Brookdale

Overall experience- 5 Cleanliness- 5 the facility is clean and has a homey feel. It doesn't feel like an institution; more like a nice hotel. Friendliness- 5 Quality of care - 5 the staff seems to care about individuals and will make adjustments in the schedule as needed. For example, trying again later if the resident isn't cooperative with taking meds right this moment. Administrative staff - 5 Responses to our inquiries have been timely. We so far haven't felt like we were a "bother". We've also not felt like we were promised one thing but dealt something else. Food - Don't know. We haven't been visiting at mealtimes but we also haven't heard any complaints. Activities - 5 there are many offered and promoted. Value for money - 5 We feel that the cost of memory care in general is obscenely expensive. That being said, we also feel like Brookdale is providing thorough care in return.

Having not ever been anywhere else it's a very nice place. It has a nice staff. He has a very nice room. However he does not have a shower and he does not like going to the shower room. I asked to see the shower and I was told no, but that might've been on a particular day so after two months, he's kind of rebelling about going to the shower. That's the only thing I can think of he gets along very well with everyone.

I would say 5 in all categories. I would highly recommend them. Staff was very friendly & helpful. The facility was very clean and food was good. Room size was perfect.

I am grateful to be able to move my mother there. The staff is very helpful and directed my every step. Highly recommend.

Staff is friendly and genuinely eager to help my mom adjust and feel at home. Once she moved in I met with the wellness director to go over her initial care needs. I was contacted to see if she would be interested in a podiatry appt due to her foot problems as the doctors come on site and her insurance covers it. They are also going to have her do physical therapy on site as well. She is very pleased about not having to leave for such things. After being there a couple weeks we (family members without my mother) had another care team meeting with the wellness team and executive director to check and see how things are going. Due to losing her license they are making sure she is involved in activities and know when outings are. So far I'm exceedingly happy with where she is and how well she is taken care of. The location is great. It's in a busy area but tucked away in the back of a senior housing community so it feels more peaceful. The grounds are very nice and facility clean and inviting. The apartment seemed small at first but once we brought in her things and set it up it is appropriate for her needs. She is in a one bedroom. Staff checked in to make sure she had essentials such as a shower curtain, incontinence products and other basics. On a side note they were very responsive to the emergency pull in the bathroom. My 3 yr old grandson curiously pulled it. Food is good and residents are encouraged to come to a monthly meeting when they create the upcoming menu.

The staff was very couterious, knowledgeable, and helpful. The food was very yummy. Her apt is very nice. All the residents are very happy and friendly

Staff are attentive and get back to you regarding any question or issue very quickly. The dining room staff are friendly and take time to greet and chat with residents. There are regular excursions to interesting CT destinations.

The staff was very good. They always greeted him by name. They joked when he joked and established a good rapport with him. Nurse [name removed] was truly one of best we encountered! She was on top of all his meds and very patient with his questions about pills. The room size was generous and he used Brookdale's bed, dresser and recliner and all were relatively new and clean. The food seemed great with a big variety of choices at each of the 3 meals. Overall the facility was well kept and clean inside. The only negatives were that they did not provide transportation to appointments because of issues with staffing to drive the van. The other negative was housekeeping for his room and bathroom cleaning which was supposed to be weekly but that did not happen each week or if it did, it was very superficial. Brookdale facility was making improvements with new siding, gutters so there was construction in all the outdoor courtyards and therefore off limits to residents. Once the work is completed then the outdoor spaces can be cleaned up and will be better. Clean, comfortable, friendly homey atmosphere. I also forgot to mention that having PT/OT services right in the same building was very helpful as they could flex their services and scheduling to work around his appointments or naps.

Just a really good experience and great people. They were awesome! we can’t take him enough for all the help and service they gave to my friend [name removed] stop sign. Totally would refer Brookdale Lodi place to send a love one.

The Care Services are led by a nursing staff member. They are a competent, professional leader. She is a valued addition to Brookdale. They are adept at communicating with me. She answers my calls or texts promptly and goes over and above to solve every situation.

[name removed] and her staff are great. They take really good care of my Mom. [name removed]gets back to me quickly when i need help with Mom. She always gets back to me when i call and takes care of Moms needs. [name removed] has done a great job with her staff. [name removed] and [name removed] also is helpful when [name removed] isnt there. [name removed] is amazing and a great leader and example of great care for her staff to observe and follow her lead..

The administrative staff are wonderful to work with, and the care staff are always smiling and helpful. Residents are happy and interact with visitors and each other, which was different from every other facility we visited! The building is clean, and the wall railings in Clare Bridge are so helpful, even to visitors! We fit my Aunt's bed, 2 dressers, a nightstand, love seat, bookshelves, and rocking chair with room to spare! the bathroom is well-lit, with a walk-in shower and safety pulls. There are multiple activities scheduled each day, and residents are encouraged to attend, but aren't forced to participate. Overall I'm very pleased with the facility, as well as the staff.

My mother and father are in the memory care and they enjoy all the activities. The staff is fantastic and caring. My folks even like the food! This is a safe place that they can get outside and listen to all their favorite music. The daily games and conversations are so important!

It is a very friendly staff always ready to help. Room is always clean and the size is a little small but adequate. Outside a great place to sit and socialize.

The workers in the memory care unit are considerate and caring. [name removed] does a tremendous job with the activities as well as giving attention to all the residents. The residents are well cared for and clean. They are included in the activities and are urged to participate in the activities. Meals are given to each resident and assistance is given if necessary.

Rooms are huge compared to other facilities i toured. Staff are friendly. Husband says food is good and staff takes good care of him. Although I have nothing to compare it to. Basically no complaints.

I just love it here at Brookdale -Grand Prairie. The staff here is very caring and very helpful at all times, the residences are very friendly as well as helpful as can be. I am just glad I found this place and highly recommend it.

The staff are all so friendly and kind! They take great care of my mom. They are always having activities for the residents. Either someone comes to entertain the residents or they are holding bingo for family night. They take residents, that are able, out to eat, bowling, Tyler Fair, and drive through safari! Mom's room is always clean! We have never had to ask them to clean it! The whole building stays clean and looking good! I love the size of her room. It has more space than what she needs and has two large windows for viewing the courtyard. We are more than pleased with Brookdale South! [name removed] does a great job!!

My brothers and myself toured Brookdale on Tuesday [date removed] and found it to be a great place for our father. Everyone was nice, helpful, and very considerate. Our father is going to visit Brookdale on Friday, but we are sure he is going to be happy and excited. Thank you [name removed] for all your help and setting up the tour.

The facility is clean and everyone we met, including staff and residents, are friendly and helpful. I would recommend to others!