Ensign Services, Inc

Do not consider this facility if you care about your loved one. My mother was at this facility. They neglected and failed her. She fell twice. They did not report this fall to myself, hospice, or management. Nor was an incident report filed, which is their policy. When I went to visit her, I noticed she was in pain and distress. When I looked over her body, I noticed a contusion to her leg. I went to ask a caregiver if she knew what happened, that is when she proceeded to tell she found my mother on the floor in her room screaming. She simply put her back in bed and told no one. I requested mobile xrays to be done and that is when we found the fractured hip. My mother lay there for 17 HOURS with no help, pain medication, or medical treatment of any kind. I had to place her on crisis care and I lost her 5 days later. I reported this to the Department of State Health Services and the complaint was substantiated and the facility was cited. This exact thing happened to another resident just prior to this happening to my mother. This was not an isolated incident. Check the Department of Health and Human Services and D.A.D.S website for citations they have received. Please consider a different facility for your loved one.

My Dad went to this facility for rehab after breaking his hip. I would not recommend this facility at all for rehab. He never received any individual rehab. He was in group therapy...which translated to maybe 15 minutes of attention. Group rehab is a tremendous financial benefit for the facility. They bill the insurance company for each person sitting in that room for the entire time they are in the room, even though they get very little individual attention. Totally unacceptable. When he arrived at the facility, he needed to be shaved. We asked staff for 3 days to do that. Never happened. We finally did it ourselves. During his time there we got very little to no communication from staff. We had to continually seek them out. We definitely made a poor choice when we selected this facility and regret that Dad was ever there.

Do your loved ones a favor and please find another rehab/assisted living community. My mother's meals are forgotten almost on a daily basis. The food is horrible and cold. Sometimes her medications are forgotten, as well. She is there to build strength and endurance after a long illness and they've given her a wheelchair to scoot around in.

My mom was transferred from having knee surgery first up on walking in felt nursing staff was not doing there job they were wondering around unprofessional not helping patients they were invasive and were more concerned about items my mom brought into facility than taking care of her first night my mom was there no pain medication no help supporting her to restroom it was a nightmare for her next morning I went to visit they transfer my mom to another room staff didn’t know what room she was in I was concerned finally found her when visiting she told me what had happened I started paperwork to have her discharged from facility she had to indure another night with same conditions screaming patients can’t forget food was terrible they messed with her room phone so she could not make calls or receive calls it was like being in prison finally she went home with me they made me feel like I was not looking out for her best but I can take care of her 100% better than they did I would never recommend anyone to this facility

My brother just spent 12 days at Shawnee Parc. I'm really not sure what they did for him there. I truly feel like they put him in a room and forgot about him. He was supposed to have physical, occupational, and speech therapy, but I never saw any evidence of these services. The people who staffed the front desk didn't seem to know anything and were rude at times. The communication of what was happening with his care was nil. I never saw a doctor who was supposed to see him once a day. I received a bill while he was still in the facility for days he wasn't a patient there, as well as a bill for future days. It was bizarre. On the day he was discharged, no one seemed to know the procedures. They handed me two papers that were his discharge papers. We didn't sign anything. I feel like we could have walked out of there, and no one would have even known he was gone. I would not recommend this facility to any family wanting any type of care for their loved ones. I'm disappointed that the services that were promised and part of his plan of care were not provided. Families bring their loved ones to this type of facility and trust the professionals to provide appropriate care for them. This was not done at Shawnee Parc.

Would not recommend. I'm very disappointed because when we first went there everyone was very friendly and communicative. As the days went on, it was like pulling teeth to find anything out. And then there were almost too many people because I could ask one person a question and they said I would have to talk to another - and another - and another and I would never get a straight answer. My mom was supposed to be recovering there from a surgery and we were planning on moving her to the Assisted Living facility there but as the days went by, mom kept getting worse. I noticed that she wasn't eating but apparently that's not something they write in there notes or pass onto family members. Ended up having to have mom go to emergency room and within 30 minutes (from blood work, urinalysis and x-ray which Brookdale said they had performed two days earlier - although I have yet to get those results which I asked for 3 months ago) the hospital found all kinds of things wrong with her. The communication at Brookdale stinks. I feel sorry for anyone who doesn't have a family member or advocate going there everyday. With all that being said, most of the nurses were very nice and would fill me in (when asked) of mom's status from their shift. It just seemed shift to shift and upper management did not relay information.

