Brookdale

The move in process for Brookdale Union Park was great. The staff was most helpful. According to my loved one, the food was outstanding. It's a very clean facility and they assisted my loved one with making sure that she was clean as well. They hired a nurse supervisor that, in my opinion, was/ is a compulsive liar. Instead of addressing issues she preferred to cover them up and that was the beginning of the decline of the facility. After being there for seven months, we all decided that my loved one needed more help. Therefore, we moved her to a nursing home. I do need to add that the administrator, [name removed], is outstanding! She works long days and weekends too, filling in areas that are short staffed. She has a God given skill in caring for the elderly. I would definitely recommend this facility as long as the resident has family to check on them and make sure everyone is doing their job.

We picked this community, because the value was better for what was included. They also had a special on his room. The people there are really nice. Building is older, but well kept. He has his own space. All is all, affordable and decent care. It is an older building and needs some updates.

Generally positive, but.... shop around. They have work to do. Food on floor around serving trays. Not mopped or cleaned daily. Sometimes they run out of food options. Nuts in deserts when strong nut allergies exists. Also ....after 10 PM, the security needs to be more active. Either have an employee at the door to allow entrance to residents or provide residents with a key. Having the facility common areas unlocked is not a safe environment.

Our family had an in person tour with Brookdale High Pointe and we thought the tour experience and the community itself and the staff we encountered was really good.

We toured Brookdale Northwest Greensboro when searching for an Assisted Living facility for our loved one. This facility was very good! The atmosphere was very welcoming. It was clean. Our tour guide was accommodating and very friendly and helpful.

We toured Brookdale Skeet Club when searching for an Assisted Living facility for our loved one. This seemed like a very good facility! Our tour guide was very friendly and accommodating. The facility was very clean!

We toured Brookdale High Point North when searching for an Assisted Living facility for our loved one. This facility was clean and the atmosphere was welcoming. The cleanliness and friendliness were great!

I like it here.

I would recommend Brookdale Oakwood - my loved one had a good respite stay there. It was a lovely, welcoming facility. The staff were caring, attentive and helpful. And the security is also good.

Overall positive. She is still adjusting, but not always happy about being there. She could use more encouragement from the staff. When it comes to the cleanliness, she commented she's not sure he was very thorough because he was so fast. She said her bed wasn't changed, but she might have made it up so might have "looked" like it was already changed? She sees spots in carpet. She says they don't always follow through when they say they will do something? Always pleasant with us. She always complements the food!! She's beginning to participate in a few things. She doesn't like to go upstairs„. Prefers the exercise when led by a person. Appreciate the veterans discount, but still quite expensive. We think she is safe and well cared for.

If a friend asked I wouldn't recommend. The service to cost at first seemed ok but like most places it's on the job training and the professionalism seemed lacking at times. At other times they did quite well but over all experience and lack of protocols were short.

I really like the facility in Waco. They are nothing but nice and good to us. Highly recommend. We picked this community, because it was a smaller size and felt more comfortable and personable. It's very nice and great place for my parents.

My family and loved one have had a good experience with the community. The community is clean. Everyone is friendly. The staff are helpful, kind, and caring. Deanna-the Wellness Director is pretty amazing. She is very dedicated to the residents and their well being. Overall, this is a community we believe you should check out for your loved one to see if it would be a good fit.

We picked this community, because it's one floor, inside garden and residents and staff are visualStaff are really pleasant and try to work well with the residents.Rules have changed since moving in, regarding distance to doctors which was never mentioned and regulations setup about smoking that was not brought to our attention although they might have been indicated in literature handed out at time of joining. I do like the staff and community so I would recommend it as a place to stay if asked.

Great rooms and the caregivers are fantastic and the community is always concerned for each other.

We toured Brookdale Southside during our search for an Assisted Living facility for our loved one. This facility was great! The staff was wonderful in answering questions for us. We ended up moving our loved one to a closer facility, but this one was great!

If I trust to have my mom there, you can too. If you can afford it. We picked this community for my loved one, because of the location, and overall structure of team management.

I feel that my loved one is getting great care with the nurses and staff, with kindness and understanding, at Brookdale Virginia Beach. The food is wonderful. I hope that my loved one will join some activities in the future. The physical therapy has been a big help. The whole facility is clean, warm and friendly. I am very happy with this facility. I would recommend Brookdale Virginia Beach to friends and family.

Cleanliness, staff, activities, and friendliness have all been great. The food is what my mom complains about the most. (Sometimes it's good, and sometimes it isn't.) She is pretty self sufficient, so I'm not sure about the care. The cost is slightly expensive, and the cost goes up every year across the board (rent plus care services). Overall it has been a good experience.

My only negative comment is that the management, while doing a lot to help my Mom and we're very grateful to them, were a little pushy about trying to get my Mom to stay there, rather than leave and go to her home in Wisconsin, where she is now and is very happy. I understand they need and want permanent residences but they were a little hard on her.