Ensign Services, Inc

The facility is beautiful and there seem to be very good nurses. My father went for rehab after a hospital stay. He has many health issues that require close monitoring of his blood pressure and fluid intake. The doctor on premise did not follow the discharge orders from the hospital and changed parameters on my father's medication and his fluid intake. Within 3 days my father was sent to the ER with issues caused by these changes. I immediately packed up his belongings and he will rehab at a different facility.

One of my parents lived there for almost 4 years. I do have to say when they first moved in things were great. The food was good and a large selection was provided. The breakfast and lunch were free. Then they first started by charging for breakfast. Then the lunch soup and salad bar were removed and they had to start paying extra for that too. The food choice went from beef and chicken to chicken and chicken. Not quite that bad but there were hardly any beef dishes offered any more and the quality had gone way down too. The housekeeping staff is nice and seem to have stabilized. For a while they were rotating or getting rid of people. The dining room is way understaffed. They sometimes have the dishwasher serving meals. It just seems like the new owners only care about the big almighty buck. And who is going to pay for the work on the outside of the building and the driveway when this is completed. The poor patrons?

My mom has been living here for about 18 months. At first it was all good, then a new company bought the place and turned it into a cash cow. No consideration for the residents who are treated like livestock. Mooo! The food sucks.. I know the new owners wouldn't feed it to their dogs. The staff has been cut to the bare bones. My mother often waits for an hour or more to get help going to the bathroom. When they don't come and help she uses her diaper and then they are pissed because they have to change that. The tissue is the cheapest on the planet. Like sandpapaer again, would the new owners give this cheap crap to their family? No!! I would advise anyone looking for a care facility for a loved one to go anyplace but here. At [removed] a month, anyplace would be better than this greedy corporate run facility.

My mom is here and it is terrible! The toilet was clogged, they didn't bring her any food, her colostomy bag leaked and they never came to help her. A sliding glass door blew out and the opening was left for hours until the repair man came in the afternoon. I changed mom's clothes twice because of leaking bag. No help from staff.

When I found this place, 3 yrs ago, it was the perfect place for my dad. We were about to lose mom to Alzheimer's & I wanted him to be safe & healthy. He was 89 then & caring for mom took a huge toll on him. He wasn't a very good cook, so he had begun to lose weight. We went on a tour of the apartments & even ate lunch there. The food was excellent. So, first chance we got, dad moved in. He was so happy then. He even gained some weight. I was so happy dad was happy. Then, it was bought out... EVERYTHING CHANGED. They IMMEDIATELY raised the rent & cost of meals. Then, they cut out most of the food services. The breakfast that used to be free, was now being charged. Even coffee. They got rid of the chef & the meal choices. These poor people are stuck with horrible food. FOOD IS A MAJOR ENJOYMENT FOR SENIORS!! I have eaten here, on & off, for 3 yrs. The food is SO BAD, I wouldn't serve it to an animal. (if you go to a restaurant & don't eat, you don't pay. These people PAY when they ORDER. If they don't eat, too bad. They still pay for it) Dad has gone from [removed] ALSO... the water smells like RAW SEWAGE! Out of the tap. Out of the shower. EVERYWHERE! There is sewer smell everywhere! It made me throw up! The residents are told there is nothing that can be done about it. I have written to the Ensign Group (the listed owners) and have not gotten any response. I have also written to the staff of the Citadel. Again, no response. When the residents complain, they're treated like little children. They are condescending & rude. They know these people don't want the hassle of moving out. They won't even address or fix a simple thing like little or no outside lighting. They really should be ashamed of themselves. The only thing that will wake these people up, is if people move out or don't go there at all.

This place is a disaster. No one communicates with each other and everyone is doing their own thing. The receptionist is rude and has a chip on her shoulder. The other staff runn around like chickens with their heads cut off and and never get anything done - The director of nursing does not seem to care about the residents and more about making an impression with her staff. My mother will never come to this place again and I will make sure that her friends do no either.

Healthcare building in the way back, up the hill needs some overhaul. It looks like you've been living in the 70's. I would never let my mother live there. Its funny how everything in the front (independent Living) is well kept until u see what's in the back.

My mother was referred there after her open heart surgery. (1) the place is a dump. They are supposedly undergoing renovations but in the 10 days that she was there I never saw any work being done. Her toilet that she shared with 4 other people was broken for two weeks and non one fixed it til I told them. (2) there is no security. I walked in at 9:30 at night . There were no staff on the floor at all. (3) no alarms on the glass sliding doors in the patients rooms. I found that my mothers was unlocked.(4) the nursing staff had some nice people, but the ones who were uncaring were very mean and unsympathetic. (5) the nursing staff kept with holding my mothers pain medication for unknown reasons. When I had the staff call the nursing director so that I could report to her about the medication she admitted she had no idea why they were withholding her pain medication!! In fact there were several things I brought up to the nursing director that she seemed to be unaware of.

My mom was moved here after the flood in Boulder pretty much destroyed Frasier Meadows, the nursing where she lived for 8 years. She died within 6 weeks, in my opinion, due to the awful care she received at this facility. Everybody at Villas is very nice. They're friendly, courteous, and, on the surface, they appear to do their jobs. Unfortunately, every single staff individual I had contact with here were merely paper pushers, every one, without exception. However, they are supposed to be caregivers. Despite assurances to the contrary, mom was insufficienly nourished, dehydrated, and had an awful infection on her foot. All of this went unnoticed, until it was too late. Her last week was spent in hospice. Please do not send anyone you care about to this excuse for a care giving facility.