Brookdale

Fabulous care. Very reliable and helpful staff. Clean room always. Would recommend highly.

Everyone I have met and dealt with has been very nice and professional. The facility is very clean and well maintained. Room size is small but the residents don't spend much time in their rooms. I have been very pleased with everything so far.

The facility was warm and inviting. The residents I met seemed very happy. The facility did not have enough outdoor space for my family's needs, so was not for us, but the building itself was really nice and well maintained. I was very impressed with the staff I met.

We have had no bad experiences with them. My dad is classified as a difficult to place do to his aggressiveness, but They take excellent care of our him. They keep us up to date on everything. The entire staff is wonderful. I highly recommend them. We don't announce our visits and his room is always clean. There is no lingering urine odor. We drop by during meals and the meals are always good

If your family is searching for memory care, I can’t recommend Brookdale of Carmel highly enough. From leadership to every caregiver on the front line, this team brings both heart and expertise to their work each and every day. It shows in everything they do—all the pieces have come together to create a place that truly feels like home.

Brookdale of Carmel has an amazing team with excellent customer service! Every time I go visit, I am always welcomed and treated with so much kindness. Special shout out to [name removed] the ED, [name removed] Memory Care Dir., [name removed] , Sales Director & [name removed], Business Office. With all that experience in one community don't hesitate to take a tour for your loved one and see all the great things they are doing for the Carmel Community!

[name removed] was very nice and had a grest personality. She made a big impression on [name removed]. Showed [name removed] all of the activities and a sample room. She showed [name removed] where to put the litter box for her babies. [name removed] wants to go there and this is the place that she can afford. She wants to go during the winter (Dec thru March).

I'd give them all fives even though we had problems. Any facility has problems and a new resident is always going to have problems adjusting. Our family member was in crisis, so even harder. Brookdale was there when I needed them, thanks to you, and they do their job as well as they could under the circumstances. I know my family member is safe and fed. The rest is on us.

The staff was friendly and treated the residents with kindness and patience. We decided that this was the best place for our mom. She will be moving there soon.

I would give Brookdale a 10 out of 10 stars. The apartment size was perfect for my Mom. The staff were awesome. They were very attentive and compassionate to my Mom and me. Everything was very clean and the food was good. I even received a phone call a couple of weeks ago asking how my Mom was doing. I highly recommend Brookdale Salem!

It was so much easier transition than I expected/feared. [name removed] was wonderful to work with, before and during move in. All the staff have been wonderful. Welcoming my sister - remembering her name and being so kind. Highly recommend!

The staff was very knowledgeable and helpful with all my concerns the day my husband I visited. A very enjoyable visit.

Everyone we spoke with at a place for mom was great we wouldn't have found a place for my dad without your help. Brookdale is a nice place and very helpful staff for my dad. His apartment is great for him we really like it.

The hardest part was keeping track of all the places I went and what they offered. It was also difficult to have many people calling me from A Place for Mom. At all the places people were kind. My parents finally chose Brookdale Chatfield. The staff are amazing. They had someone assigned to them when they arrived to help with the move after they moved in. This helped with getting rid of boxes and hanging pictures plus helping to acclimate to a new way of living. The place is clean and residents are happy Chatfield tried to do all they could to help them feel at home. I would say that my parents have complained that food isn't as good as it used to be when they first arrived. They also miss [name removed] who was let go as positions were rearranged and hers was cut. Other than that, Chatfield has been a great place for them and I really appreciated all the help from A Place for Mom who help to set everything up for me to visit and help to make sure my parents made the best choice for them.

The staff is why we chose Brookdale. When you walk in there is a young lady at the desk. Sooo friendly!! Three office doors off the foyer and most of the time the doors are open. The residence where fobs around their neck with a button they push that alert staff that they need something. Even if it's a simple as the resident can't get their TV on, they will come and turn their TV on for them. The food there is nothing special, but it is nutritious. We allow my mom to have secondary items of food that she can supplement what she's getting there her room is perfect for her small enough room for a bed her large recliner a large dresser with her TV on it etc. she already knows some people there so that's good. They're activities ongoing daily. They even take residence on outings to Walmart, Kroger, etc.. My brothers and sister are happy so far.

All of the staff is great, they inform me how she is doing. They are all very nice and treat mom with respect. Mom seems very comfortable there. I would recommend them to others who are searching for care for their loved one.

Shortly after my mother moved in, her health declined. The staff helped me as I navigated her issues and we were able to keep her from being hospitalized or moved to memory care. Her room was pleasant and clean. The other residents were friendly and the atmosphere was welcoming. The aides tried their best to please my mother and I am thankful for their help during a stressful time.

Appreciated [name removed] coming in on a Saturday. Very informative. Helpful in describing the facility and the programs. Good ambassador. The facility was in great shape. The room was quite adequate. Residents appeared to be engaged. Given the early line-up for lunch, I suspect that the food was good. I have visited many facilities in my work. This was in the top 10%.

My tour with [name removed] went very well. She is knowledgeable and answered many of my questions and offered additional tips. The tour of the facility was just what I needed to help me find a new home for my mom.

The staff was very pleasant and were busy performing their duties. Facility was a older building but was well maintained, very clean and organized.