some issues with billing and miscommunications, partially due to staffing issues and a change in ownership. While you could move belongings in on the weekend, they didn't explain that officially move-in day had to be on a weekday when staff was there. They also didn't explain very well requirements and things you're responsible for. Because it was newer, it seemed like a fairly nice place. And the staff seemed friendly and easy to talk to. We just had a lot of issues and weird things initially. For instance, we had moved our loved one's bed in ahead of time on the weekend, and someone had slept in it. And furniture had been moved. I was not really happy about that. When I came to them with concerns, it always took some time for them to handle, which was frustrating. Right now, my loved one seems comfortable there, and that's the most important thing.

I wouldn't go there again. They have problems with their staff. The fellow that started out there when we got there left. And they just don't have enough help. My loved one told me the food was good though.

The common areas are very clean but I do feel like my loved ones area could be cleaner than what it is. Some of the workers are more experienced and some of them are new there are just certain things that need to still be smoothed out in the community. The meals are excellent and they just hired an activity director and things are getting started up now with the director.

The staff members here at The Preserve could be more helpful and friendlier at times.