Ensign Services, Inc

The community and staff at the Healthcare Resort of Kansas City have been absolutely wonderful. The staff are very friendly and helpful. The staff have been easy to work with and they communicate well with the family. The community is very nicely kept and updated throughout. My mother has enjoyed the variety of healthy and tasteful meals served.

I am absolutely happy with the care here. The food is good from the dinning room but I mostly make my own food. I have suitable amenities to prepare and make my meals. The staff come to my room to dump trash and they keep the community clean. There is a few activities and I get to play cards or sit with residents and talk. They have a few different Sunday services and I'm going to check some out. My daughters were also impressed with the help from A Place For Mom.

Mom had a stroke and at the end of her rehabilitation she spent two months in assisted living at the HealthCare Resort of Olathe. We knew she was safe and had a lot of fun activities every day. The greatest complement we have to give is if mom needs these type of services in the future we won't hesitate to come back.

Brookdale Patriot Heights is very friendly and helpful. The buildings and grounds are immaculate. The residents are very welcoming and friendly, also.

We were very pleased with the kindness that was shown to us. They were very willing to accommodate us on such short notice. After touring the facility in the day we moved our loved one in that night. They came in after hours to give us any assistance that we needed. Although we were only at the facility for 6 days it was the right place for us. My father passed away so we really didn't have much experience with the staff. What we did experience was very positive. Thank you

Even though our mom received home care services in Citadel Independent Living, after 6 weeks it was clear she needed Assisted Living. In both places, the staff are friendly and respectful toward residents, family, and other staff. They seems to enjoy working with the residents, and they quickly learned what Mom's individual preferences and needs are. Mom can ask for whatever she needs at the Wellness Center -- if they don't have the answer they help her find it. Mom is profoundly hard of hearing and some activities might not be suitable for her. I'm hoping accommodations will be made for other activities. The apartment is light and has nice high ceilings, the grounds are beautifully kept, and mom can have plenty of time outdoors in the enclosed areas. Sometimes the business office and other staff could coordinate their communication a bit better, but all problems are easily worked out. The dining room is quite accommodating - mom can get what she needs. The food is nicely prepared, (occasionally tastes too salty) has enough variety and plenty of fresh vegetables. Mom is receiving excellent care and feels safe and looked after.

My husband has been in and out in various nursing homes in Salt Lake Valley. Holladay Healthcare Center so far is the best!! He has been to Garden Terrace, Willow Wood Care Center, Deseret Care Center, and Rocky Mountain Care - Hunter Hollow. There is plenty of spacious parking in the front as well as the north side of the building. Once you enter, a warm welcome smile from the receptionists greet you. I love the lobby where they have classy comfy sofas and chairs in 2 corners, cookies and coffee or just hot water in the center wall, and a notebook for all visitors to sign in and out in the mirrored wall leading to a beautifully carpeted hall way. When you pass by the residents' room, you will not encounter dizzy spells of ammoniacs. Their dining room as well as the staff is super! You can even have lunch or dinner with your loved one. The nurses call and always update me with issues like added medications if needed. When you leave a message, they immediately call you back. Kudos to their Business Coordinator - - - she makes overwhelming paper works so easy ! They are pet friendly and have a barber/ beauty saloon, too. The cons ? Location is way up east. They get more snow during the winter.

1. Not enough staff. 2. Not enough activities for the residents. 3. Clean. 4. Room size good. 5. I have not tried the food but my resident eats every bite. 6. If there were more staff then patients needs would be better tended to. I am happy with the home except for the lack of staff

Patriot Heights provides numerous activities, outside dining experiences, trips to unique locations, transportation to doctors visits as needed, staff is very friendly. Housekeeping services. In-house Physical, speech and occupational therapy. Monday, Wednesday and Friday exercises at 9 AM. 10 o’clock tai chi or chair yoga. 11 o’clock brain games. Each Friday mix and mingle which provides live music/DJ available, cocktails limit of two. Residents have set up groups to play games, such as dominoes, Scrabble, Mexican train, and Monopoly, as well as regular poker nights and trivial pursuit. We have a chapel and resident-ministers andguest ministers.. Dining room should have more protein in the menu. Good selection and variety. Wait staff. Could use more organization and training. Overall, Patriot Heights is a good choice. Apartments, as well as duplexes and homes which they call villas are available. It feels like a neighborhood lots of trees. Entrance is through a security gate.

The staff is extremely helpful and kind to my mother who has been with them for three months. My mother had a history of disruptive behavior, but the caring and patient staff made her feel at home and comfortable, and her behaviors are at an all-time minimum. Her apartment is a very nice size which is very clean and tidy .

This is a very friendly place. It is easy to meet other residents. Joining a few of the many activities to get acquired is easy .Minor problems with doors, appliances, air conditioning, etc. are quickly taken care of. My only disappointment has been the two meals a day. Some days they are delicious with a wide choice that includes foods needed for medical diets. (Mine is kidney disease, stage 3a verging on 3b). Then a few days there is almost nothing I can eat. So I usually eat two meals at home and only one there. I can handle the diet problem.

The place is clean yet there turnaround of staff frequently including upper management changes a lot. Very hard to get close to the workers or have the employees get to know the residents if they keep leaving. Employees give comments that they are overworked

It's not a fancy place but it seems like they're constantly trying to make it nicer. Hard to beat it for affordability when it comes to memory care I was getting my mom onboarded with them from a hospital room, because she needed to move from the hospital to full-time memory care, and they were very helpful and accommodating of that. They even had an extra bed my mom could use, saving me from having to find, purchase and transport one to the facility, which would have been very difficult with limited time and a fairly awful hospital staff who didn't seem to understand mom's need for supervision The caregivers and nurses are always friendly with me, and appear to really care for the residents as I've made my weekly visits I would have preferred a situation where they ordered/provided things like wipes and diapers and just billed me for them, but instead they just tell me when it's time to bring more

We would definitely refer others. It was very clean, friendly, and convenient for me & family. [name removed] and [name removed] are the BEST!!!! Really a good experience! God bless.

We chose Katella because of the location and size and beauty of the rooms. Nice community. I think the harder part was that my mom was a little combative and not an easy patient, and they only had so much time to be able to help her eat, but I also think that there were times that they could have got things a better situated for her. Overall, we would definitely recommend it though.

My parents are very happy with the staff. Some of the infrastructure is aging, but the maintenance people seem to take care of things nicely. Cost increase was not too terrible after the initial period.

Overall this facility has been satisfactory. This facility is ideal for those seeking a midrange dollar level situation.

I cannot rate the meals and dining services as well as the activities because I did not observe. During our loved ones stay I was mostly out of town and not within the facility so it is hard to say what we liked more or if they had room for improvements, but based on the experience we would recommend the community to other families.

Everything has been great besides the food. They could improve by offering better quality food and they have daily specials that run out with 20 min of mealtime starting.

Mostly location and the make-up of the other guests/renters. My parents fit well with other military and former civil service people. Overall, very good. Some recent maintenance issues are concerning though.