My mother stayed at the Healthcare Resort of Leawood early last summer, shortly after they opened. The care was fair, at best. The quality of their nursing staff was quite a disappointment. Of less importance, but notable however, was that in the 2 weeks that she was there they never got one of her meals correct. We had hoped that the poor quality of care was due to them being new, so when my father needed short term care last month he chose to go there. He was only there for 3 days before having to go back to the hospital. (The nursing staff had not improved and they didn’t get any of his meals correct either.) During his final night there, he began to have quite a bit of rectal bleeding, so he rang for the nurse. NO ONE EVER CAME!!! He was extremely weak, but was finally able to get himself out of bed, get cleaned up and change his pajamas and remove the sheets. He continued to get worse on into the morning, and when my sister got there she requested they call for an ambulance for him to be taken back to the hospital. They refused, until she said that if they didn’t call for one, she would call herself. My father was then hospitalized for a week, until he was able to be released for rehab, and needless to say, he did not go back to that facility. He instead went to Brookdale and had a very positive experience there.

Keep looking, HC Resort is truly horrible for anyone needing "skilled" nursing. There are very few nurses,'and the doctor is non existent. CNA's run the place and for the most part they were non responsive to needs, rough and rude. This place is beautiful on the outside but the inside is full of dangerous incompetence.

Therapists are great. The medical care is nonexistent. Rough and uncaring night time CNA's. Very few nurses and non existent doctor. My mother went over a week without a bath. She has deteriorated in this facility and I am very thankful we are able to transfer her out. This place sounds wonderful on paper and the representative makes it out to be a palace. Don't believe it.

I recently had a family member who was placed in the care of this facility. I came in several times and my family member was soaked on more than one occasion with urine and feces, dry skin, mouth care was non existent . A wound developed with in a week of the stay and soon worsened. I had voiced my concerns repeatedly all the way to the administrator they assured me the care would improve. my family member was transferred to the hospital for sepsis a an infection stemming from the wound. my family member was to sick to fight and lost their battle and passed away. If you are considering placing your family member in the care of these people I implore you to think again check their history and reviews.

My mother in law moved in July 28th after she was discharged from the hospital with a broken hip and pelvis. Her care was atrocious with a 25 to 1 care level. I personally witnessed 5 requests for help that took over 3 1/2 hours before they came. My mother in law was is severe pain and they would only provide her with Tylenol which was uncomprehensible given her medical status and severe pain she was in. The head honcho and lead business person were truly rude and had no clue about insurance-None. We switched insurance coverage while she was there and I was told they only accept Humana which is 100% wrong. I tried explaining that the BCBS policy can be used anywhere regardless if they are contracted or not. After several calls between BCBS, Myself and the 2 rude "know it all's) we left there after only being there for 16 days. The care and food is simply horrific. The one lady was so rude that I ask her to listen for a moment. When BCBS called her and explained there's no need for contracting because the reimbursement percentage is based on Usual & Customary costs within the area. This lady I'm guessing chased away over 100+ applicants because of her ignorance regarding insurance. She was educated by the BCBS Claims Manager in front of 6 people, after the call I ask "Is there any doubt now that you can begin accepting BCBS applicants. Her answer was " I still don't believe this can be done". I received a bill 2 months later and BCBS payed 100% of her 16 day stay. On my follow up regarding the bill to Miss No It All, I ask her if she learned anything from everything I did to help her understand insurance, her reply " You didn't teach me a thing because I already knew how to handle this". Whoa I exclaimed, I'm calling because when we first met and discussed insurance you were adamant and 100% convinced that The Healthcare Resort of Leawood is only contracted with Humana. Hasn't that changed because BCBS paid our bill with no issues of any kind. I'm sure since you will know accept BCBS you won't have to turn people away and maybe begin filling your beds. She gave me a friendly hand gesture that resembles a bird and I was told I could leave anytime I wanted too. I guess my hope for getting a Thank you for helping you is out of the question, her response was silence and a growl. In closing, I wouldn't take my [Removed] there because you would argue that a spaded male is a [Removed] because that's what it looks like. Stay clear of this poorly run organization and that's evident from all the bad reviews you are getting. Corporate needs to clean house and begin administering Testing to determine Emotional & Social Intelligence. These types of test allow the company to weed out those whose DNA is not suited for Elderly Care. These tests also tell you what industries your qualified for based on what your genetic DNA testing reveals. I sincerely hope that Corporate in Dallas reads this and does implement a process for weeding out the Turkeys from the Eagles... and that includes you Miss Hotshot. I would be happy to assist there due to such a shortage of qualified Healthcare Executives who know how to run a friendly operation.

