Cherry Oak Management

My mom was in this place for 6 years. In the beginning it was ok. But when she lost her ability to walk and feed her self it went downhill fast. I would come in every day , sometimes 3x a day. She would be sitting in poop and pee. She also would be sitting at the table and many times no one would be feeding her, the things I have seen at this place was just horrific . My mom had to have a belt on her wheel chair because she kept falling flat on her face out often chair. The facility gave me a hard time about the belt .But I got a Dr to write a note that she had to have one for he safety. I also gave them a letter from me that she must be belted in. But every time I went in the belt would not buckled and she would fallout and they would say well you know we are not aloud to belt her in. I said you got a Dr note and my permission. So when ever they forgot to buckle her in and she fell they would say this to me.. My mother in law was in here also and the rail was broken so they threw it under the bed and she got out of bed and tried to walk and fell flat on her face. She was never the same after that. I would find her screaming help help because she could not breath. No one came to her rescue. she ended up being put on hospice and passed away. They did not have enough help at all for these people. It was EXTREMLY sad . I ended up taking my mom out and moving her. I have seen a lot in this place and it was not good. They were bought out and it became worse, Many times when I came in I would hear people screaming for help . I told the aide someone is yelling for help. She answered oh she always does THAT but when I got in there I found her on the floor with a wheel chair on top of her. There was always someone yelling for help with no one to be found to help. Many time I would find a resident on the side of a toilet on the floor. It was just awful. There were many people not taken care of. Another place that does not have enough help. Another place that should have cameras up at all times.Breaks my heart.

My 99 year old Mom was EVICTED after living there for 6 weeks. We filed a complaint against the facility when we discovered my Mom’s unit had NO HOT WATER in the shower for a month. In retribution, they evicted her and kept the $[removed]+ move-in fee. The manager of the facility is absolutely nasty and the owners (they own a few of these facilities) are very difficult to track down, and when we finally found a name/number for them, they wouldn’t return our calls. Besides the horrible management, the facility is dated and shabby and the food is disgusting. Please do your research (and try a meal) before you consider moving a loved one here.

In memory of my mom, [name removed], who died 1 year ago this week...i thought how much she would like it if i warned other families. If you have a loved one DONT PUT THEM HERE. My mother, who had advanced Parkinsons, and otherwise decent health, was there 36 hours when she fell, broke her back, AND WAS DEAD 6 MONTHS LATER. That's the headline, ...if you want the details, read my review under Google reviews. The facts are indisputable.

I have no choice. But here. There's no activities. No on staff on weekends. You might get your meds. Housekeeping does not speak English. They clean as they desire. 50% residents drug addicts. Facility Director's "Incompetent ". Old/now rehired dining Manager curses the residents out...threatens that she from chicago...she was a gang member. Food horrible ;[name removed]treated us good...she quit most miss her somebody needs to help us

There is no care there. The food has 0 nutrition. It is so poorly run. Really the place is awful. would not sent anyone there. The state needs to come in and see what is going on.

they food is disgraceful. activities sparce, it is not a place tleave someone you care for, your better off with a first alert necklace unless they are havomg memory issues this place doesnt have any memory care protocol in place they wander aimlessly here. bd are supposed to be changed every 2 weeks dosent always happen, they say they have wifi it is sketchy at best. the performers are not paid so they dont come back see a review on another cherry oak site, regarding this

Took the tour and did not like. This place had a smell to it. When I got there I used the phone to get in but no one answered. I lucked out when an ambulance crew came out. The place is dark, dingy, the furniture is in need of replacement (old, worn, torn), residents were just sitting around doing nothing, no sign of any activities, no description of meals, all semi-private rooms with not even a curtain between the beds so no privacy

Place riddled with [Removed] roaches and other insects. Urine smell throughout facility and residents belongings constantly being [Removed]. Whole facility needs a good cleaning and extermination.

This is a definite NO. This facility was dirty, smelled, and during the tour I was shown the TV room where 2 employees were sitting in the dark and appeared to be sleeping. I would not trust them with the care of my mother.

There is no senior management at this time. [name removed] kicked my disabled brother out (sent him to jail) for making a mistake. [name removed] called the family to pick his belongings she put outside the building with 45 mins notice, at which time my sister was the only family caring for my mother who fell and was in the hospital then rehab and required 24 hour assistance. And they kept many belongings and his 60" TV. Upon his release from jail, he went back to what he thought was his home, he was covered in feces, and they told him to never come back. They did NOT call the family to come get him and left this disabled 62 year old man standing outside. HE HAD TO WALK TO MY SISTERS HOUSE. His body is full of sores that he had from Cherry Oak and we have taken photos and will file a complaint with the State of FLorida Dept of Health. To treat a human being like this is despicable.

#1 priority @ Cherry Oak is what the owners want. If they want a facility full of empty rooms, they should have bought a dollhouse and filled it with happy little plastic people. Water cooler out of order for a month - that's OK, the one on the other side of the building works. NOTHING IS HANDICAPPED ACCESSIBLE. The building was built before the ADA, so they don't have to comply - the owners aren't handicapped and they don't live here, plus THEY DON'T CARE. The whole place is wired with security cameras that DON'T WORK. CNA'S, housekeepers and dining room staff are great, but they leave as soon as they can. It doesn't seem like anyone is making an effort to find WHY everyone is quitting. Here's the menu: you'll eat what we give you and you're lucky to have it.

This is what I wrote to [name removed] that runs Century Oaks because they are mistreating my parents. She has been trying to my parents moved several times and all failed so she issued 45 day notice. Do not place your loved ones in this community! Please scroll down to read her response... I don't know what is going on at your facility but it is clear that no one has experience or training with dementia or Alzheimer's despite what your website says. A place that treats residents as if they were their own family, really??? And Bayberry House, described as dementia/Alzheimer's care at Century Oaks. Never heard of it or was ever mentioned or suggested. I read about. There is no training or experience with diffusing situations with these types of patients. I am moving them to a community that is trained and can take proper care of them which will not happen until the end of the month. Until then I would appreciate backing off of my father. The way he is being handled is only agitating him more making it more difficult. This is a disease and as much as he is not himself I do believe there is a piece of truth in everything he tells is going on there. "Thank you for the notice. [name removed]"