Brookdale

My mom was briefly a resident at Brookdale Brookhurst and everything was mostly great for her during her stay. The cleanliness was okay. The friendliness, staff and care services were great. The meals and activities were also great. Based on the experience, I would recommend Brookdale Brookhurst to others.

My mom was previously a resident at Brookdale Hagerstown and overall it was a very good experience for her. The cleanliness and care services were good. The friendliness and the staff were both great. Brookdale Hagerstown was very helpful and took wonderful care of my mom. I would recommend the facility to others.

Brookdale is a small community. The dining experience is wonderful. The food is good and if you're sick, they'll bring food to your room with no problem. They make sure that you get food whenever you want it. The nurses are knowledgeable and helpful. They will administer medicines for your loved ones. The activities are appropriate for the age groups, but I felt like there needed to be more of a variety of types of activities. They do have outings once or twice a week, which is really nice, If you need a ride to the doctor, they'll provide one for you. The staff is as friendly as can be and if there is a problem with the staff they will try to fix it.

It's definitely a different way of life, took about 3 months to adjust. But once I did it is great. Corporate dictates too much.

Friendly staff & residents, nice space, good value, delicious breakfasts. Transportation is a plus!

Support staff is very engaged. Tend take a firm interest in the people who live there. They know everyone's name and they know the key people who are regularly there to visit. I would definitely recommend Brookdale Southfield to others.

Our family entered Brookdale at Skeet Club about a month ago. We were warmly welcomed with smiles and help during a very hard time. [names removed] helped us tremendously and continue to be there for us as we settle in. Our family is very thankful for Brookdale at Skeet Club.

The first thing I would tell someone is that all the people are concerned about the residents. They watch out for the residents and if any staff sees something that concerns them it is brought to the attention of management and or a responsible family member. The meals are very good and the activities are good. I have admired their ability to have staff that is caring. The only advice I would have is to update the facilities...they appear a little tired. I would absolutely recommend this facility!

I was previously a resident at Brookdale Coeur d' Alene and most everything was very good about the experience there. Overall, it was a very good place. Based on my experience, I would recommend Brookdale Coeur d' Alene to others.

The facility is very home- like And feels like a family because it has a small group of residents. The staff are Especially pleasant to work with and frequently make an effort to Give personal attention to each resident. They love to tease my husband who is very angry and they know how to work with Him? It is extremely expensive because my husband requires a great deal of care. His room is quite small and very expensive for what he gets.we are basically paying for daily care. If we did not have long-term healthcare insurance, this amount of money would not be possible to continue.

For the most part we are satisfied with my father’s care at Brookdale. Most of the staff is friendly and shows genuine concern for its residents. There have been a few issues that were immediately addressed when brought to the attention of administration. [name removed], the campus sales manager is wonderful! She is always open to helping even when it doesn’t pertain to her title. It is refreshing when you can’t locate a staff member to know she is ready and willing to be the liaison. Brookdale is an acceptable senior living facility for my dad. My only qualm is that there is no front desk receptionist or supervisors available on weekends. Answering the phone is next to never and I wish the state would budget more money to put these employees in place so residents are not at risk with such a skeletal crew.

I would recommend Brookdale South Windsor to others. There is great communication with the family from the staff. My mom likes the food. The only thing to improve is that they need more activities. They have some, but not as many as my loved one's previous facility had.

The staff is outstanding. The facility is aging quickly. They are working on it but it's taking a long time. The food is so so. They have had a tough time keeping a cook. They always offer a hot dog or hamburger if you don't like what's on the menu. My parents don't need any care so that's why I rated the value as a 3.

My husband entered Brookdale on [date [removed] and our experience thus far has been positive. I visit every day and see that he remains relatively active and safe and that staff do engage with him as appropriate. We have been dealing with some adjustment issues but that is to be expected, I think. The nursing, OT and activity staff are wonderful as they deal with a very difficult population. The care staff (aides) vary in their approaches so that we continue to learn how to communicate some of my husband's needs to each of them. They are familiar with his overall situation and do help him cope with his anxiety. The dining experience is not always satisfactory as some meals have been less than fulfilling. I have talked to the nursing staff about this and the situation is slowly improving. The behavior of some of the residents during meals can be very disruptive and the meal staff are stretched too thin to handle serving food and giving individual care at the same time.

I would say that overall, the community has great staff, but some staff try harder than others. Also, they had problems with staff not showing up, being short staffed like everywhere else. Sometimes you had to ask staff to do obvious things that needed done. Also, you have to watch your loved one for medical issues as sometimes staff did not notice or report it to the nurse. Meals are good. Activities were great in the facility, but no outside the facility activities were done while my dad lived there. I would recommend the place to others, but I would say you still need to visit often to make sure things for your loved one are being done.

Overall I would give Brookdale a 4. Standout for me was the Brookdale Staycation that allowed my parents the use of the facility prior to committing. The staycation afforded us time to understand the true environment and the dynamic to ensure this was the right place for my parents to live out their golden years.

I like the "neighborhoods" of eight people that they have. Less overwhelming for people in memory care. They eat in their neighborhoods instead of having to go to a big dining room.People need to tour the places that they consider for their loved ones. Different people have different needs and what they think is important to them. I like that Brookdale has 24-hour nursing care available.

The staff at Brookdale Eden are very kind and I think the care is what you would expect with the staff ratios in long term care. I am an RN, so I do note small details that someone who is not may not notice. I am also more understanding of how incredibly difficult their job is. Communication is great. The food could be better. There is pepper on the trays, but no salt, no butter for bread or mashed potatoes that don't have gravy. Mom has trouble chewing and swallowing and some things on the trays she obviously can not eat. Some of the CNAs could use some in-service education on the aging process, though they mean well. I would recommend Brookdale Eden. I think it is the best available in this area.

I would highly recommend Brookdale. The care my mother in law receives is outstanding. The staff really know her and treat her extremely well. We filled out a long questionnaire about her past, the staff has referred to this several times to us and I know they add to her care with the knowledge. It seems a bit expensive, but I don't have a good idea about comparable rates. That's how much I love Brookdale. They communicate with us in person as well as by phone. We are welcome to visit at any time, truly welcomed.

Brookdale west was very clean and had friendly staff. Excellent quality of care food was good although I didn't like that family is not allowed in the dining room. Activities were plentiful and looked interesting. Good value for cost but I think it would be better and more fair to spread out the one time activities fee of [fee removed] over the first year. My reasoning for this is that my father was only able to stay there about 2 weeks. He had 4 falls in that time. Twice he rolled out of bed. I believe this was because the bed was uncomfortable for him and he was too close to the edge. Except for a few rules it is a great place. I wish there could be a level of care for people who are needing a lot of help with ADL's but don't need skilled nursing. Some place that doesn't depend on Medicaid as its primary payer and drives the cost of care up for private pay. Brookdale is worth checking out. The call bells could use updating.