The medical care at this community is [Removed]. My mother was at HC resort of Leawood for rehab care and had a completely unresponsive doctor ([Removed]) that did not return phone calls and never once walked into her room during a 20+ day stay. She deteriorated under his care and the care of his incompetent nurse practitioner ([Removed]) and ended up in the hospital for 5 nights. The nurses (a few who are nice) do not have a competent Director to help them problem solve and get ahead of issues. Even after all of this, we never received one call from HC resort asking how my mother was doing. When we arrived at the hospital, we finally felt safe and were so grateful that we never had to return. It saddens me that a place like this is responsible for the care of our loved ones. They need a major overhaul.

My mom was diagnosed with late onset Alzheimer's in 2016, We moved my mother here in August 2016. From the start we were mislead. My mom was at a rehab facility when we found this place, and since I knew someone who had stayed at a different location I thought this would be a good place. We had to move quickly, unfortunately or I would have kept looking. We paid for a room from the start as we were instructed, but then when they came to get her from the rehab, they told us she would have to go to their extended care facility before she could go to her room. They kept her in there for way too long and it was not until I starte questioning things did they finally move her to her room - see my dad had to pay for the room even though she was not in there; they just did not charge him for the care. They made us provide supplies (diapers, wipes, toilet paper, furniture, etc.), charged us for every little thing and did nothing but up my mother's medications to keep her sedated. This same sedation led to many falls that led to hospital visits (one time surgery) and she could not even keep her eyes open! They also keep raising the price every chance they got. So, after we endured an accident ridden stay here that led to a broken hip, a fractured pelvis, and a cut in her arm that required stiches, we moved out. The new place took her off all the meds they had added here and she could keep her eyes open and actually have a conversation with us again. This was a blessing as soon after we moved out my mom's symptoms accelerated and after 2 months she did not recognize us, her children, and then passed a little over a month later. Cherish the time you have especially if your loved one has Alzheimer's because you do not know if they will know who you are the next time you visit. And, choose a small privately owned facility if you can.

I wouldn't drop off my [Removed] here. This is the most unprofessional, uncaring place I have ever seen. I have been here only five hours, and I am utterly horrified by the lack of care. Sent after back surgery. Last pain meds at 3:20pm. I have been here am and crying in pain, yet still no pain meds. I was used to getting the every two hours at that hospital.

My mother has dementia and needed a place for rehab after the hospital. The nurses are nice but very understaffed and green. The facility required us to pay for 24/7 care because they could not provide a safe, secure place for a dementia patient, mind you this was after she was there a few days. Once we hired the extra care at $20/hr, they stopped giving her a bath, changing her, etc. They didn't transfer one of her dementia medications on her chart. So my mother was extra agitated and when they thought she was upset they would dope her up on Xanax. My mother also has tremors. They did blood work to see if anything was causing it. They put her on anti tremor medication without authorization from the family. We have tried this in the past and the medication makes her mind even worse. We would have never authorized this. And to top it off, we were told that she could move into the assisted living upstairs because it was basically the same as a memory care center. We went to sign the paperwork and was told they could not provide for her by their arrogant condescending social worker who has gotten all of her life experience from a book. This facility is not for the elderly.

My sister was in this facility for rehab. The nurses are the laziest people I have ever encountered. They refuse to acknowledge patients and family members who approach the nurses station. Multiple times I saw nurses [Removed] behind doors when someone was approaching their desk. By contrast, OT and PT are excellent. DO NOT let a loved one go to this facility.

Would not recommend this facility. The care is mediocre and their billing department is totally clueless. There are better facilities in Kansas. I was told four times via phone I owed no money, that Medicare and my supplemental insurance paid my bill and I had a zero balance. Then weeks later I got a bill so I took it to the healthcare facility and sat with the billing lady and she said tear it up, you owe nothing. Then I get a letter a few days before Christmas from the Healthcare Resort they are turning me over for collection for nonpayment after five times I was told I owe nothing. This facility has no idea what they are doing.

My mother lives there and they make their elderly walk to get their mail. Most of the tenants are on walkers, have breathing problems or other medical problems. This has been addressed to the new administration and my family was told it would get addressed, but it has not. The weather has changed and it is bitterly cold and they are still expected to walk up and get their mail. There are issues with her cottage and they have yet to fix them. Now that winter has set in, she has cold coming from under her door which she was told in September that it would be taken care of, she has had mice problems, appliance problems, etc. If it was not convenient to her doctors and shopping, we would move her.(We still may) These elderly people have fixed incomes and the rates keep going up and the service keeps getting worse.

From management to faculty this place is a mess. DON does not care about staff or residents. She does not respond to family concern or needs. It is unclean. There are bed bugs, ants and roaches. The residents and patients are not cared for properly. I highly suggest taking your loved one elsewhere. I would have never chose this place if I knew what I know now.

Not a place for a loved one. I'm so sorry to see these places actually exist and then get reimbersed for it.