Cornerstone Management

Westbrook Villas is a nice facility but the 1 bedroom apartments were smaller than we wanted and did not offer very much storage space.

Rooms are just bedrooms with very limited storage. Lots of activities and friendly staff. Common shower area. Not assisted living.

Did not except residents with severe dementia.

Wonderful people, but not as homey as Bickford.

[name removed] was WONDERFUL! She was helpful, empathetic, open, honest.....! Wonderful person for the job. Then there were the three sisters that worked there. They were awesome. I saw one more so than the others and she knew what she was doing, took charge and was confident. Good workers. While my relative was bedridden, I was disappointed in some of the aids. They seemed inexperienced. One didn't know how to give water to my relative. I had to help hold his head up and help her. The aid was lost on that task. I was told that my dying relative would be checked on every 15 minutes during the night. I would have liked to have stayed in the chair in his room because he was near death but I got the feeing they didn't want me there. While my relative was bedridden and mostly sleeping or in a coma and not responding to commands, the staff was still give morphine in liquid form. How is someone in this condition going to swallow this without choking? Shouldn't this be given in shot form at this point or in an IV? Then there was the front door. On the weekend when I was trying to get in and I knew my relative was close to death, it took forever for someone to let me in. (The people that live there said the same thing.....no help when they call). When a lady finally came, I told her my relative was dying but she had me wait and ran off. She came back and had me wait again by the Gardens door and ran off. That took a few minutes which seemed forever. By the time I got in, I was only in the room 30 seconds before my relative died. When they turned on the light, my relative had foam the same color as morphine running down the side of his mouth. The aid said she had just checked him half an hour ago. What happened to 15 minutes? I'm wondering why Corridor isn't more equipped or capable of dealing with hospice care. We were in touch with the hospice nurse but she left the care to your facility. Also, my relative was on his THIRD day in bed when we came to visit yet no one called us to tell us that he was that bad. My feeling is that the aids are not qualified enough to handle this situation. While we were there three days in a row, I never saw them turn him on his side or in a different position so he was always on his back. I'm sure he was on his back for four days straight without a change in position. What is up with that? Disappointment with end of life care.

They care more obout the remodel then the actual care of residents. My relative and other residents have been robbed and the person still works there. The food is too spicey for the age of residents. But what really surprised me was how inexperienced the director is and definantly over her head. Since she came to this facility the care of residents has gone down tremendously. I'm now seeking a new place for my relative. So my recommendation is fi d somewhere else.

When it comes to the overall experience, the cleanliness and care services there is just not enough staff. I moved my mother out in [date removed] to a much better place. It cost more but she was well cared for and they had enough staff and activities. The director was great and really cared about the residents that were there. My mother did have heart problems and did pass away in [date removed]. But they were very compassionate and had a nurse on staff and had hospice available also.

They are definitely understaffed and the staff they do have do not seem well trained at all. Their logistical system they use could be more more well rounded. When the hospice people were requesting different medications it would take forever and they would have to do it over and over again. There is definitely some room for improvement.

They have no communication. The people [removed] and she needed more help than they were able to give. They have done a very poor job with taking care of her. I would not recommend them to anyone else. They are extremely overpriced.

I wasn't too impressed with this place. It's very depressing and I wasn't too impressed with the cleanliness, it wasn't clean at all and they only had a common shower for everybody, they didn't have any showers in their room and I didn't like that. Mostly it was liek a nursing home or a place people would go when they got out of the hospital.

Copper Creek has been very frustrating. They keep going back on their word and we are going to have to move out. They changed hands, but [name removed] the gal who was there could have been a little more honest with us. She did not tell us anything until the day she was gone. This has been upsetting our lives for months now. In the evenings for dinner they are very stingy with the food. I think the residents might want some more soup sometimes and the sandwiches are very dry - they get no condiments. For snacks they get tiny packages, it is never anything healthy or homemade. We were promised February 1st memory care would be ready, and they keep pushing the date back further and further and we cannot keep doing this. Due to our experience, I would not recommend this facility to anyone.

No leadership. Understaffed!! Very unorganized. Don't be fooled by the nice building. I had my mother stay 4 days in respite care. Half of what they pomised never happened...including missing 2 medication schedules. But, if that does not worry you; she stayed 4 days and I was billed for 7. That's XXX [amount removed] dollars too much!! Now, no one responds to my emails or phone messages!!! Stay away from this place. You can thank me layer. (I'm a retired State Probation Officer.) Update: A state investigator got my invoice fixed. However, they fixed their records and lied about the complaints we had. Sad, is all I can say!

There is a reason they have never been at capacity. They are extremely disorganized, not clear with staff or family members, changing their minds much of the time regarding policies, grumpy staff, extremely high turn over with staff, very little follow through with items that need to be taken care of in apartment, management doesn't answer emails, and on and on. I would not recommend this facility at all !

Always double check on your family if you send them here. There's been medication errors that get covered up. Cares for residents get dropped a lot too.

Mayvil was not professional. Staff were unaware of how to handle situations and the place was dingy. My dad fell after a week and I was told that since I moved his stuff out by June 15 he would be refunded the money for half a months rent. I contacted Mayvil having to leave messages since no one answered and sent an email but never was contacted. I want to Mayvil to talk to someone but after 30 min I was taken to s room with an unmarked door and told that there was New management. They gave me a phone number to call but I got no answer. I was told that I would need to contact three old company. I still have not gotten a refund After my dad’s short stay from 6/5-6/10 when he fell, was hospitalized, and told he could not go back since he was a 2 person assist.

Don't let them fool you. Mayvil has been promising remodeling for a couple of years. New front office staff once a week. I pulled my relative when we found out they were being showered and cared for by people who didn't even go to college, and weren't certified to take care of them. No Cna's just regular people, working in an assisted living. Sharing a big shower room? Gross. Chunks out of the flooring. Stained carpets. Staff will tell you all about the holes in the ceiling from raccoons and other animals in the ceiling. It's probably the worst place I've seen.

Out of all the places I have toured with my mom, this is easily the worst. The smallest rooms. They have all new front office staff, every time. Really run down. Always a promise of remodeling... for over a year, no remodeling done. One care giver wasn't even a cna taking care of people and giving them baths. It's bad.

My siblings and I toured Twin Oaks as a potential living environment for our mother who is 89 years old. The Director of Admissions was very friendly and helpful but the Director of Nursing seems overwhelmed with her duties and did not return my calls. Following our first visit, the Director of Nursing said she would research state requirements and let me know if my mother was a candidate for Twin Oaks. She took my number but did not call me. I called her and she had no information. I inquired about the open room only to be told I must speak to the Director of Admissions. I called and left her a message indicating our interest. She did return my call and had contacted the state. She did see an issue but the Director of Nursing would need to agree. We set a time for an "assessment." I took my mother who met with both the Director of Nursing and the Director of Admissions. My mother was fully cooperative of all questions and requests. I was with her the entire time so able to assure we could meet any request from Twin Oaks. Once again, the Director of Nursing who conducted most of the assessment, took my number, confirmed it and would call me the next morning. That was two weeks ago and she has yet to call. I gave up calling them. It is unfortunate that a place with a good reputation is so disrespectful of elderly people and their families. I believe that since my mother took the time to be fully cooperative, she deserved at least a follow up to say we can care for you or not. Instead, we got nothing. My mother has full cognition and is able to readily answer all questions. She has been ill and is weak but able to walk with a walker. It is hard to understand the total lack of caring by people who are so nice to your face. I must say I cannot fathom why Twin Oaks has won awards. They could care less.